@incollection{,
	
					
					
					E4EEBF73660DE41F1587D0845D1F14C5
				,
	author={{Dr. Omer ElTigani}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}11125962
}

@book{b0,
	
	
		,
	title={{}}
		,
	author={{
			MHitt
		} and {
			LWPorter
		} and {
			SBlack
		}}
		
		
		
			,
	year={2004}
		
	

}

@incollection{b1,
	
	
		,
	title={{Prentice Hall 2. International Organization for Standardization "ISO}}
	
	
		,
	booktitle={{Clause 5.5.2, ISO 9001 Quality Management System Requirements}}
				Switzerland
		
			,
	year={15 November 2008}
			47
		
	
	,
	note={first edition. fourth edition}

}