@incollection{,
	
					
					
					74F724E44B2DDAC7F69909C23AD6137F
				,
	author={{ShaguntalaDurairatnam} and {Siong-ChoyChong} and {MazukiJusoh} and {University of Sri Jayewardenepura}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}194110
}

@incollection{b0,
	
	
		,
	title={{Hard quality management and performance: The moderating role of soft quality management}}
		,
	author={{
			MM BAbdullah
		} and {
			JJTarí
		}}
		
	
	
		,
	journal={{International Journal for Quality Research}}
		
			11
			3
			
			,
	year={2018}
		
	

}

@incollection{b1,
	
	
		,
	title={{The relationship between soft TQM and organisational citizenship behaviour: A case of Islamic banks in Indonesia}}
		,
	author={{
			WRAdawiyah
		}}
	
	
		,
	journal={{International Review of Social Sciences and Humanities}}
		
			2
			29
			
			,
	year={2012}
		
	

}

@book{b2,
	
	
		,
	title={{Total quality management: A literature review and an agenda for future research}}
		,
	author={{
			SLAhire
		} and {
			RLanderos
		} and {
			DYGolhar
		}}
		
		
		
			,
	year={1995}
			,
	publisher={Production and Operations Management}
			4
			
		
	

}

@incollection{b3,
	
	
		,
	title={{Meta-analysis of the TQM impact on business performance amongst regions and countries}}
		,
	author={{
			MFAhmad
		} and {
			NZakuan
		} and {
			JAhmad
		} and {
			JTakala
		}}
		
		
		
	
	
		,
	journal={{International Journal of Industrial and Systems Engineering}}
		
			20
			2
			
			,
	year={2015}
		
	

}

@incollection{b4,
	
	
		,
	title={{A multi-level examination of quality-focused human resource practices and firm performance: Evidence from the US healthcare industry}}
		,
	author={{
			MAkdere
		}}
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			20
			9
			
			,
	year={2009}
		
	

}

@incollection{b5,
	
	
		,
	title={{Does the soft aspects of TQM influence job satisfaction and commitment? An empirical analysis}}
		,
	author={{
			TArunachalam
		} and {
			YPalanichamy
		}}
		
	
	
		,
	journal={{The TQM Journal}}
		
			29
			2
			
			,
	year={2017}
		
	

}

@incollection{b6,
	
	
		,
	title={{Investigating the relationship between TQM practices and firm's performance: A conceptual framework for Indian organisations}}
		,
	author={{
			APAnil
		} and {
			KPSatish
		}}
		
	
	
		,
	journal={{Procedia Technology}}
		
			24
			
			,
	year={2016}
		
	

}

@incollection{b7,
	
	
		,
	title={{ISO 9000 practices and financial performance: A technology coherence perspective}}
		,
	author={{
			MJBenner
		} and {
			FMVeloso
		}}
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			26
			
			,
	year={2008}
		
	

}

@book{b8,
	
	
		,
	title={{Justice in the Workplace: From Theory to Practice}}
		,
	author={{
			ZSBryne
		} and {
			RCropanzano
		}}
		
		
			,
	year={2001}
			,
	publisher={Psychology Press}
			,
	address={USA}
		
	

}

@incollection{b9,
	
	
		,
	title={{Predicting employees' job satisfaction with peoplerelated TQM practices: Case in apparel manufacturing industry}}
		,
	author={{
			H JChathurika
		} and {
			ME WDileepa
		}}
		
	
	
		,
	journal={{Journal of Business Studies}}
		
			3
			2
			
			,
	year={2016}
		
	

}

@incollection{b10,
	
	
		,
	title={{Delegation and employee work outcomes: An examination of cultural context of mediating processes in China}}
		,
	author={{
			ZXChen
		} and {
			SAryee
		}}
		
		10.5465/AMJ.2007.24162389
	
	
		,
	journal={{Academy of Management Journal}}
		
			50
			
			,
	year={2007}
		
	

}

@incollection{b11,
	
	
		,
	title={{Employees' attitudes toward organizational change: A literature review}}
		,
	author={{
			MChoi
		}}
	
	
		,
	journal={{Human Resources Management}}
		
			50
			4
			
			,
	year={2011}
		
	

}

@incollection{b12,
	
	
		,
	title={{Justice at the millennium: Ameta-analytic review of 25 years of organizational justice research}}
		,
	author={{
			JAColquitt
		} and {
			DEConlon
		} and {
			MJWesson
		} and {
			CO L HPorter
		} and {
			KYNg
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			86
			
			,
	year={2001}
		
	

