@incollection{,
	
					
					
					A231B63840A39BFECE0A8CD8B551FCAE
				,
	author={{Ahmad Abdallah QassimSwedat} and {MehrezChaher}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2191132
}

@incollection{b0,
	
	
		,
	title={{The Reality of Strategic Human Resource Management Functions in Jordanian Banking sector}}
		,
	author={{
			JAbu-Doleh
		} and {
			SObeidat
		}}
		
	
	
		,
	journal={{Arab Journal of Administration}}
		
			27
			4
			
			,
	year={2007}
		
	

}

@incollection{b1,
	
	
		,
	title={{Strategic Human Resource Management Practices and Competitive Priorities of the Manufacturing performance in Karachi}}
		,
	author={{
			MAdil
		}}
	
	
		,
	journal={{Global Journal of Flexible Systems Management}}
		
			16
			1
			
			,
	year={2014}
		
	

}

@incollection{b2,
	
	
		,
	title={{Impact of psychological contract fulfillment on organizational citizenship behavior}}
		,
	author={{
			IAhmad
		} and {
			MAZafar
		}}
		
	
	
		,
	journal={{International Journal of Contemporary Hospitality Management}}
		
			30
			2
			
			,
	year={2018}
		
	

}

@incollection{b3,
	
	
		,
	title={{The impact of human resource management practices onoperational performance: Recognizing country and industry differences}}
		,
	author={{
			SAhmad
		} and {
			RGSchroeder
		}}
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			21
			1
			
			,
	year={2003}
		
	

}

@incollection{b4,
	
	
		,
	title={{Impact of HRM Practices on Perceived Organizational Performance}}
		,
	author={{
			NAkhtar
		} and {
			SMAzeem
		} and {
			GMMir
		}}
		
		
	
	
		,
	journal={{Journal of Academic Research}}
		
			9
			
			,
	year={2014}
		
	

}

@incollection{b5,
	
	
		,
	title={{) the Effects of Human Resource Management Practices on Organizational Commitment: An Analytical Study of the Ministry of Culture in Jordan}}
		,
	author={{
			AHAl-Afeef
		}}
	
	
		,
	journal={{Arab Journal of Management}}
		
			38
			4
			
			,
	year={2018}
		
	

}

@incollection{b6,
	
	
		,
	title={{Mediating role of employee relations climate between strategic HRM and organizational performance: An empirical study of Chinese banking sector}}
		,
	author={{
			MAli
		} and {
			SLei
		} and {
			XYWei
		}}
		
		
	
	
		,
	journal={{Journal of Innovation & Knowledge}}
		
			3
			3
			
			,
	year={2017}
		
	

}

@book{b7,
	
	
		,
	title={{The Impact of Organizational Citizenship Behavior on}}
		,
	author={{
			AAl-Khasawneh
		} and {
			MShari
		}}
		
		
			,
	year={2017}
		
	

}

@book{b8,
	
	
		,
	title={{The impact of strategic human resources planning on the organizational performance of public shareholding companies in Jordan. Problems and Perspectives in Management}}
		,
	author={{
			Al-Qudah
		} and {
			Sh
		} and {
			AMObeidat
		} and {
			Shrouf
		} and {
			MAAbusweilem
		}}
		
		
		
		
		
			,
	year={2020}
			18
			
		
	

}

@incollection{b9,
	
	
		,
	title={{Strategic Human Resources Management and its Impact on Performance: The Case from Saudi Arabia}}
		,
	author={{
			IAltarawneh
		}}
	
	
		,
	journal={{International Journal of Business Management and Economic Research}}
		
			7
			1
			
			,
	year={2017}
		
	

}

@incollection{b10,
	
	
		,
	title={{Perceptions of HR practices and innovative work behavior: the moderating effect of an innovative climate}}
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		,
	editor={Anna. C. Bos-Nehles & Andre A.R. Veenendaal}
		
			30
			
			,
	year={2019}
		
	

}

@book{b11,
	
	
		,
	title={{Strategic Human Resource Management. A guide to Action}}
		,
	author={{
			MArmstrong
		}}
		
			,
	year={2008}
			,
	address={London}
		
	
	,
	note={4th Edition Kogan page}

}

@incollection{b12,
	
	
		,
	title={{Competitive Priorities and Competitive Advantage in Jordanian Manufacturing}}
		,
	author={{
			AbdulkareemSAwwad
		} and {
			AlKhattab
		} and {
			AdelAAnchor
		} and {
			J
		}}
		
		
		
	
	
		,
	journal={{Journal of Service Science and Management}}
		
			01
			
			,
	year={2013}
		
	

}

@incollection{b13,
	
	
		,
	title={{Strategic Human Resource Management and Organizational Performance in the Nigerian Manufacturing Sector: An Empirical Investigation}}
		,
	author={{
			OJAyanda
		} and {
			SDanlami
		} and {
			A
		}}
		
