Hussain A.S.A.A, Sivathmajasarma.J, Abeysekara A.M.K, Hansani H.L.U, S. Thelijjagoda, & W.D.N. Madhavika. (2020). Service Quality and Customer Satisfaction in Banking Sector during COVID-19 #x2013; An Empirical Analysis of Sri Lanka. Global Journal of Management and Business Research, 20(B11), 23–29. Retrieved from https://journalofbusiness.org/index.php/GJMBR/article/view/102006