}

@incollection{b13,
	
	
		,
	title={{Job satisfaction as mediator: An assessment of job satisfaction's position within the nomological network}}
		,
	author={{
			MCrede
		} and {
			SOleksandr
		} and {
			OSChernyshenko
		} and {
			SStark
		} and {
			SReeshad
		} and {
			RSDalal
		} and {
			MBashshur
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Journal of Occupational and Organisational Psychology}}
		
			80
			
			,
	year={2007}
		
	

}

@book{b14,
	
	
		,
	title={{The management of organisational justice}}
		,
	author={{
			RCropanzano
		} and {
			DEBowen
		} and {
			SWGilliland
		}}
		
		
		
			,
	year={2007}
			,
	publisher={Academy of Management Perspectives}
			21
			
		
	

}

@incollection{b15,
	
	
		,
	title={{Total quality management implementation and competitive advantage: The role of structural control and exploration}}
		,
	author={{
			TJDouglas
		} and {
			WQJudge
		}}
		
	
	
		,
	journal={{Academy of Management Journal}}
		
			44
			1
			
			,
	year={2001}
		
	

}

@incollection{b16,
	
	
		,
	title={{Examining top management commitment to TQM diffusion using institutional and upper echelon theories}}
		,
	author={{
			RDubey
		} and {
			AGunasekaran
		} and {
			SJChilde
		} and {
			TPapadopoulos
		} and {
			BTHazen
		} and {
			DRoubaud
		}}
		
		
		
		
		
	
	
		,
	journal={{International Journal of Production Research}}
		
			56
			8
			
			,
	year={2017}
		
	

}

@incollection{b17,
	
	
		,
	title={{The impact of quality management practices on performance and competitive advantage}}
		,
	author={{
			BBFlynn
		} and {
			RGSchroeder
		} and {
			SSakakibara
		}}
		
		
	
	
		,
	journal={{Decision Sciences}}
		
			26
			5
			
			,
	year={1995}
		
	

}

@incollection{b18,
	
	
		,
	title={{The relationship between organisational culture and quality techniques, and its impact on operational performance}}
		,
	author={{
			LD NGambi
		} and {
			HBoer
		} and {
			MCGerolamo
		} and {
			FJørgensen
		} and {
			LC RCarpinetti
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Operations and Production Management}}
		
			35
			10
			
			,
	year={2015}
		
	

}

@incollection{b19,
	
	
		,
	title={{Using social exchange theory}}
		,
	author={{
			JGould-Williams
		} and {
			FDavies
		}}
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			18
			9
			
			,
	year={2005}
		
	

}

@incollection{b20,
	
	
		,
	title={{TQM's impact on employee attitude}}
		,
	author={{
			TGuimaraes
		}}
	
	
		,
	journal={{TQM Magazine}}
		
			8
			1
			
			,
	year={1996}
		
	

}

@incollection{b21,
	
	
		,
	title={{Performance evaluation of TQM attainment in Indian manufacturing sector}}
		,
	author={{
			VGupta
		} and {
			DGarg
		} and {
			RKumar
		}}
		
		
		org/10.1504/IJSOM.2018.089252
	
	
		,
	journal={{International Journal of Services and Operations Management}}
		
			34
			4
			,
	year={2018}
		
	

}

@incollection{b22,
	
	
		,
	title={{Total quality management: Empirical, conceptual and practical issues}}
		,
	author={{
			JHackman
		} and {
			RWageman
		}}
		
	
	
		,
	journal={{Administrative Science Quarterly}}
		
			40
			
			,
	year={1995}
		
	

}

@incollection{b23,
	
	
		,
	title={{Contingency relationships of firm size, TQM duration, unionisation, and industry context on TQM implementation -A focus on total effects}}
		,
	author={{
			JJayaram
		} and {
			SLAhire
		} and {
			PDreyfus
		}}
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			28
			
			,
	year={2010}
		
	

}

@incollection{b24,
	
	
		,
	title={{TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty}}
		,
	author={{
			MJun
		} and {
			SCai
		} and {
			HShin
		}}
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			24
			
			,
	year={2006}
		
	

}

@incollection{b25,
	
	
		,
	title={{Total Quality Management practices and work-related outcomes}}
		,
	author={{
			MKhan
		} and {
			SMalik
		} and {
			SJanjua
		}}
		
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			36
			6
			
			,
	year={2019}
		
	

}

@incollection{b26,
	
	
		,
	title={{The unique and complementary effects of manufacturing technologies and lean practices on manufacturing operational performance}}
		,
	author={{
			TKhanchanapong
		} and {
			DDaniel Prajogo
		} and {
			ASSohal
		} and {
			BKCooper
		} and {
			AC LYeung
		} and {
			TC ECheng
		}}
		
