@incollection{,
	
					
					
					F46B27C5594D02E761FF36AD6A361E21
				,
	author={{OhudAlmutairi} and {AbdullahAlmuttiri}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1942944
}

@incollection{b0,
	
	
		,
	title={{Hedonic shopping motivations}}
		,
	author={{
			MJArnold
		} and {
			KEReynolds
		}}
		
	
	
		,
	journal={{Journal of retailing}}
		
			79
			2
			
			,
	year={2003}
		
	

}

@incollection{b1,
	
	
		,
	title={{Customer-sales associate retail relationships}}
		,
	author={{
			SEBeatty
		}}
	
	
		,
	journal={{Journal of retailing}}
		
			72
			3
			
			,
	year={1996}
		
	

}

@incollection{b2,
	
	
		,
	title={{Hedonic and utilitarian shopping goals: the online experience}}
		,
	author={{
			EBridges
		} and {
			RFlorsheim
		}}
		
	
	
		,
	journal={{Journal of Business Research}}
		
			61
			4
			
			,
	year={2008}
		
	

}

@incollection{b3,
	
	
		,
	title={{Hedonic and utilitarian motivations for online retail shopping behavior}}
		,
	author={{
			TLChilders
		}}
	
	
		,
	journal={{Journal of retailing}}
		
			77
			4
			
			,
	year={2002}
		
	

}

@incollection{b4,
	
	
		,
	title={{Retail patronage behavior and shopper typologies: a replication and extension using a multi-format, multi-method approach}}
		,
	author={{
			JGanesh
		} and {
			KEReynolds
		} and {
			MGLuckett
		}}
		
		
	
	
		,
	journal={{Journal of the Academy of Marketing Science}}
		
			35
			3
			
			,
	year={2007}
		
	

}

@incollection{b5,
	
	
		,
	title={{Using AI techniques to support advanced interaction capabilities in a virtual assistant for e-commerce}}
		,
	author={{
			AMGarc?á-Serrano
		} and {
			PMart??ez
		} and {
			JZHernández
		}}
		
		
	
	
		,
	journal={{Expert Systems With Applications}}
		
			26
			3
			
			,
	year={2004}
		
	

}

@incollection{b6,
	
	
		,
	title={{The influence of avatars on online consumer shopping behavior}}
		,
	author={{
			MHolzwarth
		} and {
			CJaniszewski
		} and {
			MMNeumann
		}}
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			
			,
	year={2006}
		
	

}

@incollection{b7,
	
	
		,
	title={{Avatars as salespeople: Communication style, trust, and intentions}}
		,
	author={{
			KKeeling
		} and {
			PMcgoldrick
		} and {
			SBeatty
		}}
		
		
	
	
		,
	journal={{Journal of Business Research}}
		
			63
			8
			
			,
	year={2010}
		
	

}

@incollection{b8,
	
	
		,
	title={{Virtual Onscreen Assistants: A Viable Strategy to Support Online Customer Relationship Building?}}
		,
	author={{
			KKeeling
		} and {
			PMcgoldrick
		} and {
			SBeatty
		}}
		
		
	
	
		,
	booktitle={{Advances in Consumer Research}}
				
			,
	year={2007}
			34
			138
		
	

}

@incollection{b9,
	
	
		,
	title={{Design and implementation of COSIMA-a smart and speaking e-sales assistant}}
		,
	author={{
			WKießling
		}}
	
	
		,
	booktitle={{Advanced Issues of E-Commerce and Web-Based Information Systems, WECWIS 2001, Third International Workshop on}}
				
			,
	year={2001}
			
		
	

}

@incollection{b10,
	
	
		,
	title={{Salesperson roles: are online retailers meeting customer expectations?}}
		,
	author={{
			MKim
		} and {
			LStoel
		}}
		
	
	
		,
	journal={{International Journal of Retail & Distribution Management}}
		
			33
			4
			
			,
	year={2005}
		
	

