@incollection{,
	
					
					
					567E1F56CEEEF40716154A671FF53CD3
				,
	author={{Ajayi, PaulOlusegun}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2133540
}

@incollection{b0,
	
	
		,
	title={{A conceptual model for total quality management in service organizations}}
		,
	author={{
			RNAnantharaman
		} and {
			RChandrasekharan
		} and {
			RSureshchandar
		}}
		
		
	
	
		,
	journal={{Total Quality Management}}
		
			12
			3
			
			,
	year={2001}
		
	

}

@incollection{b1,
	
	
		,
	title={{The choice of productivity measures in organisations}}
		,
	author={{
			HMArmitage
		} and {
			AAAtkinson
		}}
		
	
	
		,
	booktitle={{Measures for Manufacturing Excellence}}
				,
	editor={
			RSKaplan
		}
		Cambridge
		
			,
	publisher={Harvard Business School Press}
			,
	year={1990}
			
		
	

}

@incollection{b2,
	
	
		,
	title={{What is quality management and does it matter?}}
		,
	author={{
			RJBoaden
		}}
	
	
		,
	journal={{Total Quality Management}}
		
			8
			4
			
			,
	year={2017}
		
	

}

@incollection{b3,
	
	
		,
	title={{Management theory and total quality: Improving research and practice through theory development}}
		,
	author={{
			DEBowen
		} and {
			JWDean
		} and {
			Jr
		}}
		
		
	
	
		,
	journal={{Academy of Management Review}}
		
			19
			3
			
			,
	year={1994}
		
	

}

@incollection{b4,
	
	
		,
	title={{An empirical evaluation of performance measurement systems for total quality management}}
		,
	author={{
			HHChang
		}}
	
	
		,
	journal={{Total Quality Management}}
		
			17
			8
			
			,
	year={2006}
		
	

}

@incollection{b5,
	
	
		,
	title={{Critical factors and results of quality management: An empirical study}}
		,
	author={{
			EClaver
		} and {
			JFMolina
		} and {
			JJTari
		}}
		
		
	
	
		,
	journal={{Total Quality Management and Business Excellence}}
		
			14
			1
			
			,
	year={2003}
		
	

}

@book{b6,
	
	
		,
	title={{Building Total Quality: A guide for management}}
		,
	author={{
			TConti
		}}
		
			,
	year={2003}
			,
	publisher={Chapman & Hall}
			,
	address={London}
		
	

}

@book{b7,
	
	
		,
	title={{Quality management}}
		,
	author={{
			BGDale
		} and {
			JJPlunkett
		}}
		
		
			,
	year={1990}
			,
	publisher={Philip Allan}
			,
	address={New York}
		
	

}

@incollection{b8,
	
	
		,
	title={{The Emerging Theory of Manufacturing}}
		,
	author={{
			PEDrucker
		}}
	
	
		,
	journal={{Harvard Business Review}}
		
			,
	year={1990. May -June, 94-102}
		
	

}

@book{b9,
	
	
		,
	title={{Managing for quality and performance excellence}}
		,
	author={{
			JREvans
		} and {
			WMLindsay
		}}
		
		
			,
	year={2008}
			,
	publisher={Thomson}
		
	
	,
	note={Seventh}

}

@incollection{b10,
	
	
		,
	title={{Modern statistical quality control and improvement}}
		,
	author={{
			NRFarnum
		}}
	
	
		,
	booktitle={{Califonia: Duxbury Press. Develin, N. & Hand, M. 1993. Total quality management: breaking down the barriers}}
				London
		
			,
	publisher={Accountancy Books}
			,
	year={2004}
		
	

}

@book{b11,
	
	
		,
	title={{Managing Quality: The Strategic and Competitive Edge}}
		,
	author={{
			DAGarvin
		}}
		
			,
	year={1991}
			,
	publisher={Prentice Hall}
			,
	address={New York}
		
	

}

@book{b12,
	
	
		,
	title={{Modern methods for Quality Control and Improvement}}
		,
	author={{
			ABGodfrey
		} and {
			KSStephens
		} and {
			HMWadsworth
		}}
		
		
		
			,
	year={2000}
			,
	publisher={John Wiley & Sons, Inc}
			,
	address={New York}
		
	