		
		
		
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			153
			
			,
	year={2014}
		
	

}

@book{b27,
	
	
		,
	title={{The effects of total quality management practices on employees' work-related attitudes. The TQM Magazine}}
		,
	author={{
			NKaria
		} and {
			AHAsaari
		}}
		
		
			,
	year={2006}
			18
			
		
	

}

@incollection{b28,
	
	
		,
	title={{An evaluation of the synergic implementation of TQM and TPM paradigms on business performance}}
		,
	author={{
			MKaur
		} and {
			KSingh
		} and {
			SIAhuja
		}}
		
		
		10.1108/1741
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			62
			1
			
			,
	year={2013}
		
	

}

@incollection{b29,
	
	
		,
	title={{The relationship between total quality management practices and their effects on firm performance}}
		,
	author={{
			HKaynak
		}}
	
	
		,
	journal={{Journal of Operations Management}}
		
			21
			
			,
	year={2003}
		
	

}

@incollection{b30,
	
	
		,
	title={{Total quality management as a cultural phenomenon}}
		,
	author={{
			JKujala
		} and {
			PLillrank
		}}
		
	
	
		,
	journal={{Quality Management Journal}}
		
			11
			4
			
			,
	year={2004}
		
	

}

@book{b31,
	
	
		,
	title={{Total quality management and employee involvement: Are they compatible?}}
		,
	author={{
			ELawler
		}}
		
			,
	year={1994}
			,
	publisher={Academy of Management Executive}
			8
			
		
	

}

@incollection{b32,
	
	
		,
	title={{Relationship of job characteristics to job involvement, satisfaction and intrinsic motivation}}
		,
	author={{
			EELawler
		} and {
			DTHall
		}}
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			54
			4
			
			,
	year={1970}
		
	

}

@incollection{b33,
	
	
		,
	title={{The effect of organisational culture in implementing and sustaining lean practices}}
		,
	author={{
			KELeonard
		}}
	
	
		,
	journal={{Journal of Manufacturing Technology Management}}
		
			16
			5
			
			,
	year={2015}
		
	

}

@incollection{b34,
	
	
		,
	title={{Exploring soft versus hard factors for TQM implementation in small and medium sized enterprises}}
		,
	author={{
			WGLewis
		} and {
			KFPun
		} and {
			TR MLalla
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			55
			7
			
			,
	year={2006}
		
	

}

@incollection{b35,
	
	
		,
	title={{Attaining flexible stability by integrating total quality management and socio-technical systems theory}}
		,
	author={{
			CCManz
		} and {
			GLStewart
		}}
		
	
	
		,
	journal={{Organisation Science}}
		
			8
			1
			
			,
	year={1997}
		
	

}

@incollection{b36,
	
	
		,
	title={{TQM and organizational performance using the balanced scorecard approach}}
		,
	author={{
			GMehralian
		} and {
			JNazari
		} and {
			GNooriparto
		} and {
			HRasekh
		}}
		
		
		
		1108/ IJPPM-08-2015-0114
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			66
			1
			
			,
	year={2017}
		
	

}

@incollection{b37,
	
	
		,
	title={{Job satisfaction and quality management: An empirical analysis}}
		,
	author={{
			LMMenezes
		} and {
			De
		}}
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			32
			3
			
			,
	year={2012}
		
	

}

@incollection{b38,
	
	
		,
	title={{A threecomponent conceptualisation of commitment}}
		,
	author={{
			JPMeyer
		} and {
			NJAllen
		}}
		
	
	
		,
	journal={{Human Resource Management Review}}
		
			1
			
			,
	year={1991}
		
	

}

@incollection{b39,
	
	
		,
	title={{The Relationship between Organizational Justice and Quality Performance among Healthcare Workers: A Pilot Study}}
		,
	author={{
			SIMohamed
		}}
		1155/2014/757425
	
	
		,
	journal={{Scientific World Journal}}
		
			,
	year={2014. 2014}
		
	

}

@incollection{b40,
	
	
		,
	title={{Quality management, environmental management and firm performance: A review of empirical studies and issues of integration}}
		,
	author={{
			JFMolina-Azorin
		} and {
			JJTari
		} and {
			EClaver-Cortes
		} and {
			MDLopez-Gamero
		}}
		
		
		
	
	
		,
	journal={{International Journal of Management Reviews}}
		
			11
			2
			
			,
	year={2009}
		
	