		
	
	
		,
	journal={{International Journal of Business and Management}}
		
			6
			9
			
			,
	year={2011}
		
	

}

@incollection{b14,
	
	
		,
	title={{The Impact of Human Resource practices and Organizational Citizenship Behaviors on Firm Performance}}
		,
	author={{
			DBabaei
		} and {
			AAhmad
		} and {
			KIdris
		} and {
			Omar
		} and {
			HRahimian
		}}
		
		
		
		
	
	
		,
	journal={{American Journal of Applied Sciences}}
		
			9
			1
			
			,
	year={2012}
		
	

}

@incollection{b15,
	
	
		,
	title={{Impact of organizational citizenship behavior on job performance in Indian healthcare industries}}
		,
	author={{
			EBasu
		} and {
			RKPradhan
		} and {
			HRTewari
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			66
			6
			
			,
	year={2017}
		
	

}

@incollection{b16,
	
	
		,
	title={{Investigating the Relationship between Recruitment & Selection Practice and OCB Dimensions of Commercial Banks in China}}
		,
	author={{
			SBegum
		} and {
			SZehou
		} and {
			M ASarker
		}}
		
		
	
	
		,
	journal={{International Journal of Academic Research in Management}}
		
			3
			2
			
			,
	year={2014}
		
	

}

@incollection{b17,
	
	
		,
	title={{}}
		,
	author={{
			JobBehaviour
		} and {
			HRPerformance
		} and {
			Practices
		}}
		
		
	
	
		,
	journal={{A Relational Perspective. Management and Labour Studies}}
		
			39
			4
			
		
	

}

@book{b18,
	
	
		,
	title={{Compensation Management}}
		,
	author={{
			MBhattacharya
		} and {
			NSengupta
		}}
		
		
			,
	year={2014}
			,
	publisher={Excel Books}
			
			,
	address={New Delhi, India}
		
	
	,
	note={2nd Edition}

}

@incollection{b19,
	
	
		,
	title={{The Effect of Human Resource Management Practices on Organizational Commitment in Chain Pharmacies in Jordan}}
		,
	author={{
			HBisharat
		} and {
			BYObeidat
		} and {
			AAlrowwad
		} and {
			ATarhini
		} and {
			IMukattash
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Business and Management}}
		
			12
			1
			
			,
	year={2016}
		
	

}

@incollection{b20,
	
	
		,
	title={{Diversity management and OCB: the connection evidence from the Lebanese banking sector. Equality, Diversity, and Inclusion}}
		,
	author={{
			RBizri
		}}
	
	
		,
	journal={{An International Journal}}
		
			37
			3
			
			,
	year={2018}
		
	

}

@book{b21,
	
	
		,
	title={{Human Resource Management. Theory and Practice}}
		,
	author={{
			JBratton
		} and {
			JGold
		}}
		
		
			,
	year={2007}
			,
	publisher={Palgrave}
			,
	address={Basingstoke}
		
	
	,
	note={4th edition}

}

@incollection{b22,
	
	
		,
	title={{Effect of Performance Appraisal on Organizational Performance}}
		,
	author={{
			BButali
		} and {
			DNjoroge
		}}
		
	
	
		,
	journal={{International Journal of Science and Research}}
		
			7
			9
			
			,
	year={2017}
		
	

}

@incollection{b23,
	
	
		,
	title={{The Impact of Strategic Human Resource Management on organizational performance}}
		,
	author={{
			ENCali?kan
		}}
	
	
		,
	journal={{Journal of Naval Science and Engineering}}
		
			6
			2
			
			,
	year={2010}
		
	

}

@incollection{b24,
	
	
		,
	title={{A Performance Evaluation of Competitive Focuses in the Furniture Industry}}
		,
	author={{
			CCanfield
		} and {
			GSellitto
		} and {
			M
		} and {
			A
		}}
		
		
		
	
	
		,
	journal={{South African Journal of Industrial Engineering}}
		
			29
			4
			
			,
	year={2018}
		
	

}

@incollection{b25,
	
	
		,
	title={{The influence of employee organizational 27}}
		,
	author={{
			CBCastro
		} and {
			EMArmario
		} and {
			DRuiz
		} and {
			M
		}}
		
		
		
	
	
		,
	booktitle={{The Relationship between Perceived Human Resource}}
				,
	editor={
			PChaisanit
			SPunyasiri
		}
		
			,
	year={2004. 2020}
		
	

}

@incollection{b26,
	
	
		,
	title={{Effect of organizational citizenship behavior on employee performance in banking sector}}
		,
	author={{
			LJChelagat
		} and {
			PKChepkwony
		} and {
			AKemboi
		}}
		
