@incollection{,
	
					
					
					D681C40A64C1F093E88C4E850D26BE2D
				,
	author={{Dr. Omer Abdel Aziz ElTigani}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1181122
}

@book{b0,
	
	
		,
	title={{Total quality management}}
		,
	author={{
			PNMukherjee
		}}
		
			,
	year={May 2008}
			,
	publisher={Prentice-Hall of India}
			301
		
	
	,
	note={second edition}

}

@book{b1,
	
	
		,
	title={{TQM and ISO 9000 for architects and designers}}
		,
	author={{
			CNelson
		}}
		,
	editor={Lindell, M.}
		
			,
	year={1996}
			,
	publisher={McGraw-Hill}
			35
		
	

}

@book{b2,
	
	
		,
	title={{}}
		,
	author={{
			EdRoseman
		}}
		
			,
	year={1 October 1988}
		
	

}

@book{b3,
	
	
		,
	author={{
			TPhilips
		}}
		,
	title={{About.com Webpage: Top ten reasons to get ISO}}
				
			,
	year={2009. 2000}
			9001
		
	

}

@book{b4,
	
	
		,
	author={{
			SPavlina
		}}
		,
	title={{Steve Pavlina.com Webpage: What is productivity}}
				
			,
	year={19 October 2005}
		
	

}

@book{b5,
	
	
		,
	title={{Employee Performance, All Business: A D&B Company}}
		
			
		
	

}

@book{b6,
	
	
		,
	title={{Excellence in business communication}}
		,
	author={{
			JVThill
		} and {
			CLBovee
		}}
		
		
			,
	year={2009}
			,
	publisher={Pearson/Prentice-Hall}
			4
		
	
	,
	note={8th edition}

}

@incollection{b7,
	
	
		,
	title={{The Certified manager of quality / organizational excellence handbook}}
		,
	author={{
			RTWestcott
		}}
	
	
		,
	booktitle={{Statistics tutorial: Sample size within strata}}
				
			,
	publisher={Stat Trek Webpage}
			,
	year={2005. 2007}
			13
			30
		
	

}

@book{b8,
	
	
		,
	title={{Total quality management}}
		,
	author={{
			LSuganthi
		} and {
			AASamuel
		}}
		
		
			,
	year={2008}
			,
	publisher={Prentice-Hall of India Private Limited}
			91
		
	
	,
	note={fourth edition}

}