@incollection{,
	
					
					
					E98353FA2C758F9082F56FC0A8FB3FA8
				,
	author={{Md.Rubel} and {Md. H AsiburRahman} and {Jahangirnagar University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1887180
}

@book{b0,
	
	
		,
	title={{Concluding Remarks: The Human Factor Quality and the Way Forward toward Effective and Efficient Human Resources Management. in S. Adjibolosoo, the Human Factor Approach to Managerial and Organizational Efficiency and Effectiveness}}
		,
	author={{
			SAdjibolosoo
		}}
		10.1007/978-3-319-61307-9_11
		
		
			,
	year={2018}
			,
	publisher={Springer International Publishing}
			
			,
	address={Cham}
		
	

}

@incollection{b1,
	
	
		,
	title={{Impact of psychological contract fulfillment on organizational citizenship behavior: Mediating role of perceived organizational support}}
		,
	author={{
			IAhmad
		} and {
			MAZafar
		}}
		
		10.1108/IJCHM-12-2016-0659
		
	
	
		,
	journal={{International Journal of Contemporary Hospitality Management}}
		
			
			,
	year={2018}
		
	

}

@incollection{b2,
	
	
		,
	title={{The association between training and organizational citizenship behavior in the digital world}}
		,
	author={{
			KAhmad
		}}
		10.5171/2011.448699
		
	
	
		,
	journal={{Communications of the IBIMA}}
		
			
			,
	year={2011}
		
	

}

@incollection{b3,
	
	
		,
	title={{Impact of Human Resource Management Practices on Organizational Citizenship Behavior: An Empirical Investigation from Banking Sector of Sudan}}
		,
	author={{
			NO AAhmed
		}}
	
	
		,
	journal={{International Review of Management and Marketing}}
		
			6
			4
			
			,
	year={2016}
		
	

}

@book{b4,
	
	
		,
	title={{Better banking for economic success. The Daily Star}}
		,
	author={{
			SA N BAhmed
		}}
		
		
			,
	year={2017. February 23}
		
	

}

@incollection{b5,
	
	
		,
	title={{The link between perceived human resource management practices, engagement and employee behaviour: A moderated mediation model}}
		,
	author={{
			KAlfes
		} and {
			ADShantz
		} and {
			CTruss
		} and {
			ECSoane
		}}
		
		
		
	
	
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			24
			2
			
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}

@book{b6,
	
	
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	title={{Women in Banking and Finance. ICE Business Times}}
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	author={{
			Asaduzzaman
		}}
		
		
			,
	year={2016. March 1}
		
	

}

@incollection{b7,
	
	
		,
	title={{The effect of management commitment to service quality on frontline employees' affective and performance outcomes: an empirical investigation of the New Zealand public healthcare sector}}
		,
	author={{
			NJAshill
		} and {
			JCarruthers
		} and {
			JKrisjanous
		}}
		
		
	
	
		,
	journal={{International Journal of Nonprofit and Voluntary Sector Marketing}}
		
			11
			4
			
			,
	year={2006}
		
	

}

@incollection{b8,
	
	
		,
	title={{Investigating the relationship between recruitment & selection practice and OCB dimensions of commercial banks in China}}
		,
	author={{
			SBegum
		} and {
			SZehou
		} and {
			MA HSarker
		}}
		
		
	
	
		,
	journal={{International Journal of Academic Research in Management}}
		
			3
			2
			
			,
	year={2014}
		
	

}

@incollection{b9,
	
	
		,
	title={{Human Resource Management and Deviant/ Criminal Behavior in Organizations}}
		,
	author={{
			PBenson
		} and {
			MHanley
		} and {
			GScroggins
		} and {
			W
		}}
		
		
		
	
	
		,
	booktitle={{S. M. Elias, Deviant and Criminal Behavior in the Workplace}}
				New York, NY
		
			,
	publisher={New York University Press}
			,
	year={2013}
			
		
	

}

@incollection{b10,
	
	
		,
	title={{Diversity management and OCB: the connection evidence from the Lebanese banking sector. Equality, Diversity and Inclusion}}
		,
	author={{
			RBizri
		}}
	
	
		,
	journal={{An International Journal}}
		
			37
			3
			
			,
	year={2018}
		
	

}

@book{b11,
	
	
		,
	title={{Exchange and Power in Social Life}}
		,
	author={{
			PMBlau
		}}
		
			,
	year={1964}
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	publisher={Transaction Publishers}
		