		
	
	
		,
	journal={{International Journal of Business}}
		
			4
			
			,
	year={2015}
		
	
	,
	note={Humanities, and Technology}

}

@incollection{b27,
	
	
		,
	title={{Congruence of manufacturing decision areas in a production system: a research framework}}
		,
	author={{
			SCChoudhari
		} and {
			GKAdil
		} and {
			UAnanthakumar
		}}
		
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			48
			20
			
			,
	year={2010}
		
	

}

@incollection{b28,
	
	
	
	
		,
	booktitle={{Citizenship behavior (OCB): a study on the Islamic Banks in Bangladesh}}
				
			25
			
		
	

}

@book{b29,
	
	
		,
	author={{
			TKDarwish
		} and {
			SSingh
		} and {
			AFMohamed
		}}
		
		
		,
	title={{The role of strategic HR practices in}}
				
			,
	year={2013}
		
	

}

@incollection{b30,
	
	
		,
	title={{Determinants and Consequences of Organizational Citizenship Behavior: A theoretical Framework for Indian Manufacturing Organizations}}
		,
	author={{
			SDash
		} and {
			RPradhan
		} and {
			K
		}}
		
		
	
	
		,
	journal={{International Journal of Business and Management Invention}}
		
			3
			1
			
			,
	year={2014}
		
	

}

@incollection{b31,
	
	
		,
	title={{Impact of Performance Appraisal on Employees' Performance}}
		,
	author={{
			GDessler
			
				A.
			
		}}
	
	
		,
	booktitle={{Human Resource Management}}
				
			,
	year={2015. 2018}
			2
			
		
	
	,
	note={Essex: Pearson Education Limited. wais}

}

@incollection{b32,
	
	
		,
	title={{High-Performance Human Resource and Corporate Entrepreneurship: the Mediating Role of Organizations Citizenship Behavior and Procedure Justice}}
		,
	author={{
			M RDizgah
		} and {
			Gilaninia
		} and {
			AlipourHSh
		} and {
			AsgariA.R
		}}
		
		
		
	
	
		,
	journal={{Australian Journal of Basic and Applied Sciences}}
		
			5
			3
			
			,
	year={2011}
		
	

}

@incollection{b33,
	
	
		,
	title={{The Impact of Recruitment and Selection Criteria on Organizational Performance}}
		,
	author={{
			JEkwoaba
		} and {
			OIkeja
		} and {
			U
		} and {
			UUfodiama
		} and {
			N
		}}
		
		
		
		
	
	
		,
	journal={{Global Journal of Human Resource Management}}
		
			3
			2
			
			,
	year={2015}
		
	

}

@incollection{b34,
	
	
		,
	title={{Service-Oriented Organizational Citizenship Behavior? Evidence from the Malaysian Hotel Industry}}
	
	
		,
	journal={{World Applied Sciences Journal}}
		
			31
			2
			
		
	

}

@incollection{b35,
	
	
		,
	title={{The Effect of HRM Practices on Employee Organizational Citizenship Behavior in ICT Companies}}
		,
	author={{
			AFajar
		} and {
			PSoeling
		} and {
			P
		} and {
			D
		}}
		
		
		
	
	
		,
	journal={{Advances in Social Science, Education, and Humanities Research}}
		
			167
			
			,
	year={2017}
		
	

}

@incollection{b36,
	
	
		,
	title={{Recruitment and Selection Practices in Manufacturing SMEs in Japan: An analysis of the link with business performance}}
		,
	author={{
			AGamage
		} and {
			S
		}}
		
	
	
		,
	journal={{Ruhuna Journal of Management and Finance}}
		
			1
			1
			
			,
	year={2014}
		
	

}

@incollection{b37,
	
	
		,
	title={{The Impact of Human Resource Management Practices on the Performance of European Firms}}
		,
	author={{
			PGooderham
		} and {
			EParry
		} and {
			KRingdal
		}}
		
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			19
			11
			
			,
	year={2008}
		
	

}

@incollection{b38,
	
	
		,
	title={{Using sequential tree analysis to search for "bundles" of HR practices}}
		,
	author={{
			DGuest
		} and {
			NConway
		} and {
			PDewe
		}}
		
		
	
	
		,
	journal={{Human Resource Management Journal}}
		
			14
			1
			
			,
	year={2004}
		
	

}

@incollection{b39,
	
	
		,
	title={{Impact of the strategic human resource management on organizational performance: evidence from Turkey}}
		,
	author={{
			IbrahimSGurbuz
		} and {
			I SMert
		}}
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			8
			
			,
	year={2011}
		
	

}

@book{b40,
	
	
		,
	title={{Multivariate Data analysis (7thedition}}
		,
	author={{
			JFHair
		} and {
			W CBlack
		} and {
			BJBabin
		} and {
			REAnderson
		} and {
			Tatham
		}}
		
