Effect of Knowledge Management on Success of Customer Relationship Management in Eghtesad Novin Bank of Tehran. Global Journal of Management and Business Research, [S. l.], v. 13, n. E11, p. 15–24, 2013. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/1180. Acesso em: 9 apr. 2026.