}

@incollection{b41,
	
	
		,
	title={{Factors affecting the relationship between total quality management and organisational performance}}
		,
	author={{
			JLMontes
		} and {
			AVJover
		} and {
			LM MFernandez
		}}
		
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			20
			2
			
			,
	year={2003}
		
	

}

@incollection{b42,
	
	
		,
	title={{The measurement of TQM principles and work-related outcomes}}
		,
	author={{
			PCMorrow
		}}
	
	
		,
	journal={{Journal of Organisational Behaviour}}
		
			18
			
			,
	year={1997}
		
	

}

@incollection{b43,
	
	
		,
	title={{Essentials of total quality management: A meta-analysis}}
		,
	author={{
			MSMosadeghrad
		}}
	
	
		,
	journal={{International Journal of Health Care Quality Assurance}}
		
			27
			6
			
			,
	year={2014}
		
	

}

@incollection{b44,
	
	
		,
	title={{A study of relationship between managers' leadership style and employees' job satisfaction}}
		,
	author={{
			MAMosaddegh Rad
		} and {
			HMYarmohammadian
		}}
		
		10.1108/13660750610665008
	
	
		,
	journal={{Leadership in Health Services}}
		
			19
			2
			
			,
	year={2006}
		
	

}

@incollection{b45,
	
	
		,
	title={{Meta-analysis of the relationship between quality management practices and firm performance -Implications for quality management theory development}}
		,
	author={{
			ANair
		}}
	
	
		,
	journal={{Journal of Operations Management}}
		
			24
			
			,
	year={2006}
		
	

}

@book{b46,
	
	
		,
	title={{Does soft TQM predict employees' attitudes? The TQM Magazine}}
		,
	author={{
			KBOoi
		} and {
			VArumugam
		} and {
			TSeng Hwa
		}}
		
		
		
			,
	year={2005}
			17
			
		
	

}

@incollection{b47,
	
	
		,
	title={{Does TQM influence employees' job satisfaction? An empirical case analysis}}
		,
	author={{
			KBOoi
		} and {
			NBakar
		} and {
			VArumugam
		} and {
			LVellapan
		} and {
			AK WLoke
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			24
			1
			
			,
	year={2007}
		
	

}

@incollection{b48,
	
	
		,
	title={{TQM practices and affective commitment: A case of Malaysian semiconductor packaging organisations}}
		,
	author={{
			KBOoi
		} and {
			MSSafa
		} and {
			VArumugam
		}}
		
		
	
	
		,
	journal={{International Journal of Management and Entrepreneurship}}
		
			2
			1
			
			,
	year={2006}
		
	

}

@incollection{b49,
	
	
		,
	title={{Impact of human resource development (HRD) practices on pharmaceutical industry's performance}}
		,
	author={{
			FOtoo
		} and {
			EOtoo
		} and {
			GAbledu
		} and {
			ABhardwaj
		}}
		
		
		
		1108/ EJTD-09-2018-0096
	
	
		,
	journal={{European Journal of Training and Development}}
		
			43
			1/2
			
			,
	year={2019}
		
	

}

@incollection{b50,
	
	
		,
	title={{The impact of quality management practices on performance: An empirical study}}
		,
	author={{
			VPPatyal
		} and {
			MKoilakuntla
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			24
			2
			
			,
	year={2017}
		
	

}

@book{b51,
	
	
		,
	title={{The learning organization}}
		,
	author={{
			SPool
		}}
		
			,
	year={2000}
		
	

}

@incollection{b52,
	
	
		,
	title={{Quality management benefits through the "soft" and "hard" aspect of TQM in food companies}}
		,
	author={{
			EPsomas
		} and {
			FVouzas
		} and {
			DKefetzopoulas
		}}
		
		
	
	
		,
	journal={{The TQM Journal}}
		
			26
			5
			
			,
	year={2014}
		
	

}

@incollection{b53,
	
	
		,
	title={{Soft TQM, hard TQM, and organisational performance relationships: An empirical investigation}}
		,
	author={{
			SRahman
		} and {
			PBullock
		}}
		
	
	
		,
	journal={{Omega}}
		
			33
			1
			
			,
	year={2005}
		
	

}

@incollection{b54,
	
	
		,
	title={{The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turke}}
		,
	author={{
			ESadikoglu
		} and {
			HOlcay
		}}
		
		10.1155/2014/537605
	
	
		,
	journal={{Advances in Decision Sciences}}
		
			
			,
	year={2014. 2014}
		
	

}

@incollection{b55,
	
	
		,
	title={{Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms}}
		,
	author={{
			ESadikoglu
		} and {
			CZehir
		}}
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			127
			
