HOW TO MANAGE GUEST COMPLAINTS: GLOBAL IMPLICATIONS FROM HONG KONG HOTELIERS. Global Journal of Management and Business Research, [S. l.], v. 11, n. 1, p. -, 2011. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/100069. Acesso em: 19 feb. 2026.