@incollection{,
	
					
					
					AD87569B87F0FACCBAB628D79570BF72
				,
	author={{Tamadur MesferAl-shahwani} and {Mutah University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}19151325
}

@incollection{b0,
	
	
		,
	title={{Blockchain Ready Manufacturing Supply Chain Using Distributed Ledger}}
		,
	author={{
			SAAbeyratne
		} and {
			RPMonfared
		}}
		
	
	
		,
	journal={{International Journal of Research in Engineering}}
		
			5
			9
			
			,
	year={2016}
		
	

}

@incollection{b1,
	
	
		,
	title={{Budget hotels' online guest reviews regarding customer satisfaction}}
		,
	author={{
			AAhmad
		} and {
			AKhaled
		} and {
			ALMohammad
		} and {
			AA AJais
		} and {
			RIbrahim
		}}
		
		
		
		
	
	
		,
	journal={{The Journal of Social Sciences Research}}
		
			5
			2
			
			,
	year={2019}
		
	

}

@incollection{b2,
	
	
		,
	title={{Human Resource Management Practices as a Success Factor of Knowledge Management Implementation at Health Care Sector in Jordan}}
		,
	author={{
			SIAl-Hawary
		}}
	
	
		,
	journal={{International Journal of Business and Social Science}}
		
			6
			11/1
			
			,
	year={2015}
		
	

}

@incollection{b3,
	
	
		,
	title={{The Impact of TQM Practices on Service Quality in Cellular Communication Companies in Jordan}}
		,
	author={{
			SIAl-Hawary
		} and {
			AAAbu-Laimon
		}}
		
	
	
		,
	journal={{International Journal of Productivity and Quality Management}}
		
			11
			4
			
			,
	year={2013}
		
	

}

@incollection{b4,
	
	
		,
	title={{Impact of Electronic Service Quality on Customers Satisfaction of Islamic Banks in Jordan}}
		,
	author={{
			SIAl-Hawary
		} and {
			WAl-Smeran
		}}
		
	
	
		,
	journal={{International Journal of Academic Research in Accounting}}
		
			7
			1
			
			,
	year={2017}
		
	
	,
	note={Finance and Management Sciences}

}

@incollection{b5,
	
	
		,
	title={{Supply chain flexibility aspects and their impact on customers satisfaction of pharmaceutical industry in Jordan}}
		,
	author={{
			SIAl-Hawary
		} and {
			AMBatayneh
		} and {
			AAMohammad
		} and {
			AHAlsarahni
		}}
		
		
		
	
	
		,
	journal={{International Journal of Business Performance and Supply Chain Modelling}}
		
			9
			4
			
			,
	year={2017}
		
	

}

@incollection{b6,
	
	
		,
	title={{Basics of Supply Chain Management}}
		,
	author={{
			Al-Rifai
		}}
	
	
		,
	booktitle={{Mamdouh Abdel Aziz}}
				Egypt
		
			,
	publisher={Arab Business Administration Association}
			,
	year={2006}
			46
		
	

}

@incollection{b7,
	
	
		,
	title={{Measuring retail supply chain performance: Theoretical model using key performance indicators (KPIs)}}
		,
	author={{
			NAnand
		} and {
			NGrover
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			22
			1
			
			,
	year={2015}
		
	

}

@incollection{b8,
	
	
		,
	title={{A theory of quality management underlying the Deming management method}}
		,
	author={{
			JCAnderson
		} and {
			MRungtusanatham
		} and {
			RGSchroeder
		}}
		
		
	
	
		,
	journal={{Academy of Management Review}}
		
			19
			3
			
			,
	year={1994}
		
	

}

@incollection{b9,
	
	
		,
	title={{Improving supply chain performance through management capabilities}}
		,
	author={{
			AngappaGunasekaran
		} and {
			NachiappanSubramanian & Shams Rahman
		}}
		
	
	
		,
	journal={{Production Planning & Control}}
		
			28
			
			,
	year={2017}
		
	