		
		
		
		
			,
	year={2011}
			,
	publisher={Prentice Hall}
		
	

}

@incollection{b41,
	
	
		,
	title={{The Significance of Recruitment and Selection on Organizational Performance: The Case of Private owned Organizations in Erbil, North of Iraq}}
		,
	author={{
			YHarky
		} and {
			F
		} and {
			M
		}}
		
		
	
	
		,
	journal={{International Journal of Contemporary Research and Review}}
		
			9
			2
			
			,
	year={2018}
		
	

}

@incollection{b42,
	
	
		,
	title={{The Effects of Applying Good Human Resources Management Practices on Organizational Citizenship Behavior}}
		,
	author={{
			MHarsasi
		} and {
			MMuzammil
		}}
		
	
	
		,
	journal={{Review of Integrative Business and Economics Research}}
		
			6
			4
			
			,
	year={2017}
		
	

}

@incollection{b43,
	
	
		,
	title={{A study of the Recruitment and selection process: SMC Global}}
		,
	author={{
			NKumari
		}}
	
	
		,
	journal={{Industrial engineering letters}}
		
			2
			
			,
	year={2012}
		
	

}

@incollection{b44,
	
	
		,
	title={{The level of effectiveness of Human Resources Management practices and their impact on them Employee satisfaction with banking Jordan sector}}
		,
	author={{
			HGMadanat
		} and {
			AKhasawneh
		}}
		
	
	
		,
	journal={{Journal of Organizational Culture}}
		
			22
			1
			
			,
	year={2018}
		
	
	,
	note={Communications and Conflict.}

}

@book{b45,
	
	
		,
	title={{Organizational Citizenship}}
		,
	author={{
			EMallick
		} and {
			RKPradhan
		} and {
			HRTewari
		} and {
			LKJena
		}}
		
		
		
		
			,
	year={2014}
		
	

}

@incollection{b46,
	
	
		,
	title={{Management Practices and Organizational Citizenship Behavior: A Mediating Role of Employee Engagement in Five Star Hotels in Thailand}}
	
	
		,
	journal={{International Journal of Human Resource Studies}}
		
			4
			3
			
		
	
	,
	note={Dusit Thani College Journal}

}

@incollection{b47,
	
	
		,
	title={{The Practice of Strategic Human Resource Management in a Developing Country}}
		,
	author={{
			MMansour
		}}
	
	
		,
	journal={{European Online Journal of Natural and Social Sciences}}
		
			4
			3
			
			,
	year={2015}
		
	

}

@incollection{b48,
	
	
		,
	title={{Posicionamiento estratégico de las empresas industriales en las prioridades competitivas de operaciones: desarrollo y aplicación de un indicador de medida}}
		,
	author={{
			MLMartín
		} and {
			EDíaz
		}}
		
	
	
		,
	journal={{Cuadernos de Economía y Dirección de la Empresa}}
		
			39
			
			,
	year={2009}
		
	

}

@book{b49,
	
	
		,
	title={{}}
		,
	author={{
			MMehmood
		} and {
			MAwais
		}}
		
		
	

}

@incollection{b50,
	
	
		,
	title={{The Impact of Human Resource Management Practices on Organizational Performance}}
		,
	author={{
			MMAfzal
		} and {
			IShahzadi
		} and {
			UKhalid
		}}
		
		
	
	
		,
	journal={{International Journal of Engineering and Information Systems}}
		
			9
			
			,
	year={2017}
		
	

}

@incollection{b51,
	
	
		,
	title={{Human Resource Factors Influencing Employee Performance in Garment Manufacturing Firms (GMF) in Delhi/NCR}}
		,
	author={{
			SMittar
		} and {
			SKMathew
		}}
		
	
	
		,
	journal={{Journal of Business and Economics}}
		
			5
			7
			
			,
	year={2014}
		
	

}

@incollection{b52,
	
	
		,
	title={{Impact of Human Resource Management Practices: Factors Influencing Organizational Citizenship Behavior at Kelapa Gading Mall}}
		,
	author={{
			NikolettaVNawangsari
		} and {
			LC
		}}
		
	
	
		,
	journal={{International Journal of Scientific and Research Publications}}
		
			9
			
			,
	year={2019}
		
	

}

@book{b53,
	
	
		,
	title={{Human resource management: Gaining a competitive advantage}}
		,
	author={{
			ARNoe
		} and {
			RJHollenbeck
		} and {
			BGerhart
		} and {
			MPWright
		}}
		
		
		
