The Relationship between Shopping Mall Attributes, Customer Satisfaction and Positive Word-of-mouth: China Visitors in Hong Kong. Global Journal of Management and Business Research, [S. l.], v. 12, n. 3, p. 49–62, 2012. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/654. Acesso em: 19 feb. 2026.