}

@incollection{b10,
	
	
		,
	title={{Dynamic supply chain capabilities: How market sensing, supply chain agility and adaptability affect supply chain ambidexterity}}
		,
	author={{
			HAslam
		} and {
			CBlome
		} and {
			SRoscoe
		} and {
			TMAzhar
		}}
		
		
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			38
			12
			
			,
	year={2018}
		
	

}

@incollection{b11,
	
	
		,
	title={{The effect of supply chain capabilities on performance of food companies}}
		,
	author={{
			ANBagher
		}}
	
	
		,
	journal={{J Fin Mark}}
		
			2
			4
			
			,
	year={2018}
		
	

}

@incollection{b12,
	
	
		,
	title={{Exploring the role of TQM and supply chain practices for firm supply performance in the presence of information technology capabilities and supply chain technology adoption: A case of textile firms in Pakistan}}
		,
	author={{
			MBasheer
		} and {
			MSiam
		} and {
			AAwn
		} and {
			SHassan
		}}
		
		
		
	
	
		,
	journal={{Uncertain Supply Chain Management}}
		
			7
			2
			
			,
	year={2019}
		
	

}

@book{b13,
	
	
		,
	author={{
			DHBesterfield
		} and {
			CBesterfield-Michna
		} and {
			GHBesterfield
		} and {
			SMBesterfield
		}}
		
		
		
		,
	title={{Total Quality Management}}
				Singapore
		
			,
	publisher={Person Education, Ltd}
			,
	year={2005}
		
	
	,
	note={6th ed.}

}

@incollection{b14,
	
	
		,
	title={{Absorptive, innovative and adaptive capabilities and their impact on project and project portfolio performance}}
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	author={{
			TBiedenbach
		} and {
			RMüller
		}}
		
	
	
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			30
			5
			
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	author={{
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	year={1989}
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	publisher={Wiley}
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	address={New York, NY}
		
	

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	title={{Managing Supply Chain in the Context of SMEs: a collaborative and Customized Partnership with the suppliers as the key for success. Supply Chain Management}}
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	author={{
			VBordonaba
		} and {
			JCambra
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	journal={{An International Journal}}
		
			14
			5
			
			,
	year={2009}
		
	

}

@incollection{b17,
	
	
		,
	title={{Alternative Ways of Assessing Model Fit}}
		,
	author={{
			MWBrowne
		} and {
			RCudeck
		}}
		
	
	
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	year={1993}
		
	
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	note={Testing Structural Equation Models}

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@book{b18,
	
	
		,
	title={{Structural Equation Modeling with Amos}}
		,
	author={{
			BMByrne
		}}
		
			,
	year={2010}
			,
	address={Routledge, New York; London}
		
	

}

@incollection{b19,
	
	
		,
	title={{Understanding supply chain management: critical research and a theoretical framework}}
		,
	author={{
			IJChen
		} and {
			APaulraj
		}}
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			42
			1
			
			,
	year={2004}
		
	

}

@incollection{b20,
	
	
		,
	title={{Theorizing TQ: an Austrian and evolutionary economics interpretation}}
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	author={{
			TChiles
		} and {
			TChoi
		}}
		
	
	
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	journal={{Journal of Management Studies}}
		
			37
			2
			
			,
	year={2000}
		
	

}

@incollection{b21,
	
	
		,
	title={{Quality is free: The Art of Making Quality Certain}}
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	author={{
			PBCrosby
		}}
	
	
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	year={1979}
		
	

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@incollection{b22,
	
	
		,
	title={{Management theory and total quality: Improving research and practice through theory development}}
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	author={{
			HWDean
		} and {
			DEBowen
		}}
		
	
	
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			3
			
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	year={1994}
		
	

}

@incollection{b23,
	
	
		,
	title={{The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields}}
		,
	author={{
			PJDimaggio
		} and {
			WWPowell
		}}
		
	
	
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	year={1983}
		
	