	

}

@incollection{b12,
	
	
		,
	title={{Going the extra mile: Cultivating and managing employee citizenship behavior}}
		,
	author={{
			MCBolino
		} and {
			WHTurnley
		}}
		
	
	
		,
	journal={{The Academy of Management Executive}}
		
			17
			3
			
			,
	year={2003}
		
	

}

@incollection{b13,
	
	
		,
	title={{Human resources management, citizenship behavior, and turnover intention in the Portuguese public administration}}
		,
	author={{
			FCesário
		} and {
			SMagalhães
		}}
		
	
	
		,
	journal={{International Journal of Public Administration}}
		
			40
			11
			
			,
	year={2017}
		
	

}

@incollection{b14,
	
	
		,
	title={{Antecedents and consequences of organisational citizenship behaviour (OCB): A conceptual framework in reference to health care sector}}
		,
	author={{
			HChahal
		} and {
			SMehta
		}}
		
	
	
		,
	journal={{Journal of Services Research}}
		
			10
			2
			25
			,
	year={2010}
		
	

}

@incollection{b15,
	
	
		,
	title={{Impact of forced distribution system of performance evaluation on organizational citizenship behaviour}}
		,
	author={{
			RChattopadhyay
		}}
		10.1177/0972150917721819
		
	
	
		,
	journal={{Global Business Review}}
		
			20
			3
			,
	year={2017}
		
	

}

@incollection{b16,
	
	
		,
	title={{Effect of organizational citizenship behavior on employee performance in banking sector}}
		,
	author={{
			LChelagat
		} and {
			PKChepkwony
		} and {
			AKemboi
		}}
		
		
	
	
		,
	journal={{International Journal of Business}}
		
			5
			4
			
			,
	year={2015}
		
	
	,
	note={Humanities and Technology}

}

@incollection{b17,
	
	
		,
	title={{Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage}}
		,
	author={{
			CJCollins
		} and {
			KDClark
		}}
		
	
	
		,
	journal={{Academy of Management Journal}}
		
			46
			6
			
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}

@incollection{b18,
	
	
		,
	title={{Social Exchange Theory: A Critical Review with Theoretical Remedies}}
		,
	author={{
			RCropanzano
		} and {
			ELAnthony
		} and {
			SRDaniels
		} and {
			AVHall
		}}
		
		
		
	
	
		,
	journal={{Academy of Management Annals}}
		
			11
			1
			
			,
	year={2017}
		
	

}

@incollection{b19,
	
	
		,
	title={{Social Exchange Theory: An Interdisciplinary Review}}
		,
	author={{
			RCropanzano
		} and {
			MSMitchell
		}}
		
	
	
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	journal={{Journal of Management}}
		
			31
			6
			
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	year={2005}
		
	

}

@book{b20,
	
	
		,
	title={{Human Resource Management: An Asian Perspective}}
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	author={{
			GDessler
		} and {
			CHTan
		}}
		
		
			,
	year={2009}
			,
	publisher={Pearson Prentice Hall}
		
	

}

@incollection{b21,
	
	
		,
	title={{The longitudinal effects of peer feedback in the development and transfer of student teamwork skills}}
		,
	author={{
			MB LDonia
		} and {
			TAO'neill
		} and {
			SBrutus
		}}
		
		
		10.1016/j.lindif.2017.11.012
		
	
	
		,
	journal={{Learning and Individual Differences}}
		
			61
			
			,
	year={2018}
		
	

}

@incollection{b22,
	
	
		,
	title={{Social exchange theory as an explanation of organizational citizenship behaviour among teachers}}
		,
	author={{
			EElstad
		} and {
			KAChristophersen
		} and {
			ATurmo
		}}
		
		
	
	
		,
	journal={{International Journal of Leadership in Education}}
		
			14
			4
			
			,
	year={2011}
		
	

}

@incollection{b23,
	
	
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	title={{Integrative Literature Review: Workplace Incivility: Impacts on Individual and Organizational Performance}}
		,
	author={{
			BEstes
		} and {
			Wang
		}}
		
	
	
		,
	journal={{Human Resource Development Review}}
		
			7
			2
			
			,
	year={2008}
		
	

}

@incollection{b24,
	
	
		,
	title={{Employee involvement, the quality of training and the learning environment: An individual level analysis}}
		,
	author={{
			AFelstead
		} and {
			DGallie
		} and {
			FGreen
		} and {
			YZhou
		}}
		
