The Relationships among E-service quality, system quality, information quality and customer loyalty: An Empirical study of internet banking in China. Global Journal of Management and Business Research, [S. l.], v. 10, n. 7, p. -, 2010. Disponível em: https://journalofbusiness.org/index.php/GJMBR/article/view/256. Acesso em: 4 apr. 2026.