@incollection{,
	
					
					
					8CE5444444EDCC8FE5B4E153475D7125
				,
	author={{SaraRbili} and {Mohamed AmineM?barki} and {Abdel Malek Essaadi University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1896176
}

@book{b0,
	
	
		,
	title={{Le processus de certification ISO 9000 comme outil d'apprentissage organisationnel, Revue Sciences de gestion}}
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	author={{
			DBenezech
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			JLoos -Baroin
		}}
		
		
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	year={2003}
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}

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	title={{La création de valeur de l'entreprise, Economica, 2 ème édition}}
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	author={{
			JCaby
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			GEt Hirigoyen
		}}
		
		
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	year={1997. 2001}
		
	

}

@incollection{b2,
	
	
		,
	title={{Overview of quality management practices in selected Asian countries}}
		,
	author={{
			THChan
		} and {
			HAQuazi
		}}
		
	
	
		,
	journal={{Quality Management Journal}}
		
			9
			1
			,
	year={2002}
		
	

}

@incollection{b3,
	
	
		,
	title={{A paradigm for developing better measures of marketing constructs}}
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	author={{
			ChurchillG
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	journal={{Journal of Marketing Research}}
		
			16
			,
	year={1979}
		
	

}

@incollection{b4,
	
	
		,
	title={{« Proposition d'une métrique de la qualité de l'audit: Expérimentation dans le cadre des relations d'agence internes}}
		,
	author={{
			MChemangui
		}}
	
	
		,
	booktitle={{Contrôle Audit}}
				
			,
	year={2009}
			1
			15
		
	

}

@book{b5,
	
	
		,
	title={{La démarche d'une recherche en sciences humaine}}
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	author={{
			FDépelteau
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			,
	year={2000}
			,
	address={Bruxelles}
		
		
			Éditions De Boeck Université
		
	

}

@incollection{b6,
	
	
		,
	title={{An exploratory study of performance measurement systems and relationships with performance results}}
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	author={{
			JREvans
		}}
	
	
		,
	journal={{Journal of Operations Management}}
		
			,
	year={2014}
		
	

}

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	title={{Strategic alignment: Leveraging information technology for transforming organizations», IBM System journal}}
				
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	year={1993}
		
	

}

@incollection{b8,
	
	
		,
	author={{
			GLambert
		} and {
			JLoos-Baroin
		}}
		
	
	
		,
	booktitle={{Certification ISO 9000 et création de connaissances opérationnelles ou conceptuelles: Une étude de cas}}
				
			,
	year={2004}
			7
			1
		
	

}

@incollection{b9,
	
	
		,
	title={{Reflecting on the Strategy Process}}
		,
	author={{
			HMintzberg
		} and {
			JLampel
		}}
		
	
	
		,
	journal={{Sloan Management Review}}
		
			40
			3
			,
	year={1999}
		
	

}

@incollection{b10,
	
	
		,
	title={{Gaining competitive advantage through customer satisfaction}}
		,
	author={{
			MispelblomBeyer
		} and {
			F
		}}
		
	
	
		,
	booktitle={{démarches qualité, conditions de travail et politiques du bonheur, 2 ème éd}}
				Paris, Syros
		
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	publisher={Müller W}
			,
	year={1991}
			
		
	
	,
	note={Juin}

}

@incollection{b11,
	
	
		,
	title={{« L'entreprise créatrice de savoir}}
		,
	author={{
			INonaka
		}}
	
	
		,
	booktitle={{Knowledge management}}
				Paris
		
			,
	year={1999}
		
	

}

@book{b12,
	
	
		,
	author={{
			MEPorter
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	title={{Competitive strategy}}
				New York
		
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	publisher={Free Press}
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	year={1980}
		
	

}

@incollection{b13,
	
	
		,
	title={{A comparative study of TQM practice and organizational performance of SMEs with and without ISO 9000 certification}}
		,
	author={{
			SRahman
		}}
	
	
		,
	journal={{International Journal of Quality and Reliability Management}}
		
			18
			,
	year={2001}
		
	

}

@incollection{b14,
	
	
		,
	title={{Job Market Signaling}}
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	author={{
			MSpence
		}}
	
	
		,
	journal={{Quarterly Journal of Economics}}
		
			87
			3
			,
	year={1973}
		
	

}

@incollection{b15,
	
	
		,
	title={{The link between total quality management practice and organizational performance}}
		,
	author={{
			MTerziovski
		} and {
			DSamson
		}}
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			3
			16
			,
	year={1999}
		
	

}

@incollection{b16,
	
	
		,
	title={{Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?}}
		,
	author={{
			BWithers
		} and {
			MEbrahimpour
		}}
		
	
	
		,
	journal={{European Management Journal}}
		
			18
			,
	year={2000}
		
	

}