@incollection{,
	
					
					
					CB21ACA9E7F95A4032442C7ACD648B3B
				,
	author={{N.Sivathaasan} and {University of Jaffna, Sri Lanka.}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1356369
}

@incollection{b0,
	
	
		,
	title={{Evaluating the use of university libraries in Nigeria: a case study of Michael Okpara University of Agriculture}}
		,
	author={{
			DUAkobundu
		} and {
			OMichael
		}}
		
	
	
		,
	journal={{Library Philoshopy and Practice}}
		
			11
			
			,
	year={2007}
		
	

}

@incollection{b1,
	
	
		,
	title={{An assessment of user satisfaction on library services: a case study of undergraduate biology students at the University of Jaffna}}
		,
	author={{
			KChandrasekar
		} and {
			KMurugathas
		}}
		
	
	
		,
	journal={{Journal of the University Librarians' Association of Sri Lanka}}
		
			16
			1
			
			,
	year={2012}
		
	

}

@incollection{b2,
	
	
		,
	title={{Coefficient alpha and the internet structure of tests}}
		,
	author={{
			LJCronbach
		}}
	
	
		,
	journal={{Psychometrika}}
		
			6
			2
			
			,
	year={1951}
		
	

}

@incollection{b3,
	
	
		,
	title={{Measuring user satisfaction: a case syudy at the PGDM branch library at Peradeniya}}
		,
	author={{
			SDaisy
		}}
	
	
		,
	journal={{Journal of the University Librarians' Association}}
		
			10
			
			,
	year={2006}
		
	

}

@incollection{b4,
	
	
		,
	title={{Service quality and student satisfaction: a case study at private higher education institutions}}
		,
	author={{
			HA HFitri
		} and {
			AIlias
		} and {
			RAbd Rehman
		} and {
			MZAbd Razak
		}}
		
		
		
	
	
		,
	journal={{International Business Research}}
		
			01
			03
			
			,
	year={2008}
		
	

}

@book{b5,
	
	
		,
	title={{Users' emotional and material satisfaction at the micro/macro levels in an academic library}}
		,
	author={{
			YFei
		}}
		
			,
	year={2006}
			,
	address={Pittsburgh}
		
		
			University of Pittsburgh
		
	
	,
	note={PhD thesis}

}

@book{b6,
	
	
		,
	title={{Students' use of an academic library: A survey at the University of Illorin Libraries}}
		,
	author={{
			SOFowowe
		}}
		
			,
	year={1989}
		
	

}

@incollection{b7,
	
	
		,
	title={{}}
	
	
		,
	journal={{Nigerian Libraries and Information Science Reviews}}
		
			7
			1
			
		
	

}

@book{b8,
	
	
		,
	title={{Applied regression analysis and other multivariate methods}}
		,
	author={{
			DGKleinbaum
		} and {
			LLKupper
		} and {
			KEMuller
		}}
		
		
		
			,
	year={1988}
			,
	publisher={PWS}
			,
	address={Boston}
		
	

}

@book{b9,
	
	
		,
	title={{Determining sample size for research activities. Educational and Psycho-logical Measurement}}
		,
	author={{
			RVKrejcie
		} and {
			DWMorgan
		}}
		
		
			,
	year={1970}
			30
			
		
	

}

@book{b10,
	
	
		,
	title={{Modelling students' satisfaction with library services in a tertiary institutions: evidence from kumasi polytechnic. Information and knowledge management}}
		,
	author={{
			AKofi
		} and {
			EN AAbabioa
		} and {
			Thomas
		} and {
			Korankyec
		} and {
			IIBashiru
		} and {
			Saeeda
		} and {
			LouisaMunyakazi
		} and {
			NN NNicholas
		} and {
			Nsowah-Nuamahc
		}}
		
		
		
		
		
		
		
		
		
			,
	year={2012}
			2
			
		
	

}

@incollection{b11,
	
	
		,
	title={{Marketing management -a south asian perspective}}
		,
	author={{
			PKotler
		} and {
			.K
		}}
		
	
	
		,
	booktitle={{delhi: dorling kindersley (india) pvt ltd}}
				New
		
			,
	year={2009}
		
	