		
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			21
			10
			
			,
	year={2010}
		
	

}

@book{b25,
	
	
		,
	title={{The Mediating Role of Employee Engagement in the Relationship between High Performance Work Practices and Job Performance (SSRN Scholarly Paper No. ID 2694991)}}
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	author={{
			DNGarg
		} and {
			BSharma
		}}
		
		
		
			,
	year={2015}
			,
	address={Rochester, NY}
		
	

}

@incollection{b26,
	
	
		,
	title={{The effect of HRM practices on knowledge management capacity: a comparative study in Indian IT industry}}
		,
	author={{
			SGope
		} and {
			GElia
		} and {
			GPassiante
		}}
		
		
	
	
		,
	journal={{Journal of Knowledge Management}}
		
			22
			3
			
			,
	year={2018}
		
	

}

@incollection{b27,
	
	
		,
	title={{Managers' motives for investing in HR practices and their implications for public service motivation: A theoretical perspective}}
		,
	author={{
			JSGould-Williams
		}}
	
	
		,
	journal={{International Journal of Manpower}}
		
			37
			5
			
			,
	year={2016}
		
	

}

@incollection{b28,
	
	
		,
	title={{The effects of internal and external sources of justice on employee turnover intention and organizational citizenship behavior toward clients and workgroup members}}
		,
	author={{
			CMHarris
		} and {
			JJLavelle
		} and {
			GCMcmahan
		}}
		
		
		10.1080/09585192.2018.1441163
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			
			,
	year={2018}
		
	

}

@incollection{b29,
	
	
		,
	title={{Social Behavior as Exchange}}
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	author={{
			GeorgeCHomans
		}}
	
	
		,
	journal={{American Journal of Sociology}}
		
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}

@incollection{b30,
	
	
		,
	title={{Social behavior: its elementary forms}}
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	author={{
			GeorgeHomans
		} and {
			Caspar
		}}
		
	
	
		,
	journal={{Brace & World}}
		
			,
	year={1961}
		
	

}

@incollection{b31,
	
	
		,
	title={{Finders, keepers? Attracting, motivating and retaining knowledge workers}}
		,
	author={{
			FMHorwitz
		} and {
			CTHeng
		} and {
			HAQuazi
		}}
		
		
	
	
		,
	journal={{Human Resource Management Journal}}
		
			13
			4
			
			,
	year={2003}
		
	

}

@incollection{b32,
	
	
		,
	title={{Impact of Corporate Citizenship on Organizational Citizenship Behaviour of Managers: A Study from Selected Indian Banks}}
		,
	author={{
			NRJain
		} and {
			IARizvi
		}}
		
		10.1177/0972150917749289
		
	
	
		,
	journal={{Global Business Review}}
		
			6
			20
			,
	year={2018}
		
	

}

@incollection{b33,
	
	
		,
	title={{Training practices and organisational learning capability: Relationship and implications}}
		,
	author={{
			JerezGómez
		} and {
			PCéspedes Lorente
		} and {
			JJValle Cabrera
		} and {
			R
		}}
		
		
		
	
	
		,
	journal={{Journal of European Industrial Training}}
		
			28
			2/3/4
			
			,
	year={2004}
		
	

}

@incollection{b34,
	
	
		,
	title={{The impact of high-performance human resource practices on employees' attitudes and behaviors}}
		,
	author={{
			RRKehoe
		} and {
			PMWright
		}}
		
	
	
		,
	journal={{Journal of Management}}
		
			39
			2
			
			,
	year={2013}
		
	

}

@incollection{b35,
	
	
		,
	title={{HR practices and knowledge sharing behavior: Focusing on the moderating effect of trust in supervisor}}
		,
	author={{
			YWKim
		} and {
			JKo
		}}
		
	
	
		,
	journal={{Public Personnel Management}}
		
			43
			4
			
			,
	year={2014}
		
	

}

@incollection{b36,
	
	
		,
	title={{The impacts of employee benefits, procedural justice, and managerial trustworthiness on work attitudes: Integrated understanding based on social exchange theory}}
		,
	author={{
			JKo
		} and {
			SHur
		}}
		
	
	
		,
	journal={{Public Administration Review}}
		
			74
			2
			
			,
	year={2014}
		
	

