@incollection{,
	
					
					
					FDB7486F85B57FF230BCE54E94449E1C
				,
	author={{Jersone Tasso MoreiraSilva} and {Hugo Ferreira BragaTadeu} and {FUMEC University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1354352
}

@incollection{b0,
	
	
		,
	title={{X-engineering the Corporation: Reinvent Your Business in the Digital Age}}
		,
	author={{
			JChampy
		}}
	
	
		,
	booktitle={{Coronet Books: New}}
				
			,
	year={2003}
		
	
	,
	note={Ed edition}

}

@incollection{b1,
	
	
		,
	title={{A empresa voltada para processos}}
		,
	author={{
			MHammer
		}}
	
	
		,
	journal={{HSM Management}}
		
			9
			2
			,
	year={1998}
		
	
	,
	note={interview}

}

@incollection{b2,
	
	
		,
	title={{The Process Audit}}
		,
	author={{
			MHammer
		}}
	
	
		,
	journal={{Harvard Business Review}}
		
			
			,
	year={2007. april}
		
	

}

@book{b3,
	
	
		,
	title={{Characterizing the Software Process: a maturity framework. Software Engineering Institute}}
		,
	author={{
			WSHumphrey
		}}
		CMU/SEI-87-TR-11
		
			,
	year={1987. ADA182895}
		
	

}

@book{b4,
	
	
		,
	title={{Frontiers of management}}
		,
	author={{
			RMKanter
		}}
		
			,
	year={1997}
			,
	publisher={Harvard Business School Press}
			,
	address={Cambridge}
		
	

}

@book{b5,
	
	
		,
	title={{The process edge: Creating Value Where It Counts}}
		,
	author={{
			PG WKeen
		}}
		
			,
	year={1997}
			,
	publisher={Harvard Business School Press}
			,
	address={Cambridge}
		
	

}

@book{b6,
	
	
		,
	title={{Pesquisa qualitativa e qualidade na produção científica em administração de empresas}}
		,
	author={{
			LasarfeldLima
		} and {
			JBEncontro
		} and {
			Associação
		} and {
			EMDe Pósgraduação E Pesquisa
		} and {
			Administração
		}}
		
		
		
		
		
			,
	year={1999. 1999}
			,
	publisher={ANPAD}
			23
		
		
			Foz do Iguaçu. Anais... Foz do Iguaçu
		
	

}

@incollection{b7,
	
	
		,
	title={{Business process redesign: an overview}}
		,
	author={{
			YMalhotra
		}}
	
	
		,
	journal={{IEEE Engineering Management Review}}
		
			26
			3
			
			,
	year={1998}
		
	

}

@book{b8,
	
	
		,
	title={{Re-Engineering Your Business}}
		,
	author={{
			Morris
		} and {
			JBrandon
		}}
		
		
			,
	year={1993. 1993}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	

}

@book{b9,
	
	
		,
	title={{Improving performance: How to Manage the White Space on the Organization Chart}}
		,
	author={{
			GRummler
		} and {
			ABrache
		}}
		
		
			,
	year={1995}
			,
	publisher={Jossey-Bass}
			,
	address={San Francisco}
		
	

}