}

@incollection{b24,
	
	
		,
	title={{A Conceptual Model of Supply Chain Flexibility}}
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	author={{
			KDuclos
		} and {
			JVokurka
		} and {
			RLummus
		}}
		
		
	
	
		,
	journal={{Industrial Management & Data Systems}}
		
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			6
			
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	year={2003}
		
	

}

@book{b25,
	
	
		,
	title={{Quality & Performance Excellence: Management, Organization, and Strategy (8th Ed}}
		,
	author={{
			JREvans
		}}
		
			,
	year={2017}
			,
	publisher={Cengage Learning}
			,
	address={Boston, USA}
		
	

}

@book{b26,
	
	
		,
	title={{Managing for quality and performance excellence}}
		,
	author={{
			JREvans
		} and {
			WMLindsay
		}}
		
		
			,
	year={2008}
			,
	publisher={Thomson Corporation}
			,
	address={Mason}
		
	
	,
	note={7th ed.}

}

@incollection{b27,
	
	
		,
	title={{Supply management practices and performance in the Canadian hospitality industry}}
		,
	author={{
			AFantazy
		} and {
			VKumar
		} and {
			UKumar
		}}
		
		
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			29
			4
			
			,
	year={2010}
		
	

}

@incollection{b28,
	
	
		,
	title={{An incentive scheme for true information providing in supply chains}}
		,
	author={{
			MFeldmann
		} and {
			SMüller
		}}
		
	
	
		,
	journal={{The International Journal of Management Science}}
		
			31
			2
			
			,
	year={2003}
		
	
	,
	note={OMEGA)}

}

@incollection{b29,
	
	
		,
	title={{Supply chain management and quality management integration: A conceptual model proposal}}
		,
	author={{
			ACFernandes
		} and {
			PSampaio
		} and {
			MSameiro
		} and {
			HQTruong
		}}
		
		
		
	
	
		,
	journal={{International Journal of quality & reliability management}}
		
			34
			1
			
			,
	year={2017}
		
	

}

@incollection{b30,
	
	
		,
	title={{Towards an understanding of supply chain quality management}}
		,
	author={{
			STFoster
		} and {
			Jr
		}}
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			26
			4
			
			,
	year={2008}
		
	

}

@incollection{b31,
	
	
		,
	title={{Evolution and implementation of quality management practices in the manufacturing sector in Eastern Europe after the endofcommunism}}
		,
	author={{
			SGeorgiev
		} and {
			SOhtaki
		}}
		
	
	
		,
	journal={{International Journal of Quality Reliability Management}}
		
			33
			
			,
	year={2016}
		
	

}

@incollection{b32,
	
	
		,
	title={{Understanding reliability and validity in qualitative research}}
		,
	author={{
			NGolafshani
		}}
	
	
		,
	journal={{The Qualitative Report}}
		
			8
			4
			
			,
	year={2003}
		
	

}

@incollection{b33,
	
	
		,
	title={{The influence of individual readiness for change dimensions on quality management implementation in Algerian manufacturing organisations}}
		,
	author={{
			MHaffar
		} and {
			WAl-Karaghouli
		} and {
			ZIrani
		} and {
			RDjebarni
		} and {
			GGbadamosi
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			207
			
			,
	year={2019}
		
	

}

@book{b34,
	
	
		,
	author={{
			MHutt
		} and {
			TSpen
		}}
		
		,
	title={{Business Marketing Management}}
				Orland
		
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	publisher={Harcourt Collage}
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	year={2001}
		
	

}

@incollection{b35,
	
	
		,
	title={{Moving beyond ERP: making the missing link}}
		,
	author={{
			CJones
		}}
	
	
		,
	journal={{Logistics Focus}}
		
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			7
			
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	year={1998}
		
	

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@book{b36,
	
	
		,
	title={{The Research Process}}
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	author={{
			MJoppe
		}}
		
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	year={2000. February 25. 1998}
		
	

