@incollection{,
	
					
					
					CF1554C98F54A8264CC2C1B913EA7224
				,
	author={{Esayas DebelGelan}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}20114563
}

@incollection{b0,
	
	
		,
	title={{promoting and strengthening professionalism in the civil service: The Ethiopian case. Capacity Building workshop}}
		,
	author={{
			AAdebabay
		}}
	
	
		,
	booktitle={{Promoting Professionalism in Public Service sector in Africa}}
				Addis Ababa
		
			,
	year={2011}
		
	

}

@book{b1,
	
	
		,
	author={{
			AnolBhatacherjee
		}}
		,
	title={{Social Science Research: Principles, Methods, and Practices:. Florida: University of South Florida}}
				
			,
	year={2012}
		
	

}

@book{b2,
	
	
		,
	title={{The Performance-Based Management handbook Laboratory Administration Office, volume-1,. California: university of California}}
		,
	author={{
			ArtleyWill
		} and {
			&Ellison
		}}
		
		
			,
	year={2001}
		
	

}

@incollection{b3,
	
	
		,
	title={{}}
		
	
	
		,
	journal={{Balanced Scorecard institute}}
		
			1
			28
			14
			,
	year={2019. 2019}
		
	

}

@incollection{b4,
	
	
		,
	title={{Balanced Scorecard Design and performance impacts}}
		,
	author={{
			DBedford
		} and {
			DBrown
		} and {
			Malmi
		} and {
			PSivabalan
		}}
		
		
		
	
	
		,
	journal={{JAMAR}}
		
			6
			2
			
			,
	year={2008}
		
	

}

@incollection{b5,
	
	
		,
	title={{An Exploratory Study of Strategic performance Measurement System}}
		,
	author={{
			ABelnto
		} and {
			LFWhite
		}}
		
	
	
		,
	journal={{Advances in Management Accounting}}
		
			18
			
			,
	year={2010}
		
	

}

@incollection{b6,
	
	
		,
	title={{The balanced scorecard; here and back}}
		,
	author={{
			LBible
		} and {
			SKerr
		} and {
			MZanni
		}}
		
		
	
	
		,
	journal={{Management Accounting Q}}
		
			4
			
			,
	year={2006}
		
	

}

@book{b7,
	
	
		,
	author={{
			C
		} and {
			RKothari
		}}
		
		,
	title={{Research Methodology Methods and Techniques 2nd edition. New Delhi: New Age international publishers}}
				
			,
	year={2004}
		
	

}

@book{b8,
	
	
		,
	title={{Research Methods in Public Administration and Nonprofit Management}}
		,
	author={{
			EDavid
		} and {
			Mcnabb
		}}
		
		
			,
	year={2002}
			,
	publisher={M.E. Sharpe}
		
	

}

@book{b9,
	
	
		,
	title={{Dire Dawa Administration Council. Proclamation, definition of powers and duties. Established and reestablishment of the executive and municipal service organs of the dire dawa administration. Dire Dawa: Dire Dawa Administration Council NO}}
		
			,
	year={2016. 2002}
			46
		
	

}

@incollection{b10,
	
	
		,
	title={{}}
	
	
		,
	journal={{Ethiopian Central Statistica Authority. Population and Housing Census Report and Estimation. Addis Abeba: Ethiopian Central Statistical Authority}}
		
			,
	year={2007}
		
	
	,
	note={ECSA}

}

@book{b11,
	
	
		,
	title={{Instructors Perception of Performance Appraisal in Government Teachers Training Colleges of Amhara Region}}
		,
	author={{
			GezahengeHabtamu
		}}
		
			,
	year={2005}
			,
	address={Ethiopia}
		
		
			Addis Ababa University
		
	
	,
	note={s Thesis}
	,
	note={Unpublished Master}

}

@book{b12,
	
	
		,
	title={{The practice of Leadership Developing the Next Generation of Leaders San Francisco California}}
		,
	editor={Jay A. Conger and Ronald E. Riggio}
		
			,
	year={2007}
			,
	publisher={Jossey-Bass, Inc}
			,
	address={California}
		
	

}

@book{b13,
	
	
		,
	title={{The Execution Premium}}
		,
	author={{
			RSKaplan
		} and {
			DPNorton
		}}
		
		
			,
	year={2008}
			,
	publisher={Harvard Business School Publishing Corporation}
			,
	address={Boston}
		
	

}

@incollection{b14,
	
	
		,
	title={{Measuring the Strategic Readiness of Intangible Assets}}
		,
	author={{
			RSKaplan
		} and {
			DPNorton
		}}
		
	
	
		,
	journal={{Harvard Business Review}}
		
			
			,
	year={2004}
		
	

}

@book{b15,
	
	
		,
	title={{The Strategy Focused Organization}}
		
			,
	year={2000}
			,
	publisher={HBS Press}
			,
	address={Boston, USA}
		
	

