@incollection{,
	
					
					
					E3C455815DDD54FFB88C5256FBAAA2C9
				,
	author={{Muhammed ZakirHossain} and {SayakaZaman}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1932936
}

@incollection{b0,
	
	
		,
	title={{}}
		,
	author={{
			ArthusAron
		} and {
			JElliot
		} and {
			ElaineLCoups
		} and {
			Aron
		}}
		
		
		
	
	
		,
	journal={{Statistics for Psychology}}
		
			10
		
	
	,
	note={Sixth Edition}

}

@book{b1,
	
	
		,
	title={{Quality -from Customer Needs to Customer Satisfaction}}
		,
	author={{
			&Bergman
		} and {
			Klefsjö
		}}
		
		
			,
	year={2003}
		
	
	,
	note={Studentlitteratur}

}

@incollection{b2,
	
	
		,
	title={{Harvesting Knowledge from Improvement}}
		,
	author={{
			DMBerwick
		}}
	
	
		,
	journal={{JAMA}}
		
			275
			
			,
	year={1996. 1996}
		
	

}

@book{b3,
	
	
		,
	title={{How to Measure Service Quality & Customer Satisfaction: the Informal Field Guide for Tools and Technique}}
		,
	author={{
			ChuckChakrapani
		}}
		
			,
	year={1998}
			,
	publisher={American Marketing Assoc}
			,
	address={Chicago, Ill}
		
	

}

@book{b4,
	
	
		,
	title={{Statistical Quality Control's Role in Health Care Management}}
		,
	author={{
			MPDemos
		} and {
			NPDemos
		}}
		
		
			,
	year={1989. August}
			,
	publisher={Quality Progress}
			
		
	

}

@incollection{b5,
	
	
		,
	title={{Statistical Process Control as a Tool for Research and Healthcare Improvement}}
		,
	author={{
			R CJ C Benneyan
		} and {
			P ELloyd
		} and {
			Plsek
		}}
		
		
	
	
		,
	journal={{Qual Saf Health Care}}
		
			12
			
			,
	year={2003. 2003}
		
	

}

@incollection{b6,
	
	
		,
	title={{Statistical Process Control: An Essential Ingredient for Improving Service and Manufacuring Quality}}
		,
	author={{
			BMason
		} and {
			JAntony
		}}
		
	
	
		,
	journal={{Managing Service Quality: An International Journal}}
		
			10
			4
			
			,
	year={2000}
		
	

}

@incollection{b7,
	
	
		,
	title={{Applying SPC in Service Industries}}
		,
	author={{
			RMMundy
		} and {
			RPassarella
		} and {
			JMorse
		}}
		
		
	
	
		,
	journal={{Survey of Business}}
		
			21
			3
			
			,
	year={1986}
		
	

}

@incollection{b8,
	
	
		,
	title={{Why You Should Put Your Safety Program under Statistical Control}}
		,
	author={{
			TASmith
		}}
	
	
		,
	journal={{Professional Safety}}
		
			
			,
	year={1989. April}
		
	

}

@incollection{b9,
	
	
		,
	title={{Implementing Self-managed Process Improvement Teams in a Continuous Improvement Environment}}
		,
	author={{
			RWatson
		}}
	
	
		,
	booktitle={{The TQM Magazine}}
		
			10
			4
			
			,
	year={1998}
		
	

}

@book{b10,
	
	
		,
	title={{Delivering Quality Customer Service}}
		,
	author={{
			SZurier
		}}
		
			,
	year={1989}
			
		
	
	,
	note={Industrial Distribution, March}

}