}

@incollection{b11,
	
	
		,
	title={{The influence of Internet shopping mall characteristics and user traits on purchase intent}}
		,
	author={{
			Y.-MKim
		} and {
			K.-YShim
		}}
		
	
	
		,
	journal={{Irish Marketing Review}}
		
			15
			
			,
	year={2002}
		
	

}

@incollection{b12,
	
	
		,
	title={{Implementing an online help desk system based on conversational agent}}
		,
	author={{
			AKongthon
		}}
	
	
		,
	booktitle={{Proceedings of the International Conference on Management of Emergent Digital Eco Systems}}
				the International Conference on Management of Emergent Digital Eco Systems
		
			,
	year={2009}
			69
		
	

}

@incollection{b13,
	
	
		,
	title={{Customer perceptions of e-service quality in online shopping}}
		,
	author={{
			G.-GLee
		} and {
			H.-FLin
		}}
		
	
	
		,
	journal={{International Journal of Retail & Distribution Management}}
		
			33
			2
			
			,
	year={2005}
		
	

}

@incollection{b14,
	
	
		,
	title={{Internet-based ebanking and consumer attitudes: an empirical study}}
		,
	author={{
			ZLiao
		} and {
			MTCheung
		}}
		
	
	
		,
	journal={{Information & Management}}
		
			39
			4
			
			,
	year={2002}
		
	

}

@incollection{b15,
	
	
		,
	title={{An Architecture of Intelligent Virtual Avatars for E-Business}}
		,
	author={{
			ZLiu
		}}
	
	
		,
	booktitle={{Innovative Computing Information and Control, 2008. ICICIC'08. 3rd International Conference on}}
				
			,
	year={2008}
			214
		
	

}

@book{b16,
	
	
		,
	title={{Webqual (tm): a web site quality instrument}}
		,
	author={{
			ETLoiacono
		}}
		
			,
	year={2000}
		
		
			University of Georgia
		
	

}

@incollection{b17,
	
	
		,
	title={{Tutorial on agentbased modelling and simulation}}
		,
	author={{
			CMMacal
		} and {
			MJNorth
		}}
		
	
	
		,
	journal={{Journal of Simulation}}
		
			4
			3
			
			,
	year={2010}
		
	

}

@incollection{b18,
	
	
		,
	title={{A typology of roles for avatars in online retailing}}
		,
	author={{
			PJMcgoldrick
		} and {
			KAKeeling
		} and {
			SFBeatty
		}}
		
		
	
	
		,
	journal={{Journal of Marketing Management}}
		
			24
			
			,
	year={2008}
		
	

}

@incollection{b19,
	
	
		,
	title={{Case study-Embodied virtual agents: An analysis on reasons for failure}}
		,
	author={{
			MSBen Mimoun
		} and {
			IPoncin
		} and {
			MGarnier
		}}
		
		
	
	
		,
	journal={{Journal of Retailing and Consumer Services}}
		
			,
	year={2012}
		
	

}

@incollection{b20,
	
	
		,
	title={{What drives consumers to shop online? A literature review}}
		,
	author={{
			TPMonsuwé
		} and {
			BG CDellaert
		} and {
			KDe Ruyter
		}}
		
		
	
	
		,
	journal={{International Journal of Service Industry Management}}
		
			15
			1
			
			,
	year={2004}
		
	

}

@incollection{b21,
	
	
		,
	title={{Design and Implementation of a Virtual Salesclerk}}
		,
	author={{
			CMumme
		} and {
			NPinkwart
		} and {
			FLoll
		}}
		
		
	
	
		,
	booktitle={{Intelligent Virtual Agents}}
				
			,
	year={2009}
			
		
	

}

@incollection{b22,
	
	
		,
	title={{Do online shopping styles affect preferred site attributes? An empirical investigation and retailing implications}}
		,
	author={{
			PPapatla
		}}
	
	
		,
	journal={{Journal of Retailing and Consumer Services}}
		
			18
			4
			
			,
	year={2011}
		
	

}

@incollection{b23,
	
	
		,
	title={{ES-QUAL a multiple-item scale for assessing electronic service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			AMalhotra
		}}
		