}

@incollection{b37,
	
	
		,
	title={{The effect of human resource management (HRM) practices in service -oriented organizational citizenship behaviour (OCB): Case of telecommunications and internet service providers in Malaysia}}
		,
	author={{
			TRKrishnan
		} and {
			SALiew
		} and {
			V.-YKoon
		}}
		
		
	
	
		,
	journal={{Asian Social Science}}
		
			13
			1
			67
			,
	year={2017}
		
	

}

@incollection{b38,
	
	
		,
	title={{Perceived human resource management practices and intention to leave of employees: the mediating role of organizational citizenship behaviour in a Sino-Japanese joint venture}}
		,
	author={{
			WLam
		} and {
			ZChen
		} and {
			NTakeuchi
		}}
		
		
	
	
		,
	journal={{The International Journal of Human Resource Management}}
		
			20
			11
			
			,
	year={2009}
		
	

}

@incollection{b39,
	
	
		,
	title={{My better self: Using strengths at work and work productivity, organizational citizenship behavior, and satisfaction}}
		,
	author={{
			SLavy
		} and {
			HLittman -Ovadia
		}}
		
	
	
		,
	journal={{Journal of Career Development}}
		
			44
			2
			
			,
	year={2017}
		
	

}

@incollection{b40,
	
	
		,
	title={{Organizational citizenship behavior and workplace deviance: The role of affect and cognitions}}
		,
	author={{
			KLee
		} and {
			NJAllen
		}}
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			87
			1
			
			,
	year={2002}
		
	

}

@incollection{b41,
	
	
		,
	title={{When perceived welfare practices leads to organizational citizenship behavior}}
		,
	author={{
			S.-YLin
		} and {
			H.-CChen
		} and {
			I.-HChen
		}}
		
		
	
	
		,
	journal={{Asia Pacific Management Review}}
		
			21
			4
			
			,
	year={2016}
		
	

}

@incollection{b42,
	
	
		,
	title={{Relationships between human resource management practices and organizational learning capability: The mediating role of human capital}}
		,
	author={{
			ÁLópez -Cabrales
		} and {
			JCReal
		} and {
			RValle
		}}
		
		
	
	
		,
	journal={{Personnel Review}}
		
			40
			3
			
			,
	year={2011}
		
	

}

@incollection{b43,
	
	
		,
	title={{The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS -SEM approach}}
		,
	author={{
			MAMemon
		} and {
			RSallaeh
		} and {
			MN RBaharom
		} and {
			SMNordin
		} and {
			HTing
		}}
		
		
		
		
	
	
		,
	journal={{Journal of Organizational Effectiveness: People and Performance}}
		
			4
			3
			
			,
	year={2017}
		
	

}

@incollection{b44,
	
	
		,
	title={{A cross -cultural meta -analysis of how leader emotional intelligence influences subordinate task performance and organizational citizenship behavior}}
		,
	author={{
			CMiao
		} and {
			RHHumphrey
		} and {
			SQian
		}}
		
		
	
	
		,
	journal={{Journal of World Business}}
		
			53
			4
			
			,
	year={2018}
		
	

}

@incollection{b45,
	
	
		,
	title={{The empirical study on human resource management practices with special reference to job satisfaction and employee turnover at Investment Corporation of Bangladesh}}
		,
	author={{
			MNNabi
		} and {
			AA TAhmed
		} and {
			MSRahman
		}}
		
		
	
	
		,
	journal={{Human Resource Management Research}}
		
			7
			1
			
			,
	year={2017}
		
	

}

@incollection{b46,
	
	
		,
	title={{Role of perceived organizational support in the relationship between HR practices and organizational trust}}
		,
	author={{
			LNarang
		} and {
			LSingh
		}}
		
	
	
		,
	journal={{Global Business Review}}
		
			13
			2
			
			,
	year={2012}
		
	

}

@incollection{b47,
	
	
		,
	title={{Human resource practices and innovation in the hotel industry: The mediating role of human capital}}
		,
	author={{
			JNieves
		} and {
			AQuintana
		}}
		
	
	
		,
	journal={{Tourism and Hospitality Research}}
		
			18
			1
			
			,
	year={2018}
		
	

}

@book{b48,
	
	
		,
	author={{
			RANoe
		}}
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	title={{Employee training and development}}
				New York
		
			,
	publisher={McGraw-Hill Irwin}
			,
	year={2010}
		
	
	,
	note={5th ed)}

}

@book{b49,
	
	
		,
	author={{
			RANoe
		} and {
			JRHollenbeck
		} and {
			BGerhart
		} and {
			PMWright
		}}
		