			,
	year={2010}
		
	

}

@book{b56,
	
	
		,
	title={{The effect of TQM on organisational performance: Empirical evidence from the textile sector of a developing country using SEM. Total Quality Management & Business Excellence}}
		,
	author={{
			MShafiq
		} and {
			FLasrado
		} and {
			KHafeez
		}}
		
		
		:10.1080/14783363.2017.1283211
		
			,
	year={2017}
			30
		
	

}

@incollection{b57,
	
	
		,
	title={{Distinguishing control from learning in total quality management: A contingency perspective}}
		,
	author={{
			SSitkin
		} and {
			KSutcliffe
		} and {
			RSchroeder
		}}
		
		
	
	
		,
	journal={{Academy of Management Review}}
		
			19
			3
			
			,
	year={1994}
		
	

}

@incollection{b58,
	
	
		,
	title={{Quality management re-visited: A reflective review and agenda for future research}}
		,
	author={{
			RSousa
		} and {
			CAVoss
		}}
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			20
			
			,
	year={2002}
		
	

}

@incollection{b59,
	
	
		,
	title={{Job satisfaction as a mediator of the relationship between service quality and organisational commitment in higher education. An empirical study of faculty and administration staff}}
		,
	author={{
			PTrivellas
		} and {
			ISantouridis
		}}
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			27
			1-2
			
			,
	year={2016}
		
	

}

@incollection{b60,
	
	
		,
	title={{The guidelines of improvement: Relations among organisational culture, TQM and performance}}
		,
	author={{
			CValmohammadi
		} and {
			S&roshanzamir
		}}
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			164
			
			,
	year={2015}
		
	

}

@incollection{b61,
	
	
		,
	title={{Performance measurement systems, TQM and multi-level firm performance: A personorganisation fit perspective}}
		,
	author={{
			JWei
		} and {
			YWChang
		} and {
			XZhang
		} and {
			HWu
		} and {
			YTang
		}}
		
		
		
		
		doi: 10.1080/ 14783363.2017.1384311
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			,
	year={2017}
		
	

}

@incollection{b62,
	
	
		,
	title={{Influence of total quality management on human resource practices: An explanatory study}}
		,
	author={{
			VWickramasinghe
		}}
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			29
			8
			
			,
	year={2012}
		
	

}

@book{b63,
	
	
		,
	title={{An empirical model for managing quality in the electronics industry}}
		,
	author={{
			AD LYeung
		} and {
			TC ECheng
		} and {
			KHLai
		}}
		
		
		
			,
	year={2005}
			,
	publisher={Production and Operations Management}
			14
			
		
	

}

@incollection{b64,
	
	
		,
	title={{The synergistic impact of ISO 9000 and TQM on operational performance and competitiveness}}
		,
	author={{
			MAYoussef
		} and {
			EMYoussef
		}}
		
		10.1108/IJQRM-02-2016-0024
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			35
			3
			
			,
	year={2018}
		
	

}

@incollection{b65,
	
	
		,
	title={{The relationship between people-related total quality management (TQM) practices, job satisfaction and turnover intention: A literature review and proposed conceptual model}}
		,
	author={{
			JWYue
		} and {
			KOoi
		} and {
			CCKeong
		}}
		
		
	
	
		,
	journal={{African Journal of Business Management}}
		
			5
			15
			
			,
	year={2011}
		
	

}

@incollection{b66,
	
	
		,
	title={{The impact of organisational context on hard and soft quality management and innovation performance}}
		,
	author={{
			JZeng
		} and {
			WZhang
		} and {
			YMatsui
		} and {
			XZhao
		}}
		
		
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			185
			
			,
	year={2017}
		
	

}

@incollection{b67,
	
	
		,
	title={{Quality management and organisational context in selected service industries of China}}
		,
	author={{
			XZhao
		} and {
			AC LYeung
		} and {
			TSLee
		}}
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			22
			6
			
			,
	year={2004}
		
	

}

@incollection{b68,
	
	
		,
	title={{The evolving theory of quality management: The role of Six Sigma}}
		,
	author={{
			XZu
		} and {
			DLawrence
		} and {
			LDFredendall
		} and {
			TJDouglas
		}}
		
		
		
	
	
		,
	journal={{Journal of Operations Management}}
		
			26
			
			,
	year={2008}
		
	

}

@incollection{b69,
	
	
		,
	title={{Infrastructure and core quality management practices: How do they affect quality?}}
		,
	author={{
			XZu
		}}
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			26
			2
			
			,
	year={2009}
		
	

}