@incollection{,
	
					
					
					1ED7DAC91411173D1C1E5CDCD47F6789
				,
	author={{EvadioFilho} and {Universidade Poritguar Unp,}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}203721
}

@incollection{b0,
	
	
		,
	title={{Customers' expectations of service in Greek fitness centers: Gender, age, type of sport center, and motivation differences}}
		,
	author={{
			YAfthinos
		} and {
			NDTheodorakis
		} and {
			PNassis
		}}
		
		
	
	
		,
	journal={{Managing Service Quality: an International Journal}}
		
			15
			3
			
			,
	year={2005}
		
	

}

@incollection{b1,
	
	
		,
	title={{An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context}}
		,
	author={{
			KAlexandris
		} and {
			PZahariadis
		} and {
			CTsorbatzoudis
		} and {
			GGrouios
		}}
		
		
		
	
	
		,
	journal={{European Sport Management Quarterly}}
		
			4
			1
			
			,
	year={2004}
		
	

}

@incollection{b2,
	
	
		,
	title={{Quality cues and retail target market strategy: a conjoint-based application}}
		,
	author={{
			SAmirani
		} and {
			JBaker
		}}
		
	
	
		,
	journal={{International Journal of Retail & Distribution Management}}
		
			23
			5
			
			,
	year={1995}
		
	

}

@incollection{b3,
	
	
		,
	title={{Antecedents and consequences of relationship quality in athletic services}}
		,
	author={{
			PAthanasopoulou
		}}
	
	
		,
	journal={{Managing Service Quality: an International Journal}}
		
			18
			5
			
			,
	year={2008}
		
	

}

@incollection{b4,
	
	
		,
	title={{Relationship quality in sports: a study in football teams and fitness centres}}
		,
	author={{
			PAthanasopoulou
		} and {
			DKalogeropoulou
		} and {
			JDouvis
		}}
		
		
	
	
		,
	journal={{An International Journal}}
		
			3
			2
			
			,
	year={2013}
		
	
	,
	note={Sport, Business and Management}

}

@incollection{b5,
	
	
		,
	title={{The development of loyalty among novice and experienced customers of sport and fitness centres}}
		,
	author={{
			SAvourdiadou
		} and {
			NDTheodorakis
		}}
		
	
	
		,
	journal={{Sport Management Review}}
		
			17
			4
			
			,
	year={2014}
		
	

}

@incollection{b6,
	
	
		,
	title={{Obesity, weight management, and health care costs: a primer}}
		,
	author={{
			KHBachman
		}}
	
	
		,
	journal={{Disease Management}}
		
			10
			3
			
			,
	year={2007}
		
	

}

@incollection{b7,
	
	
		,
	title={{Dimensions of Fitness Services: Development of a Model}}
		,
	author={{
			PChelladural
		} and {
			FLScott
		} and {
			JHaywood-Farmer
		}}
		
		
	
	
		,
	journal={{Journal of Sport Management}}
		
			1
			2
			
			,
	year={1987}
		
	

}

@incollection{b8,
	
	
		,
	title={{The intention-to-repurchase paradox: A case of the health and fitness industry}}
		,
	author={{
			AFerrand
		} and {
			LRobinson
		} and {
			PValette-Florence
		}}
		
		
	
	
		,
	journal={{Journal of Sport Management}}
		
			24
			1
			
			,
	year={2010}
		
	

}

@book{b9,
	
	
		,
	title={{Introdução à pesquisa qualitativa}}
		,
	author={{
			UFlick
		}}
		
			,
	year={2009}
			,
	address={Artmed, Porto Alegre, Brazil}
		
	

}

@incollection{b10,
	
	
		,
	title={{La calidad percibida de servicio y su influencia en la fidelidad de usuarios mayores en centros de fitness públicos}}
		,
	author={{
			JGarcía
		} and {
			ABernal
		} and {
			ALara
		} and {
			PGalán
		}}
		
		
		
	
	
		,
	journal={{Escritos de Psicología}}
		
			6
			2
			
			,
	year={2013}
		
	