		
			,
	year={2015}
			,
	publisher={McGraw Hill}
			,
	address={UK; Berkshire}
		
	
	,
	note={9th Edition}

}

@book{b54,
	
	
		,
	author={{
			RANoe
		} and {
			JRHollenbeck
		} and {
			BGerhart
		} and {
			PMWright
		}}
		
		
		
		,
	title={{Fundamentals of Human Resource Management}}
				Toronto
		
			,
	publisher={Mcgraw-Hill}
			,
	year={2004}
		
	

}

@incollection{b55,
	
	
		,
	title={{Impact of Recruitment and Selection Strategy on Employees' Performance: A Study of Three Selected Manufacturing Companies in Nigeria}}
		,
	author={{
			ZOaya
		} and {
			CTOgbu
		} and {
			JO
		} and {
			RemilekuO G
		}}
		
		
		
	
	
		,
	journal={{International Journal of Innovation and Economic Development}}
		
			3
			3
			
			,
	year={2017}
		
	

}

@book{b56,
	
	
		,
	title={{2020) Proactive personality and job performance of athletic coaches}}
		,
	author={{
			CHsiao
		} and {
			FWang
		}}
		
		
	

}

@incollection{b57,
	
	
		,
	title={{Are alliances a panacea for SMEs? The achievement of competitive priorities and firm performance}}
		,
	author={{
			S.-CHung
		} and {
			S.-WHung
		} and {
			M.-JJLin
		}}
		
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			26
			1
			
			,
	year={2014}
		
	

}

@incollection{b58,
	
	
		,
	title={{}}
		,
	author={{
			Hussain
		}}
	
	
		,
	journal={{Organizational Citizenship Behavior. National Social Journal}}
		
			52
			3
			
			,
	year={2015}
		
	

}

@incollection{b59,
	
	
		,
	title={{Exploring competitive priorities in the service sector: evidence from India}}
		,
	author={{
			FIdris
		} and {
			MMNaqshbandi
		}}
		
	
	
		,
	journal={{International Journal of Quality and Service Sciences}}
		
			11
			6
			
			,
	year={2018}
		
	

}

@book{b60,
	
	
		,
	title={{Human resources management}}
		,
	author={{
			JMIvancevich
		}}
		
			,
	year={2007}
			,
	publisher={McGraw Hill}
			,
	address={New York}
		
	

}

@incollection{b61,
	
	
		,
	title={{The Structural Relationship Between HRM Practices, Organizational Citizenship Behaviors, and Turnover Intention: A Case Study of a Civil Aviation Organization In Thailand}}
		,
	author={{
			WSJacobson
		}}
	
	
		,
	journal={{International Journal of Management and Applied Science}}
		
			39
			4
			
			,
	year={2010. 2017}
		
	
	,
	note={Preparing for tomorrow: a case study of workforce planning in North Carolina municipal governments}

}

@incollection{b62,
	
	
		,
	title={{The Study of Competitive Priorities and Information Technology Selection: Exploring Buyer and supplier Performance}}
		,
	author={{
			TJitpaiboon
		}}
	
	
		,
	journal={{Journal of International Technology and Information Management}}
		
			23
			3
			
			,
	year={2014}
		
	

}

@incollection{b63,
	
	
		,
	title={{Mutually supportive or trade-offs: An analysis of competitive priorities in the emerging economy of India}}
		,
	author={{
			RKathuria
		} and {
			NNKathuria
		} and {
			AKathuria
		}}
		
		
	
	
		,
	journal={{The Journal of High Technology Management Research}}
		
			29
			2
			
			,
	year={2018}
		
	

}

@incollection{b64,
	
	
		,
	title={{The Effects of Human Resource Management Policies On Organizational Performance In Greek Manufacturing Firms}}
		,
	author={{
			AAKatou
		} and {
			PSBudwar
		}}
		
	
	
		,
	journal={{Thunderbird International Business Review}}
		
			1
			
			,
	year={2007}
		
	

}

@incollection{b65,
	
	
		,
	title={{The Impact of Human Resource Management Practices on Competitive Advantage: Mediating Role of Employee Engagement in Thailand}}
		,
	author={{
			CHKerdpitak
		} and {
			KJermsittiparsert
		}}
		
	
	
		,
	journal={{Systematic Review Pharmacy}}
		
			1
			
			,
	year={2020}
		
	

}

@book{b66,
	
	
		,
	title={{Examining Strategic human resource}}
		,
	author={{
			KJKhawaja
		} and {
			SMAzhar
		} and {
			Arshad
		} and {
			A
		}}
		
		
		
		
			,
	year={2014}
		
	

}

@incollection{b67,
	
	
		,
	title={{Review of literature in training Development and quality of work life}}
		,
	author={{
			P PKulkarni
		}}
	
