Empowering Front Office Professionals with Understanding of Guestsa Personality Psychology. Global Journal of Management and Business Research, [S. l.], v. 13, n. A12, p. 45–50, 2014. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/100488. Acesso em: 2 sep. 2026.