}

@incollection{b11,
	
	
		,
	title={{La satisfacción de clientes y su relación con la percepción de calidad en Centro de Fitness: utilización de la escala CALIDFIT1}}
		,
	author={{
			JGarcía Fernández
		} and {
			GCCarrión
		} and {
			DMartín Ruíz
		}}
		
		
	
	
		,
	booktitle={{Revista de Psicología del Deporte}}
				
			,
	year={2012}
			21
			
		
	

}

@incollection{b12,
	
	
		,
	title={{La percepción de calidad y fidelidad en clientes de centros de fitness low cost}}
		,
	author={{
			JGarcía Fernández
		} and {
			JFGavira
		} and {
			ABGarcía
		}}
		
		
	
	
		,
	journal={{Suma Psicológica}}
		
			21
			2
			
			,
	year={2014}
		
	

}

@incollection{b13,
	
	
		,
	title={{Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations}}
		,
	author={{
			TGreenhalgh
		} and {
			GRobert
		} and {
			FMacfarlane
		} and {
			PBate
		} and {
			OKyriakidou
		}}
		
		
		
		
	
	
		,
	journal={{The Milbank Quarterly}}
		
			82
			4
			,
	year={2004}
		
	

}

@incollection{b14,
	
	
		,
	title={{Perceived barriers and facilitators to mental health help-seeking in young people: a systematic review}}
		,
	author={{
			AGulliver
		} and {
			KMGriffiths
		} and {
			HChristensen
		}}
		
		
	
	
		,
	journal={{BMC psychiatry}}
		
			10
			1
			,
	year={2010}
		
	

}

@incollection{b15,
	
	
		,
	title={{The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers}}
		,
	author={{
			GHowat
		} and {
			DMurray
		} and {
			GCrilley
		}}
		
		
	
	
		,
	journal={{Journal of Park & Recreation Administration}}
		
			17
			2
			,
	year={1999}
		
	

}

@incollection{b16,
	
	
		,
	title={{Three Approaches to Qualitative Content Analysis}}
		,
	author={{
			HFHsieh
		} and {
			SEShannon
		}}
		
	
	
		,
	journal={{Qualitative Health Research}}
		
			15
			9
			
			,
	year={2005}
		
	

}

@book{b17,
	
	
		,
	title={{This Week in the Fitness Industry: Health Club Industry Exceeds 66M Consumers, an All-Time High}}
		
		
			,
	year={2017. April 2017}
			15
		
	
	,
	note={IHRSA, International Health and Racquet Sports club Association}

}

@incollection{b18,
	
	
		,
	title={{QUESC: An instrument for assessing the service quality of sport centers in Korea}}
		,
	author={{
			DKim
		} and {
			SYKim
		}}
		
	
	
		,
	journal={{Journal of Sport Management}}
		
			9
			2
			
			,
	year={1995}
		
	

}

@incollection{b19,
	
	
		,
	title={{Segmentation of sport center members in Seoul based on attitudes toward service quality}}
		,
	author={{
			CKim
		} and {
			SYKim
		}}
		
	
	
		,
	journal={{Journal of Sport Management}}
		
			12
			4
			
			,
	year={1998}
		
	

}

@incollection{b20,
	
	
		,
	title={{Exploring service quality in the health and fitness industry}}
		,
	author={{
			SLagrosen
		} and {
			YLagrosen
		}}
		
	
	
		,
	journal={{An International Journal}}
		
			17
			1
			
			,
	year={2007}
		
	

}

@incollection{b21,
	
	
		,
	title={{Service Quality Assessment Scale (SQAS): An instrument for evaluating service quality of healthfitness clubs}}
		,
	author={{
			ETLam
		} and {
			JJZhang
		} and {
			BEJensen
		}}
		
		
	
	
		,
	booktitle={{Measurement in physical education and exercise science}}
				
			,
	year={2005}
			9
			
		
	

}

@incollection{b22,
	
	
		,
	title={{The PRISMA statement for reporting systematic reviews and meta-analyses of studies that evaluate health care interventions: explanation and elaboration}}
		,
	author={{
			ALiberati
		} and {
			DGAltman
		} and {
			JTetzlaff
		} and {
			CMulrow
		} and {
			PCGotzsche
		} and {
			JPIoannidis
		} and {
			..Moher
		} and {
			D
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{PLoS medicine}}
		