	
		,
	journal={{Science & Commerce}}
		
			4
			2
			
			,
	year={2013}
		
	
	,
	note={Journal of Arts}

}

@incollection{b68,
	
	
		,
	title={{Studying the Impact of Organizational Citizenship Behavior on Organizational Effectiveness}}
	
	
		,
	journal={{International Academic Journal of Organizational Behavior and Human Resource Management}}
		,
	editor={Kumar. P & Thapliyal. S}
		
			4
			1
			
			,
	year={2017}
		
	

}

@book{b69,
	
	
		,
	title={{Organizational citizenship behavior: Its nature, antecedents, and consequences}}
		,
	author={{
			DWOrgan
		} and {
			PMPodsakoff
		} and {
			SBMackenzie
		}}
		
		
		10.4135/9781452231082
		
		
			,
	year={2006}
			,
	publisher={Sage Publications Inc}
			,
	address={California}
		
	

}

@book{b70,
	
	
		,
	title={{organizational Citizenship Behavior: It's a Nature, Antecedents, and Consequences}}
		,
	author={{
			DWOrgan
		} and {
			PPodsakoff
		} and {
			SMackenzie
		}}
		
		
		
			,
	year={2006}
			,
	address={Thousand Oaks, California}
		
	

}

@book{b71,
	
	
		,
	title={{Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences}}
		,
	author={{
			D WOrgan
		} and {
			PPodsakoff
		} and {
			SPMackenzie
		}}
		
		
		
			,
	year={2006}
			,
	publisher={Sage}
			,
	address={Thousand Oaks, CA}
		
	

}

@incollection{b72,
	
	
		,
	title={{Organizational citizenship behavior as mediator}}
	
	
		,
	journal={{Palgrave Commun}}
		
			33
			
		
	

}

@incollection{b73,
	
	
		,
	title={{Organizational effectiveness: an empirical investigation in the country of Jordan}}
	
	
		,
	journal={{Organizational citizenship behaviors. The Service Industries Journal}}
		
			32
			8
			
		
	
	,
	note={The International Journal of Human Resource Management}

}

@book{b74,
	
	
		,
	title={{SPSS survival manual: A step by step guide to data analysis using the SPSS program}}
		,
	author={{
			JPallant
		}}
		
			,
	year={2010}
			,
	publisher={McGraw Hill}
			,
	address={New York}
		
	
	,
	note={4th Edition}

}

@incollection{b75,
	
	
		,
	title={{Competitive priorities, plant improvement and innovation capabilities, and operational performance. A test of two forms of fit}}
		,
	author={{
			DXPeng
		} and {
			RGSchroeder
		} and {
			RShah
		}}
		
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			31
			5
			
			,
	year={2011}
		
	

}

@incollection{b76,
	
	
		,
	title={{}}
	
	
		,
	journal={{Performance Orientation of Jordanian Tele communication Companies from Employees. Al-Quds University Journal Open for Research and Studies}}
		
			41
			2
			
		
	

}

@incollection{b77,
	
	
		,
	title={{Performance relationship: HR governance through 100 years}}
	
	
		,
	journal={{International Journal of Business and Management Studies}}
		
			6
			1
			
		
	

}

@incollection{b78,
	
	
		,
	title={{Competitive priorities of manufacturing companies in Thailand}}
		,
	author={{
			KPhusavat
		} and {
			RKanchana
		}}
		
		10.1108/02635570710816702
	
	
		,
	journal={{Industrial Management & Data Systems}}
		
			107
			7
			
			,
	year={2007}
		
	

}

@incollection{b79,
	
	
		,
	title={{Analytical review on competitive priorities for operations under manufacturing firms}}
		,
	author={{
			MPrabhu
		} and {
			TNambirajan
		} and {
			NNAbdullah
		}}
		
		
	
	
		,
	journal={{Journal of Industrial Engineering and Management}}
		
			13
			1
			
			,
	year={2020}
		
	

}

@incollection{b80,
	
	
		,
	title={{Examining competitive priorities and competitive advantage in service organizations using Importance Performance Analysis matrix. Managing Service Quality}}
		,
	author={{
			DIPrajogo
		} and {
			PMcdermott
		}}
		
	
	
		,
	journal={{An International Journal}}
		
			5
			
			,
	year={2011}
		
	

}

@book{b81,
	
	
		,
	title={{The effect of performance appraisal on organizational}}
		,
	author={{
			HRahman
		} and {
			AKarim
		} and {
			DN
		}}
		
		
		
			,
	year={2018}
		
	

}

@incollection{b82,
	
	
		,
	title={{Organizational Citizenship Behaviour Creating Competitive Advantage in Indian Health Care Industry: The Moderating Role of HR Practices}}
		,
	author={{
			SRanjhan
		} and {
			EMallick
		}}
		
	
	
		,
	journal={{Global Business Review}}
		
			19
			5
			
			,
	year={2018}
		
	

