@incollection{,
	
					
					
					95E5A697B7A7FC35E52A9D26061DB58A
				,
	author={{SyafruddinYusuf} and {Hermanto} and {Handry SudiartaAthar} and {Universitas Mataram}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}186112
}

@book{b0,
	
	
		,
	title={{Relationship between Internal Marketing and Service Quality with Customers' Satisfaction}}
		,
	editor={Abdelmoti Suleiman Aburoub, Abdullah Mohammad Hersh, Kalil Aladwan}
		
			,
	year={2011}
		
	

}

@book{b1,
	
	
		,
	title={{Internal Marketing Tools and Concepts for Customer -Focused Management}}
		,
	author={{
			PAhmed
		} and {
			MRafiq
		}}
		
		
			,
	year={2002}
			,
	address={Butterworth -Heinemann; Great Britain}
		
	

}

@book{b2,
	
	
		,
	title={{Strategi Pemasaran (Edisi II)}}
		,
	author={{
			FandyTjiptono
		}}
		
			,
	year={1997}
			,
	publisher={Penerbit Andi}
			,
	address={Yogyakarta}
		
	

}

@book{b3,
	
	
		,
	title={{Manajemen Sumber Daya Manusia}}
		,
	author={{
			FCGomes
		}}
		
			,
	year={2003}
			,
	address={Yogyakarta}
		
	
	,
	note={Penerbit Andi}

}

@book{b4,
	
	
		,
	title={{Model Persamaan Struktural, Konsep dan Aplikasi dengan Program AMOS 16.0, Penerbit: Badan Penerbit Universitas Diponegoro}}
		,
	author={{
			ImamGhozali
		}}
		
			,
	year={2008}
			,
	address={Semarang}
		
	

}

@book{b5,
	
	
		,
	title={{Pengaruh Pemasaran Internal terhadap Kualitas Pelayanan, Kepuasan Pelanggan dan Loyalitas Pelanggan pada Perguruan Tinggi Swasta (PTS) di}}
		,
	author={{
			HendriSukotjo
		}}
		
			,
	year={2012}
			,
	address={Jawa Timur}
		
	

}

@book{b6,
	
	
		,
	author={{
			HusainUmar
		}}
		,
	title={{Metode riset Perilaku Konsumen Jasa Jakarta: Ghalia Jakarta}}
				
			,
	year={2003}
		
	

}

@incollection{b7,
	
	
		,
	title={{Manajemen Sumber Daya Manusia}}
		,
	author={{
			MalayuSpHasibuan
		}}
	
	
		,
	journal={{Edisi Revisi}}
		
			,
	year={2005}
			,
	publisher={Bumi Aksara}
		
	

}

@book{b8,
	
	
		,
	title={{the relationship betwen internal marketing orientation and employee job satisfaction in publik sector}}
		,
	author={{
			MOmarKhaled
		} and {
			Salem
		}}
		
		
			,
	year={2002}
		
	

}

@book{b9,
	
	
		,
	title={{Impact of Internal Marketing on Market Orientation and Business Performance}}
		,
	author={{
			ZKhansa
		} and {
			JNeelum
		} and {
			AAsma
		} and {
			BSamina
		}}
		
		
		
		
			,
	year={2012}
		
	

}

@book{b10,
	
	
		,
	title={{jurnal Peran Internal Marketing dalam menciptakan Kesiapan Karyawan menghadapi Perubahan dan Dukungan Penerapan Good Corporate Governance (GCG) di PT Pos Indonesia Persero}}
		,
	author={{
			SuparnoKanaidi
		} and {
			Saputra
		}}
		
		
			,
	year={2012}
		
	

}

@book{b11,
	
	
		,
	author={{
			PhilipKotler
		}}
		,
	title={{Manajemen Pemasaran. Erlangga: Jakarta}}
				
			,
	year={2008}
		
	

}

@book{b12,
	
	
		,
	author={{
			PhilipKotler
		}}
		,
	title={{Manajemen Pemasaran. Erlangga: Jakarta}}
				
			,
	year={2009}
		
	

}

@book{b13,
	
	
		,
	title={{The effect of internal marketing on job satisfaction in health services: A pilot study in public hospitals in Northern Greece. Iliopoulos and Priporas BMC Health Services Research}}
		,
	author={{
			&Liopoulos
		} and {
			Priporas
		}}
		