}

@book{b16,
	
	
		,
	title={{Harvard Business Review Managing for the long term. (Harvard Business Review Managing for the long term}}
		,
	author={{
			RSKaplan
		} and {
			DPNorton
		}}
		
		
			,
	year={2007}
		
	
	,
	note={Using the Balanced Scorecard as a Strategic Management System}

}

@incollection{b17,
	
	
		,
	title={{The balanced Scorecard-from strategy till bandling}}
		,
	author={{
			RSKaplan
		} and {
			DPNorton
		}}
		
	
	
		,
	journal={{Goteborg. ISL. Forlag}}
		
			,
	year={1999}
		
	

}

@book{b18,
	
	
		,
	title={{The Balanced Scorecard}}
		,
	author={{
			RKaplan
		} and {
			DPNorton
		}}
		
		
			,
	year={1996a}
			,
	publisher={Harvard Business School Press}
		
	

}

@book{b19,
	
	
		,
	title={{Using the Balanced Scorecard as a strategic management system}}
		,
	author={{
			RKaplan
		} and {
			DPNorton
		}}
		
		
	

}

@book{b20,
	
	
		,
	title={{Harvard Business Review-on measuring corporate performance}}
		
			,
	year={1996}
			,
	publisher={Harvard Business School Press}
			
			,
	address={Boston, MA}
		
	

}

@incollection{b21,
	
	
		,
	title={{The Balanced Scorecard -Measures that Drive Performance}}
		,
	author={{
			RKaplan
		} and {
			DPNorton
		}}
		
	
	
		,
	journal={{Harvard Business Review}}
		
			70
			1
			
			,
	year={1992}
		
	

}

@incollection{b22,
	
	
		,
	title={{Using the Balanced Scorecard as a Strategic Management System}}
		,
	author={{
			RSKaplan
		} and {
			DPNorton
		}}
		
	
	
		,
	journal={{Harvard Business Review}}
		
			74
			1
			
			,
	year={1996b}
		
	

}

@book{b23,
	
	
		,
	title={{Harvard University Working Paper 10-074 (Unpublished)}}
		,
	author={{
			RSKaplan
		}}
		
			,
	year={2010}
		
	
	,
	note={Conceptual Foundations of the Balanced Scorecard}

}

@incollection{b24,
	
	
		,
	title={{Strategic Performance Measurement in Non-Profit Organizations}}
		,
	author={{
			RSKaplan
		}}
	
	
		,
	journal={{Nonprofit Management and Leadership}}
		
			,
	year={2001}
		
	

}

@book{b25,
	
	
		,
	title={{Civil Service Reform in Ethiopia: Achievements, problems and possible Solutions}}
		,
	author={{
			TilayeKassahun
		}}
		
			,
	year={2007}
		
		
			Ethiopian Civil Service University
		
	

}

@book{b26,
	
	
		,
	title={{Redesigning the Balanced Scorecard Model: An African Perspective}}
		,
	author={{
			JKKhomba
		}}
		
			,
	year={2011}
		
		
			South Africa, University of Pretoria
		
	

}

@book{b27,
	
	
		,
	title={{Redesigning the Balanced Scorecard Model: An African Perspective}}
		,
	author={{
			JKKhomba
		}}
		
			,
	year={2011}
			,
	address={Pretoria, South Africa}
		
		
			University of Pretoria
		
	
	,
	note={MA thesis}

}

@book{b28,
	
	
		,
	title={{Balanced Scorecard-Public Sector Organization}}
		,
	author={{
			NKurechi
		}}
		
			,
	year={2011}
			,
	publisher={ICQI-Lohare}
		
	

}

@book{b29,
	
	
		,
	title={{Balanced Scorecard (BSc): Framework, Implementation Methodology and Recommended Application-Executive Brief}}
		,
	author={{
			MLonescu
		}}
		
		
			,
	year={2012. 2019}
			4
			28
		
	

}

@book{b30,
	
	
		,
	title={{Designing experiments and analyzing data: A model comparison perspective}}
		,
	author={{
			SMaxwell
		} and {
			HDelaney
		}}
		
		
			,
	year={2004}
			,
	publisher={Lawrence Erlbaum Associates}
			,
	address={Mahwah: NJ}
		
	
	,
	note={2nd Ed}

}

@book{b31,
	
	
		,
	title={{Digest of Ethiopia's National Policies, strategies and programs}}
		,
	author={{
			MesfinTaffesse
		}}
		
			,
	year={2009}
			,
	address={FSS, Addis Ababa}
		
	
	,
	note={The Ethiopian Civil Service Reform Program In Taye Assefa}

}

@incollection{b32,
	
	
		,
	title={{Civil Service Reform Program in Ethiopia: General Overview with Special Emphasis on Civil Service Reform Program}}
		,
	author={{
			Mocs
		}}
	