}

@incollection{b83,
	
	
		,
	title={{Organizational Citizenship Behaviour Creating Competitive Advantage in Indian Health Care Industry: The Moderating Role of HR Practices}}
		,
	author={{
			SRanjhan
		} and {
			EMallick
		}}
		
	
	
		,
	journal={{Global Business Review}}
		
			19
			5
			
			,
	year={2018}
		
	

}

@book{b84,
	
	
		,
	author={{
			RReid
		} and {
			RSanders
		}}
		
		,
	title={{Operations Management: An Integrated Approach}}
				
			,
	publisher={John Wiley & Sons, Inc}
			,
	year={2011}
		
	
	,
	note={4th ed.}

}

@incollection{b85,
	
	
		,
	title={{Effect of Training and Development on Organizational Citizenship Behavior (OCB): An Evidence from Private Commercial Banks in Bangladesh}}
		,
	author={{
			MdRubel
		} and {
			AHRahman Md
		}}
		
	
	
		,
	journal={{Global Journal of Management and Business Research}}
		
			18
			8
			
			,
	year={2018}
		
	

}

@book{b86,
	
	
		,
	title={{Teachers' organizational citizenship behavior: Considering the roles of their work engagement, autonomy and leader-member exchange. Teaching and Teacher Education}}
		,
	author={{
			PRunhaar
		} and {
			JKonermann
		} and {
			KSanders
		}}
		
		
		
			,
	year={2013}
			30
			
		
	

}

@incollection{b87,
	
	
		,
	title={{Using the Competitive Dimensions to Achieve Competitive Advantage A Study on Jordanian Private Hospitals}}
		,
	author={{
			MSalah
		} and {
			Diab
		}}
		
	
	
		,
	journal={{International Journal of Academic Research in Business and Social Sciences}}
		
			4
			9
			
			,
	year={2014}
		
	

}

@incollection{b88,
	
	
		,
	title={{Human resource planning as important practice to anticipate future requirements of the organization-literature review}}
		,
	author={{
			JSammel
		}}
	
	
		,
	journal={{International Journal of research in Business studies and management}}
		
			5
			3
			
			,
	year={2018}
		
	

}

@incollection{b89,
	
	
		,
	title={{Integration of human resource management and competitive priorities of manufacturing strategy}}
		,
	author={{
			FC ASantos
		}}
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			20
			5
			
			,
	year={2000}
		
	

}

@incollection{b90,
	
	
		,
	title={{The emerging role of organizational citizenship behavior in sustaining competitive advantage}}
		,
	author={{
			SKSharma
		} and {
			SAgrowal
		}}
		
	
	
		,
	journal={{A Journal of Radix International Educational and Research Consortium}}
		
			4
			
			,
	year={2015}
		
	

}

@incollection{b91,
	
	
		,
	title={{Mediating role of organizational citizenship behavior between empowerment and perceived organizational performance}}
		,
	author={{
			GSreelakshmi
		}}
	
	
		,
	journal={{International Journal in Management & Social Science}}
		
			4
			6
			
			,
	year={2016}
		
	

}

@book{b92,
	
	
		,
	author={{
			CLSuan
		} and {
			AMNasurdin
		}}
		
		,
	title={{Do Human Resource Management Practices Affect}}
				
			,
	year={2014}
		
	

}

@incollection{b93,
	
	
		,
	title={{The effect of human resources practices on organizational commitment: A Jordanian study}}
		,
	author={{
			TSSuifan
		}}
	
	
		,
	journal={{Journal of Management Research}}
		
			7
			4
			
			,
	year={2015}
		
	

}

@incollection{b94,
	
	
		,
	title={{Do organizational citizenship behavior and work satisfaction mediate the relationship between spiritual leadership and employee performance?}}
		,
	author={{
			SASupriyanto
		} and {
			VEkowati
		} and {
			MMaghfiroh
		} and {
			U
		}}
		
		
		
	
	
		,
	journal={{Management Science Letters}}
		
			10
			
			,
	year={2020. 2020}
		
	

}

@incollection{b95,
	
	
		,
	title={{Effectiveness of Strategic Human Resources Management on the Productivity of Hotel Workers}}
		,
	author={{
			MTando?an
		}}
	
	
		,
	journal={{Research Studies Anatolia Journal}}
		
			1
			2
			
			,
	year={2018}
		
	

}

@incollection{b96,
	
	
		,
	title={{The effects of human resource practices on firm performance in Thailand's manufacturing industry}}
		,
	author={{
			Tangthong
		}}
	
	
		,
	journal={{Global Business Advancement}}
		
			8
			1
			
			,
	year={2015. 2015}
		
	