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@incollection{b37,
	
	
		,
	title={{Relationship between quality management, innovation and competitiveness. Evidence from Greek companies}}
		,
	author={{
			DKafetzopoulos
		} and {
			KGotzamani
		} and {
			VGkana
		}}
		
		
	
	
		,
	journal={{Journal of Manufacturing Technology Management}}
		
			26
			8
			
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	year={2015}
		
	

}

@incollection{b38,
	
	
		,
	title={{Just in time, total quality management, and supply chain management: understanding their linkages and impact on business performance}}
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	author={{
			VRKannan
		} and {
			KCTan
		}}
		
	
	
		,
	journal={{Omega}}
		
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	year={2005}
		
	

}

@book{b39,
	
	
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	title={{Reliability and validity in qualitative research}}
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	publisher={Sage Publications}
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	address={Beverly Hills}
		
	

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	title={{Principles and Practice of Structural Equation Modeling}}
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	author={{
			RBKline
		}}
		
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	year={2011}
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	publisher={The Guilford Press}
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	address={New York}
		
	
	,
	note={3rd ed}

}

@incollection{b41,
	
	
		,
	title={{Supply Chain Management Components, Competitiveness and Organisational Performance: Causal Study of Manufacturing Firms}}
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	author={{
			GCKumar
		} and {
			TNambirajan
		}}
		
	
	
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	journal={{Asia-Pacific Journal of Management Research and Innovation}}
		
			
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	year={2013}
		
	

}

@incollection{b42,
	
	
		,
	title={{Building a supply chain relationship}}
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	author={{
			JLalonde
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	journal={{Supply Chain Management Review}}
		
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@incollection{b43,
	
	
		,
	title={{The Triple-A Supply Chain}}
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	author={{
			HLLee
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	journal={{Harvard Business Review}}
		
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			10
			
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	year={2004}
		
	

}

@incollection{b44,
	
	
		,
	title={{Accessing information sharing and information quality in supply chain management}}
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	author={{
			SLi
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			BLin
		}}
		
	
	
		,
	journal={{Decision Support Systems}}
		
			42
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	year={2006}
		
	

}

@incollection{b45,
	
	
		,
	title={{A structural approach to integrating total quality management and knowledge management with supply chain learning}}
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	author={{
			S.-PLoke
		} and {
			AGDowne
		} and {
			MSambasivan
		} and {
			KKhalid
		}}
		
		
		
	
	
		,
	journal={{Journal of Business Economics and Management}}
		
			13
			4
			
			,
	year={2012}
		
	

}

@incollection{b46,
	
	
		,
	title={{The Evolving Path of TQM: towards business excellence and stakeholder value}}
		,
	author={{
			CMele
		} and {
			MColurcio
		}}
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			23
			5
			
			,
	year={2006}
		
	

}

@incollection{b47,
	
	
		,
	title={{Defining Supply Chain Management}}
		,
	author={{
			TMentzer
		} and {
			WDewitt
		} and {
			SKeebler
		} and {
			MSoonhoong
		} and {
			WNix
		} and {
			DSmith
		} and {
			GZacharia
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Journal of Business Logistics}}
		
			22
			2
			
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	year={2001}
		
	

}

@incollection{b48,
	
	
		,
	title={{Supply chain strategies, capabilities, and performance}}
		,
	author={{
			EAMorash
		}}
	
	
		,
	journal={{Transportation Journal}}
		
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			1
			
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	year={2001}
		
	

}

@book{b49,
	
	
		,
	title={{Influence of Supply Chain Capabilities on Firm Performance of Manufacturing Entities in Kenya (Doctoral dissertation}}
		,
	author={{
			ENamusonge
		}}
		
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	year={2017}
		
		
			JKUAT-COHRED
		
	

}

@incollection{b50,
	
	
		,
	title={{Building Sustainable Organizational Capabilities through Supply Chain Innovation}}
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	author={{
			VMNarasalagi
		} and {
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		}}
		
