Exploratory Factor Analysis of Service Quality Dimensions for Higher Educational Institutes: A Students Perspective. Global Journal of Management and Business Research, [S. l.], v. 14, n. A8, p. 39–48, 2014. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/1470. Acesso em: 2 sep. 2026.