		
	
	
		,
	journal={{Journal of service research}}
		
			7
			3
			
			,
	year={2005}
		
	

}

@incollection{b24,
	
	
		,
	title={{The potential impact of artificial shopping agents in e-commerce markets}}
		,
	author={{
			WHRedmond
		}}
	
	
		,
	journal={{Journal of Interactive Marketing}}
		
			16
			1
			
			,
	year={2002}
		
	

}

@incollection{b25,
	
	
		,
	title={{Customer benefits and company consequences of customersalesperson relationships in retailing}}
		,
	author={{
			KEReynolds
		} and {
			SEBeatty
		}}
		
	
	
		,
	journal={{Journal of Retailing}}
		
			75
			1
			
			,
	year={1999}
		
	

}

@incollection{b26,
	
	
		,
	title={{A typology of online shoppers based on shopping motivations}}
		,
	author={{
			AJRohm
		} and {
			VSwaminathan
		}}
		
	
	
		,
	journal={{Journal of business research}}
		
			57
			7
			
			,
	year={2004}
		
	

}

@book{b27,
	
	
		,
	title={{ExpertClerk: A Conversational Case-Based Reasoning Tool for Developing Salesclerk Agents in E-Commerce Webshops}}
		,
	author={{
			HShimazu
		}}
		
			,
	year={2002}
		
	

}

@incollection{b28,
	
	
		,
	title={{}}
	
	
		,
	journal={{Artificial Intelligence Review}}
		
			18
			3-4
			
		
	

}

@book{b29,
	
	
		,
	title={{An Agent-Based Simulation of In-Store Customer Experiences}}
		,
	author={{
			P.-OSiebers
		}}
		arXiv:0803.1621
		
			,
	year={2008}
		
	
	,
	note={arXiv preprint}

}

@book{b30,
	
	
		,
	title={{A first approach on modelling staff proactiveness in retail simulation models}}
		,
	author={{
			P.-OSiebers
		} and {
			UAickelin
		}}
		
		arXiv:1108.3019
		
			,
	year={2011}
		
	
	,
	note={arXiv preprint}

}

@incollection{b31,
	
	
		,
	title={{City shoppers and urban identification: observations on the social psychology of city life}}
		,
	author={{
			GPStone
		}}
	
	
		,
	journal={{American Journal of Sociology}}
		
			
			,
	year={1954}
		
	

}

@incollection{b32,
	
	
		,
	title={{Source Orientation in Human-Computer Interaction Programmer, Networker, or Independent Social Actor}}
		,
	author={{
			SSSundar
		} and {
			CNass
		}}
		
	
	
		,
	journal={{Communication research}}
		
			27
			6
			
			,
	year={2000}
		
	

}

@incollection{b33,
	
	
		,
	title={{The e-salesman system}}
		,
	author={{
			MPTing
		} and {
			VSeth
		} and {
			JGao
		}}
		
		
	
	
		,
	booktitle={{Proceedings. ITCC 2004. International Conference on}}
				ITCC 2004. International Conference on
		
			,
	year={2004. 2004}
			
		
	
	,
	note={Information Technology: Coding and Computing}

}

@book{b34,
	
	
		,
	title={{Agent-based modelling of customer behaviour in the telecoms and media markets}}
		,
	author={{
			PTwomey
		} and {
			RCadman
		}}
		
		
			,
	year={2002}
			4
			
		
	
	,
	note={info}

}

@incollection{b35,
	
	
		,
	title={{Online Shopping Customer Experience Study}}
		
	
	
		,
	journal={{UPS}}
		
			,
	year={2012}
		
	

}

@incollection{b36,
	
	
		,
	title={{eTailQ: dimensionalizing, measuring and predicting etail quality}}
		,
	author={{
			MWolfinbarger
		} and {
			MCGilly
		}}
		
	
	
		,
	journal={{Journal of retailing}}
		
			79
			3
			
			,
	year={2003}
		
	

}