		
			,
	year={2011}
		
	

}

@book{b14,
	
	
		,
	title={{Examining the Impact of Internal Marketing on Organizational Citizenship Behavior}}
		,
	author={{
			MehdiAbzari
		} and {
			TohidGhujali
		}}
		
		
			,
	year={2011}
		
	

}

@book{b15,
	
	
		,
	title={{Manajemen Personalia}}
		,
	editor={Manullang. M dan Marihot Ahm. Manullang.}
		
			,
	year={2006}
			,
	publisher={Gadjah Mada University Press}
			,
	address={Edisi Yogyakarta}
		
	

}

@book{b16,
	
	
		,
	title={{}}
		,
	author={{
			Mathis
		} and {
			Robert
		} and {
			Jackson
		} and {
			HJhon
		}}
		
		
		
		,
	editor={manajemen Sumber daya manusia Penerjemah Jimmi Y Sadeli & Bayu Prawira Hie}
		
			,
	year={2001}
			,
	publisher={Penerbit Salemba Jakarta}
		
	

}

@book{b17,
	
	
		,
	title={{dengInternal marketing as a new alternative for the service employees' performance: An empirical study}}
		,
	author={{
			MyriamBellaouaied
		} and {
			AbdelkaderGam
		}}
		
		
			,
	year={2012}
		
	

}

@book{b18,
	
	
		,
	title={{The Effect of Internal Marketing on Employee retention in Pakistani Banks}}
		,
	author={{
			NaveedAhmad
		} and {
			NadeemIqbal
		} and {
			MuhammadSheeraz
		}}
		
		
		
			,
	year={2012}
		
	

}

@book{b19,
	
	
		,
	title={{Pengaruh Pemasaran Internal Terhadap}}
		,
	editor={Kepuasan Kerja Dan Orientasi Konsumen di RSUD Patut Patuh Patju Lombok Barat}
		
			,
	year={2016}
		
	

}

@book{b20,
	
	
		,
	title={{Pengaruh Tarif Rawat Inap}}
		,
	author={{
			Sri Hartini
		} and {
			Wiyadi
		}}
		
		,
	editor={Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pasien di RSU Jati Husada Karanganyar}
		
			,
	year={2013}
		
	

}

@book{b21,
	
	
		,
	author={{
			SlametRiyadi
		} and {
			AjiHermawan
		} and {
			UjangSumarwan
		}}
		
		
		,
	title={{Kepuasan Masyarakat Terhadap Kualitas Pelayanan Kantor Pertanahan Kabupaten Indramayu}}
				
			,
	year={2015}
		
	

}

@incollection{b22,
	
	
		,
	title={{}}
		,
	author={{
			BSatiaji
		}}
	
	
		,
	journal={{Panduan Riset Dengan Pendekatan Kuantatif}}
		
			,
	year={2004}
			,
	publisher={Program Pascasarjana UMS}
		
	

}

@book{b23,
	
	
		,
	author={{
			Sugiyono
		}}
		,
	title={{Metode Penelitian Manajemen. Alfabeta: Bandung}}
				
			,
	year={2014}
		
	

}

@book{b24,
	
	
		,
	title={{Effect of Internal Marketing, Organization Commintemen, Job Involvement and Job Satisfaction on Work Porformance: A study of the Elderly Care Insitutions in Taiwan}}
		,
	author={{
			Po-YuSheau Hwo Chen
		} and {
			Liu
		}}
		
		
			,
	year={2012}
		
	

}

@book{b25,
	
	
		,
	title={{Reseach Methods For Busines, Metode Penelitian Unutk Bisnis Penerbit Salemba Empat}}
		,
	author={{
			UmaSakara
		}}
		
			,
	year={2006}
			,
	address={Jakarta}
		
	

}

@book{b26,
	
	
		,
	title={{Learning Organizations, Internal Marketing, and Organizational Commitment in Hospitals}}
		,
	author={{
			YafangTsai
		}}
		
		
			,
	year={2014}
		
	

}

@incollection{b27,
	
	
		,
	title={{Analisis Kualitas Pelayanan atau Service Quality}}
		,
	author={{
			Zeithaml Dkk
		}}
	
	
		,
	journal={{Journal of Marketing}}
		
			,
	year={1985}
		
	

}