	
	
		,
	journal={{European Journal of Logistics, Purchasing and Supply Chain Management}}
		
			3
			3
			
			,
	year={2015}
		
	

}

@incollection{b51,
	
	
		,
	title={{Quality management approaches and their impact on firms? financial performance -An Australian study}}
		,
	author={{
			PO'neill
		} and {
			ASohal
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			CWTeng
		}}
		
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			171
			
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	year={2016}
		
	

}

@incollection{b52,
	
	
		,
	title={{Consequences of high and low adaptive capability in UK companies}}
		,
	author={{
			MOktemgil
		} and {
			GGreenley
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@incollection{b53,
	
	
		,
	title={{The influence of total quality management toward organization performance}}
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	author={{
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		} and {
			SAzam
		} and {
			JTham
		}}
		
		
		
	
	
		,
	journal={{Management Science Letters}}
		
			9
			9
			
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	year={2019}
		
	

}

@incollection{b54,
	
	
		,
	title={{The impact of supply-chain management capabilities on business performance in Egyptian industrial sector}}
		,
	author={{
			ASabry
		}}
	
	
		,
	journal={{International Journal of Business and Management}}
		
			10
			6
			251
			,
	year={2015}
		
	

}

@incollection{b55,
	
	
		,
	title={{The effects of total quality management practices on performance and the reasons of and the barriers to TQM practices in Turkey}}
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	author={{
			ESadikoglu
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			HOlcay
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	journal={{Advances in Decision Sciences}}
		
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	year={2014}
		
	

}

@incollection{b56,
	
	
		,
	title={{Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms}}
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	author={{
			ESadikoglu
		} and {
			CZehir
		}}
		
	
	
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	journal={{International Journal of Production Economics}}
		
			127
			
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	year={2010}
		
	

}

@incollection{b57,
	
	
		,
	title={{The Relationship between IT and Supply Chain Performance: A Systematic Review and Future Research}}
		,
	author={{
			ESamadi
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			IKassou
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		,
	journal={{American Journal of Industrial and Business Management}}
		
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	year={2016}
		
	

}

@book{b58,
	
	
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	title={{A Beginner's Guide to Structural Equation Modeling}}
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	year={1996}
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	publisher={Lawrence Erlbaum Associates}
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@book{b59,
	
	
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	title={{The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence}}
		,
	author={{
			MShafiq
		} and {
			FLasrado
		} and {
			KHafeez
		}}
		
		
		
			,
	year={2019}
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}

@incollection{b60,
	
	
		,
	title={{Total quality management: A critical literature review using Pareto analysis}}
		,
	author={{
			BShweta
		} and {
			GRuchi
		} and {
			SMonika
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			67
			1
			
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	year={2018}
		
	

}

@incollection{b61,
	
	
		,
	title={{The impact of supply chain management practices in total quality management practices and flexible system practices context: an empirical study in oil and gas industry}}
		,
	author={{
			FSiddiqui
		} and {
			AHaleem
		} and {
			CSharma
		}}
		
		
	
	
		,
	journal={{Global Journal of Flexible Systems Management}}
		
			13
			1
			
			,
	year={2012}
		
	

}

@incollection{b62,
	
	
		,
	title={{An Integrative Framework for Supply Chain Collaboration}}
		,
	author={{
			MSimatupang
		} and {
			RSridharan
		}}
		
	
	
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	journal={{International Journal of Logistics Management}}
		
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	year={2005}
		
	

}

@incollection{b63,
	
	
		,
	title={{The influence of supply chain quality management practices on quality performance: an empirical investigation. Supply Chain Management}}
		,
	author={{
			ASoares
		} and {
			ESoltani
		} and {
			YYLiao
		}}
		
		
	
	
		,
	journal={{An International Journal}}
		
			22
			2
			
			,
	year={2017}
		
	