}

@book{b13,
	
	
		,
	title={{Measuring up: Charting Pathways to Manufacturing Excellence}}
		,
	author={{
			RWHall
		} and {
			HTJohnson
		} and {
			PBTurney
		}}
		
		
		
			,
	year={2001}
			,
	address={Homewood, Illinois, Irwin}
		
	

}

@incollection{b14,
	
	
		,
	title={{The naked truth about business excellence}}
		,
	author={{
			JHammond
		}}
	
	
		,
	journal={{Total Quality management}}
		
			11
			4
			
			,
	year={2001}
		
	

}

@book{b15,
	
	
		,
	title={{Reinventing the Factory: Productivity Breakthroughs in Manufacturing Today}}
		,
	author={{
			RLHarmon
		} and {
			LDPeterson
		}}
		
		
			,
	year={2020}
			,
	publisher={the Free Press}
			,
	address={New York}
		
	

}

@incollection{b16,
	
	
		,
	title={{Does Implementation an Effective TQM Programme actually improve Operating Performance? Empirical Evidence from firms that have Won Quality awards}}
		,
	author={{
			KHendrick
		} and {
			RVSinghal
		}}
		
	
	
		,
	journal={{Management Science}}
		
			43
			9
			
			,
	year={1997}
		
	

}

@book{b17,
	
	
		,
	title={{Best value: is it delivering? Public money & Management}}
		,
	author={{
			PHiggins
		} and {
			PJames
		} and {
			IRoper
		}}
		
		
		
			,
	year={2004. August 251-258}
		
	

}

@book{b18,
	
	
		,
	title={{Quality management for government}}
		,
	author={{
			VDHunt
		}}
		
			,
	year={2003}
			,
	publisher={ASQC Quality Press}
		
	

}

@book{b19,
	
	
		,
	title={{Quality Government: designing, developing and implementing TQM}}
		,
	author={{
			JWKoehler
		} and {
			JPPankowski
		}}
		
		
			,
	year={1996}
			,
	publisher={St. Lucie Press}
			,
	address={Florida}
		
	

}

@book{b20,
	
	
		,
	title={{Fundamentals of quality control and improvement}}
		,
	author={{
			AMitra
		}}
		
			,
	year={1998}
			,
	publisher={Prentice Hall}
			,
	address={New jersey}
		
	

}

@book{b21,
	
	
		,
	title={{Introduction to statistical quality control}}
		,
	author={{
			DCMontgomery
		}}
		
			,
	year={2005}
			,
	publisher={John Wiley & Sons, Inc}
			,
	address={Arizona}
		
	
	,
	note={5th edition}

}

@book{b22,
	
	
		,
	title={{Total Quality Management in the Public Sector: An international perspective}}
		,
	author={{
			CMorgan
		} and {
			SMurgatroyd
		}}
		
		
			,
	year={1994}
			,
	publisher={Open University Press}
			,
	address={Buckigham}
		
	

}

@incollection{b23,
	
	
		,
	title={{Current people management activities in world-class organizations}}
		,
	author={{
			JSOakland
		} and {
			SOakland
		}}
		
	
	
		,
	journal={{Total Quality Management}}
		
			12
			6
			
			,
	year={2001}
		
	

}

@book{b24,
	
	
		,
	title={{The route to improving performance}}
		,
	author={{
			JSOakland
		}}
		
			,
	year={2008}
			,
	publisher={Butterworth-Heinemann}
		
	

}

@incollection{b25,
	
	
		,
	title={{Total quality management and human resource management: comparisons and contrast}}
		,
	author={{
			GPalmer
		} and {
			ISaunders
		}}
		
	
	
		,
	journal={{Asian Pacific journal of Human Resources}}
		
			1
			2
			
			,
	year={1992}
		
	

}

@book{b26,
	
	
		,
	title={{Production Management. New Delhi}}
		,
	author={{
			TMTelsang
		}}
		
			,
	year={2007}
			,
	publisher={Chand & Co. Ltd}
		
	

}

@book{b27,
	
	
		,
	title={{Changing Manufacturing Performance Measurements}}
		,
	author={{
			TVollmann
		}}
		,
	editor={Turney, P. B. B}
		
			,
	year={1990}
		
	

}