		
		
		,
	title={{Fundamentals of Human Resource Management}}
				United States of America
		
			,
	publisher={McGraw-Hill Education}
			,
	year={2016}
		
	
	,
	note={th ed.}

}

@incollection{b50,
	
	
		,
	title={{Examining Organizational Citizenship Behavior as the outcome of Organizational commitment: A study of Universities Teachers of Pakistan}}
		,
	author={{
			ANoor
		}}
	
	
		,
	booktitle={{Proceedings 2 nd CBRC}}
				2 nd CBRCLahore, Pakistan
		
			,
	year={2009}
			23
		
	

}

@incollection{b51,
	
	
		,
	title={{Human resource diversity management practices and organizational citizenship behavior: A conceptual model}}
		,
	author={{
			AN MNoor
		} and {
			DS AKhalid
		} and {
			DN R N ARashid
		}}
		
		
		10.6007/IJARBSS/v3-i8/144
		
	
	
		,
	journal={{International Journal of Academic Research in Business and Social Sciences}}
		
			8
			3
			,
	year={2013}
		
	

}

@incollection{b52,
	
	
		,
	title={{The mediating role of affective commitment in the relation of the feedback environment to work outcomes}}
		,
	author={{
			CNorris-Watts
		} and {
			PELevy
		}}
		
	
	
		,
	journal={{Journal of Vocational Behavior}}
		
			65
			3
			
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	year={2004}
		
	

}

@incollection{b53,
	
	
		,
	title={{When corporate social responsibility motivates employee citizenship behavior: The sensitizing role of task significance}}
		,
	author={{
			MOng
		} and {
			DMMayer
		} and {
			LPTost
		} and {
			NWellman
		}}
		
		
		
		10.1016/j.obhdp.2017.09.006
		
	
	
		,
	journal={{Organizational Behavior and Human Decision Processes}}
		
			144
			
			,
	year={2018}
		
	

}

@book{b54,
	
	
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	title={{Organizational citizenship behavior: The good soldier syndrome}}
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	author={{
			DWOrgan
		}}
		
			,
	year={1988}
			,
	publisher={Lexington Books/D. C. Heath and Com}
			,
	address={Lexington, MA, England}
		
	

}

@incollection{b55,
	
	
		,
	title={{Transformational leadership and job behaviors: the mediating role of core job characteristics}}
		,
	author={{
			DWOrgan
		} and {
			PPodsakoff
		} and {
			SMackenzie
		} and {
			RFPiccolo
		} and {
			JAColquitt
		}}
		
		
		
		
		10.4135/978145223108257
		
	
	
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	journal={{Academy of Management Journal}}
		
			49
			2
			
			,
	year={2006. 2006}
		
	
	,
	note={Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences}

}

@book{b56,
	
	
		,
	author={{
			HCPickford
		} and {
			GJoy
		}}
		
		ID 2893021
		
		,
	title={{Organisational Citizenship Behaviours: Definitions and Dimensions}}
				Rochester, NY
		
			,
	year={2016}
		
	

}

@incollection{b57,
	
	
		,
	title={{Individual-and organizationallevel consequences of organizational citizenship behaviors: A meta-analysis}}
		,
	author={{
			NPPodsakoff
		} and {
			SWWhiting
		} and {
			PMPodsakoff
		} and {
			BDBlume
		}}
		
		
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			94
			1
			
			,
	year={2009}
		
	

}

@incollection{b58,
	
	
		,
	title={{Effect of employee compensation on organizational citizenship behavior (OCB): A study on private commercial banks in Bangladesh}}
		,
	author={{
			MH ARahman
		} and {
			AS M M BChowdhuri
		}}
		
	
	
		,
	journal={{International Journal of Economics, Commerce and Management}}
		
			6
			5
			
			,
	year={2018}
		
	

}

@incollection{b59,
	
	
		,
	title={{Impact of satisfaction and commitment on teachers' organizational citizenship}}
		,
	author={{
			HSesen
		} and {
			NHBasim
		}}
		
	
	
		,
	journal={{Educational Psychology}}
		
			32
			4
			
			,
	year={2012}
		
	

}

@incollection{b60,
	
	
		,
	title={{Promoting service-oriented organizational citizenship behaviors in hotels: The role of high-performance human resource practices and organizational social climates}}
		,
	author={{
			T.-WTang
		} and {
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@incollection{b67,
	
	
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}