}

@incollection{b97,
	
	
		,
	title={{The Structural Relationship between HRM Practices, Organizational Citizenship Behaviors, and turnover intention: a case study of a civil aviation organization in Thailand}}
		,
	author={{
			Thamarat
		}}
	
	
		,
	journal={{International Journal of Management and Applied Science}}
		
			3
			10
			
			,
	year={2017}
		
	

}

@book{b98,
	
	
		,
	title={{The Relationship between Training and Firm Performance: A Literature Review, Research, and Practice in Human Resource Management}}
		,
	author={{
			NNThang
		} and {
			TQuang
		} and {
			DBuyens
		}}
		
		
		
			,
	year={2010}
			18
			
		
	

}

@incollection{b99,
	
	
		,
	title={{Justice perceptions of performance appraisal practices}}
		,
	author={{
			PThurston
		} and {
			WMcnall
		} and {
			L
		}}
		
		
	
	
		,
	journal={{Journal of Managerial Psychology}}
		
			25
			3
			
			,
	year={2010}
		
	

}

@incollection{b100,
	
	
		,
	title={{The impact of human resources policies and practices on organizational citizenship behaviors}}
		,
	author={{
			JTinti
		} and {
			LVenelli-Costa
		} and {
			AVieira
		} and {
			ACappellozza
		}}
		
		
		
	
	
		,
	journal={{Brazilian Business Review}}
		
			14
			6
			
			,
	year={2017}
		
	

}

@incollection{b101,
	
	
		,
	title={{Performance perceptions of organizational citizenship behaviors at work: A bi-level study among managers and employees}}
		,
	author={{
			DLTurnipseed
		} and {
			ARassuli
		}}
		
	
	
		,
	journal={{British Journal of Management}}
		
			16
			
			,
	year={2005}
		
	

}

@book{b102,
	
	
		,
	title={{Taylor, HRM, strategic HRM with jobs, employee performance, business}}
		,
	author={{
			GUysal
		}}
		
			,
	year={2014}
		
	

}

@incollection{b103,
	
	
		,
	title={{Role of Performance Appraisal in Motivation of Bank Employees}}
		,
	author={{
			NVashishtha
		} and {
			PDevettue
		}}
		
	
	
		,
	journal={{Journal of Business and Management}}
		
			20
			7
			
			,
	year={2018}
		
	

}

@incollection{b104,
	
	
		,
	title={{Impact of human resource management on performance in competitive priorities}}
		,
	author={{
			JAVivares-Vergara
		} and {
			WASarache-Castro
		} and {
			JCNaranjo-Valencia
		}}
		
		
	
	
		,
	journal={{International Journal of Operations & production Management}}
		
			36
			2
			
			,
	year={2016}
		
	

}

@incollection{b105,
	
	
		,
	title={{The effect of human resource practices on organizational performance: evidence from Greece}}
		,
	author={{
			IVlachos
		}}
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			19
			1
			
			,
	year={2008}
		
	

}

@incollection{b106,
	
	
		,
	title={{The Relationship between HRM Practices and Turnover Intentions}}
		,
	author={{
			WWatty-Benjamin
		} and {
			IUdechukwu
		}}
		
	
	
		,
	journal={{Public Personnel Management}}
		
			43
			1
			
			,
	year={2014}
		
	

}

@incollection{b107,
	
	
		,
	title={{Highperformance HR practices and OCB: A cross-level investigation of a causal path}}
		,
	author={{
			YCWei
		} and {
			TSHan
		} and {
			ICHsu
		}}
		
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			10
			
			,
	year={2010}
		
	

}

@book{b108,
	
	
		,
	title={{High-involvement human resource practices, affective commitment, and}}
		,
	author={{
			Y.-CYang
		}}
		
			,
	year={2012}
		
	

}

@incollection{b109,
	
	
		,
	title={{A Study on the Interactive Relationship between Performance Appraisal and Trust and Management Tactics}}
		,
	author={{
			ZYongjun
		}}
	
	
		,
	journal={{International Conference on Science and Social Research}}
		
			
			,
	year={2013}
		
	

}

@incollection{b110,
	
	
		,
	title={{Do High-Performance Human Resource Practices help corporate entrepreneurship? The mediating of organizational citizenship behavior}}
		,
	author={{
			ZZhang
		} and {
			DWan
		} and {
			MJia
		}}
		
		
	
	
		,
	journal={{Journal of High Technology Management Research}}
		
			19
			2
			
			,
	year={2008}
		
	

}

@incollection{b111,
	
	
		,
	title={{Competitive priorities of enterprises in mainland China}}
		,
	author={{
			XZhao
		} and {
			YYan
		} and {
			JHZhou
		} and {
			Q
		}}
		
		
		
	
	
		,
	journal={{Total Quality Management}}
		
			3
			
			,
	year={2002}
		
	

}