The Collaborative Experience of Value Chain Architecture: A Systemic Paradigm to Building Customer Loyalty. Global Journal of Management and Business Research, [S. l.], v. 11, n. 3, p. 69–80, 2011. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/100083. Acesso em: 3 apr. 2026.