}

@book{b12,
	
	
		,
	title={{Assessment of library use by the lecturers of College of Education Akwanga. The Information Manager}}
		,
	author={{
			JAKotso
		}}
		
			,
	year={2010}
			10
			
		
	

}

@book{b13,
	
	
		,
	title={{If you want to evaluate your library}}
		,
	author={{
			LE ALancaster
		}}
		
			,
	year={1993}
		
		
			University of Illinois
		
	

}

@incollection{b14,
	
	
		,
	title={{Marketing research: an applied orientation, Pearson education Delhi}}
		,
	author={{
			NKMalhotra
		}}
	
	
		,
	journal={{India Asia}}
		
			,
	year={2000}
		
	
	,
	note={rd edition}

}

@incollection{b15,
	
	
		,
	title={{A study on student satisfaction in Pakistani universities: the case of Bahauddin Zakariya University}}
		,
	author={{
			AMMuhammad Nauman Abbasi
		}}
	
	
		,
	journal={{Pakistan. Asian Social Science}}
		
			7
			7
			
			,
	year={2011}
		
	
	,
	note={Imran Sharif Chaudhry & Muhammad Imdadullah}

}

@book{b16,
	
	
		,
	title={{Fundamentals of library practice: a manual on library routines}}
		,
	author={{
			KI NNwalo
		}}
		
			,
	year={2003}
			,
	publisher={Stirling Horden Publishers}
			,
	address={Ibadan}
		
	

}

@incollection{b17,
	
	
		,
	title={{Evaluating users' satisfaction on academic library performance}}
		,
	author={{
			AKNorliya
		}}
	
	
		,
	journal={{Malaysian Journal of Library & Information Science}}
		
			14
			2
			101
			,
	year={2009}
		
	

}

@book{b18,
	
	
		,
	title={{Student characteristics and use of library services in the University of Uyo}}
		,
	author={{
			AEOmehia
		} and {
			BOBoma
		}}
		
		
			,
	year={2008}
		
	
	,
	note={Online}

}

@incollection{b19,
	
	
		,
	title={{}}
	
	
		,
	journal={{Library Philoshopy and Practice}}
		
	

}

@incollection{b20,
	
	
		,
	title={{Faculty awareness about library information products and services in Nigerian universities}}
		,
	author={{
			SOPopoola
		}}
	
	
		,
	journal={{Gateway Library Journal}}
		
			4
			1 & 2
			
			,
	year={2001}
		
	

}

@incollection{b21,
	
	
		,
	title={{Organizational environment and employee psychological empowerment in the international nongovernmental sector}}
		,
	author={{
			SJThiruchelvam
		} and {
			Velnampy
		}}
		
	
	
		,
	journal={{Competitive Management in a Dynamic World}}
		
			
			,
	year={2009}
		
	

}

@incollection{b22,
	
	
		,
	title={{Job Attitude and Employees Performance of Public Sector Organizations in Jaffna District}}
		,
	author={{
			TVelnampy
		}}
	
	
		,
	journal={{GITAM Journal of Management}}
		
			6
			2
			
			,
	year={2008}
			,
	publisher={Pg}
		
	

}

@book{b23,
	
	
		,
	title={{impact of the performance evaluation on job satisfaction Jaffna district Sri Lanka}}
		,
	editor={Velnampy. T. Sivesan.S}
		
			,
	year={2009}
		
	

}

@incollection{b24,
	
	
		,
	title={{A Study on Incentives and work motivation of public sector organizations in Sri Lanka}}
		,
	author={{
			TVelnampy
		}}
	
	
		,
	journal={{Journal of Annamalai Business Review}}
		
			,
	year={2006}
		
	

}

@incollection{b25,
	
	
		,
	title={{Association among personal demographic variables and incentive systems in sri lanka}}
		,
	author={{
			TVelnampy
		}}
	
	
		,
	booktitle={{Proceedings of International Conference on Business Management}}
				International Conference on Business Management
		
			,
	year={2012}
			3
		
	

}

@book{b26,
	
	
		,
	title={{Conceptualizing academic library use: Results of a survey of continuing education students in a small Canadian}}
		,
	author={{
			APWilliams
		}}
		
			,
	year={1995}
		
	

}