			6
			7
			,
	year={2009}
		
	

}

@incollection{b23,
	
	
		,
	title={{Preferred reporting items for systematic review and metaanalysis protocols (PRISMA-P) 2015 statement}}
		,
	author={{
			DMoher
		} and {
			LShamseer
		} and {
			MClarke
		} and {
			DGhersi
		} and {
			ALiberati
		} and {
			LAStewart
		}}
		
		
		
		
		
	
	
		,
	journal={{Systematic Reviews}}
		
			4
			1
			,
	year={2015}
		
	

}

@incollection{b24,
	
	
		,
	title={{SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of retailing}}
		
			64
			1
			
			,
	year={1988}
		
	

}

@incollection{b25,
	
	
		,
	title={{Mensuração da qualidade de serviço em academias de ginástica: das escalas padronizadas ao desenvolvimento de uma escala específica}}
		,
	author={{
			EPereira Filho
		} and {
			DFCampos
		} and {
			ML RDantas
		}}
		
		
	
	
		,
	journal={{HOLOS}}
		
			5
			
			,
	year={2013}
		
	

}

@incollection{b26,
	
	
		,
	title={{Impact of Sport Complex Services towards Costumer Behaviour in Terengganu}}
		,
	author={{
			ALRozita
		} and {
			HKhairulzaman
		} and {
			AANor Zana
		} and {
			NAHamid
		}}
		
		
		
	
	
		,
	journal={{Procedia -Social and Behavioral Sciences}}
		
			153
			
			,
	year={2014}
		
	

}

@incollection{b27,
	
	
		,
	title={{Costeffectiveness of lifestyle and structured exercise interventions in sedentary adults}}
		,
	author={{
			MASevick
		} and {
			ALDunn
		} and {
			MSMorrow
		} and {
			BHMarcus
		} and {
			GJChen
		} and {
			SNBlair
		}}
		
		
		
		
		
	
	
		,
	journal={{American journal of preventive medicine}}
		
			19
			1
			
			,
	year={2000}
		
	

}

@incollection{b28,
	
	
		,
	title={{Media roles in suicide prevention: a systematic review}}
		,
	author={{
			MSisask
		} and {
			AVärnik
		}}
		
	
	
		,
	journal={{International journal of environmental research and public health}}
		
			9
			1
			
			,
	year={2012}
		
	

}

@incollection{b29,
	
	
		,
	title={{Measuring Customer Satisfaction in the Context of Health clubs in Portugal}}
		,
	author={{
			NDTheodorakis
		} and {
			KAlexandris
		} and {
			PM MRodrigues
		} and {
			PJSarmento
		}}
		
		
		
	
	
		,
	journal={{International Sports Journal}}
		
			8
			1
			
			,
	year={2004}
		
	

}

@incollection{b30,
	
	
		,
	title={{Towards a methodology for developing evidenceinformed management knowledge by means of systematic review}}
		,
	author={{
			DTranfield
		} and {
			DDenyer
		} and {
			PSmart
		}}
		
		
	
	
		,
	journal={{British Journal of Management}}
		
			14
			3
			
			,
	year={2003}
		
	

}

@incollection{b31,
	
	
		,
	title={{A re-examination and extension of measuring perceived service quality in Physical Activity and Sports Centres (PSC): QSport-14 scale}}
		,
	author={{
			SMYildiz
		} and {
			AKara
		}}
		
	
	
		,
	journal={{International Journal of Sports Marketing and Sponsorship}}
		
			13
			3
			
			,
	year={2012}
		
	

}

@incollection{b32,
	
	
		,
	title={{Service Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention Among Fitness Center Members Aged 60 Years and Over}}
		,
	author={{
			HSYu
		} and {
			JJZhang
		} and {
			DHKim
		} and {
			KKChen
		} and {
			CHenderson
		} and {
			SDMin
		} and {
			HHuang
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Social Behavior and Personality: an international journal}}
		
			42
			5
			
			,
	year={2014}
		
	

}