	
		,
	booktitle={{Ministry of Civil Service}}
				Addis Ababa
		
			,
	year={2012}
		
	

}

@book{b33,
	
	
		,
	title={{}}
		,
	author={{
			Mofed
		}}
		for FY 2010/11
		
			,
	year={2012}
			,
	publisher={Addis Ababa}
			,
	address={Ethiopia}
		
	
	,
	note={Annual Progress Report}

}

@incollection{b34,
	
	
		,
	title={{Balanced Scorecard Step-by-Step Maximizing Performance and Maintaining Results (Second Ed}}
		,
	author={{
			PRNiven
		}}
	
	
		,
	booktitle={{Balanced Scorecard Step-By-Step: Maximizing Performance and Maintaining Results}}
				New Jersey; Hoboken; New York
		
			,
	publisher={John Wiley and Sons, Inc}
			,
	year={2005. 2006. 2002}
			35
		
	
	,
	note={Balanced Scorecard Diagnostics: Maintaining Maximum Performanc}

}

@incollection{b35,
	
	
		,
	title={{The balanced scorecard-measures that drives performance}}
		,
	author={{
			RKNorton
		}}
	
	
		,
	journal={{Harvard Business Revie}}
		
			,
	year={1992 January-February}
		
	

}

@incollection{b36,
	
	
		,
	title={{Practical Application of Balanced Scorecard-A Literature Review}}
		,
	author={{
			HasanRashedul
		}}
	
	
		,
	journal={{JSPM}}
		
			5
			,
	year={2017}
			,
	publisher={Abstract}
		
	

}

@book{b37,
	
	
		,
	title={{Determining Sample Size for Research}}
		,
	author={{
			VRobert
		} and {
			DaryleWKrejcie
		} and {
			Morgan's
		}}
		
		
		
			,
	year={1970}
		
	
	,
	note={unpubilshed}

}

@book{b38,
	
	
		,
	title={{The Institute Way Simplifying Strategic Planning and Management with the Balanced Scorecard}}
		,
	author={{
			HRohm
		} and {
			DWilsey
		} and {
			GPStout
		} and {
			DMontgomery
		}}
		
		
		
		
			,
	year={2013}
			,
	address={First, Ed.). NC}
		
	
	,
	note={the institute press, cary}

}

@book{b39,
	
	
		,
	title={{relevance in an Uncertain WorldThe Balanced Scorecard and Leadership: The Systems (ir) relevance in an Uncertain World}}
		,
	author={{
			JIStemsrud Hagen
		}}
		
			,
	year={2003}
		
	
	,
	note={Work Paper No 23/03. SNF Project No 7872}

}

@incollection{b40,
	
	
		,
	title={{Organizational Factors, Achievements and Challenges of Implementing Reform Strategies in Addis Ababa City Administration: The Case of Three Selected Sector}}
		,
	author={{
			FTamiru
		}}
	
	
		,
	journal={{Addis Ababa}}
		
			,
	year={2013}
		
		
			Civil Service University.
		
	

}

@incollection{b41,
	
	
		,
	title={{Rethinking institutional excellence in Ethiopia: adapting and adopting the balanced scorecard (BSC) model}}
		,
	author={{
			KTilaye
		}}
	
	
		,
	journal={{JBAS}}
		
			2
			1
			
			,
	year={2010}
		
	

}

@incollection{b42,
	
	
		,
	title={{Challenges to Implementing Strategic Performance Measurement Systems in Multi-Objective Organizations the Case of a Large Local Government}}
		,
	author={{
			CUmashev
		} and {
			RWillett
		}}
		
	
	
		,
	journal={{Abacus}}
		
			44
			4
			
			,
	year={2008}
		
	

}

@book{b43,
	
	
		,
	title={{A National Report on Progress made in the Implementation of the Beijing Platform for Action (Beijing + 10) Ethiopia}}
		
			,
	year={2004}
			
		
	
	,
	note={United Nations}

}

@book{b44,
	
	
		,
	title={{African Economies and the Politics of Permanent Crisis}}
		,
	author={{
			WVan
		}}
		
			,
	year={2001}
			,
	publisher={Cambridge University Press}
		
	

}

@incollection{b45,
	
	
		,
	title={{IS Performance Management Applicable in Developing Countries? The Case of a Tanzanian College}}
		,
	author={{
			ADWaal
		}}
	
	
		,
	journal={{International Journal of Emerging Markets}}
		
			2
			1
			
			,
	year={2007}
		
	

}

@book{b46,
	
	
		,
	author={{
			WGZikmund
		} and {
			BJBabin
		} and {
			JCCarr
		} and {
			MGriffin
		}}
		
		
		
		,
	title={{Mason: Ho: Cengage Learning}}
				
			,
	year={2010}
		
	
	,
	note={Business research methods}

}