Quality Management System Is A Change Management Process. Global Journal of Management and Business Research, [S. l.], v. 11, n. 12, p. 59–62, 2011. DOI: 10.34257/GJMBRVOL11IS12PG59. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/569. Acesso em: 5 feb. 2026.