}

@incollection{b64,
	
	
		,
	title={{A study of total quality management and supply chain management practices}}
		,
	author={{
			FTalib
		} and {
			ZRahman
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			MNQureshi
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			60
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			,
	year={2011}
		
	

}

@incollection{b65,
	
	
		,
	title={{A study of total quality management and supply chain management practices}}
		,
	author={{
			FTalib
		} and {
			ZRahman
		} and {
			MNQureshi
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			60
			3
			
			,
	year={2011}
		
	

}

@incollection{b66,
	
	
		,
	title={{Supply Chain Management: A Strategic Perspective}}
		,
	author={{
			CTan
		} and {
			BLyman
		} and {
			DWisner
		}}
		
		
	
	
		,
	journal={{International Journal of Operations and Production Management}}
		
			22
			6
			
			,
	year={2002}
		
	

}

@incollection{b67,
	
	
		,
	title={{Dynamic capabilities: Routines versus entrepreneurial action}}
		,
	author={{
			DJTeece
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		,
	journal={{Journal of management studies}}
		
			49
			8
			
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	year={2012}
		
	

}

@incollection{b68,
	
	
		,
	title={{The Role of Supply Chain Management Integration in Quality Management System for Hospitals}}
		,
	author={{
			OTutuncu
		} and {
			DKucukusta
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		,
	journal={{International Journal of Management Perspectives}}
		
			1
			1
			
			,
	year={2008}
		
	

}

@incollection{b69,
	
	
		,
	title={{The guidelines of improvement: Relations among organizational culture, TQM and performance}}
		,
	author={{
			CValmohammadi
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			SRoshanzamir
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		,
	journal={{International Journal of Production Economics}}
		
			164
			
			,
	year={2015}
		
	

}

@incollection{b70,
	
	
		,
	title={{Supply chain management, supply performance and total quality management: An organizational characteristic analysis}}
		,
	author={{
			AVanichchinchai
		}}
	
	
		,
	journal={{International Journal of Organizational Analysis}}
		
			22
			2
			
			,
	year={2014}
		
	

}

@incollection{b71,
	
	
		,
	title={{A categorization of quality management and supply chain management frameworks}}
		,
	author={{
			AVanichchinchai
		}}
	
	
		,
	journal={{Cogent Business & Management}}
		
			6
			1
			
			,
	year={2019}
		
	

}

@incollection{b72,
	
	
		,
	title={{Total quality management and supply chain management: similarities and differences}}
		,
	author={{
			AVanichchinchai
		} and {
			BIgel
		}}
		
	
	
		,
	journal={{The TQM Magazine}}
		
			21
			3
			
			,
	year={2009}
		
	

}

@incollection{b73,
	
	
		,
	title={{The impact of total quality management on supply chain management and firm's supply performance}}
		,
	author={{
			AVanichchinchai
		} and {
			BIgel
		}}
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			49
			11
			
			,
	year={2011}
		
	

}

@incollection{b74,
	
	
		,
	title={{The Impact of Information Technology on supply chain capabilities and firm performance: a resourcebased view}}
		,
	author={{
			FWu
		} and {
			SYeniyurt
		} and {
			DKim
		} and {
			TCavusgil
		}}
		
		
		
	
	
		,
	journal={{Industrial Marketing Management}}
		
			35
			
			,
	year={2006}
		
	

}

@incollection{b75,
	
	
		,
	title={{Achieving competitive advantage through supply chain agility under uncertainty: a novel multicriteria decision-making structure}}
		,
	author={{
			K.-JWu
		} and {
			M.-LTseng
		} and {
			ASChiu
		} and {
			MKLim
		}}
		
		
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			190
			
			,
	year={2017}
		
	

}

@incollection{b76,
	
	
		,
	title={{A few measures for ensuring supply chain quality}}
		,
	author={{
			LZhang
		} and {
			SWang
		} and {
			FLi
		} and {
			HWang
		} and {
			LWang
		} and {
			WTan
		}}
		
		
		
		
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			49
			1
			
			,
	year={2011}
		
	

}