@incollection{,
	
					
					
					64A635D40D817910E82520C47184A763
				,
	author={{Nesha AshrafUn} and {University of Chittagong}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}18419
}

@incollection{b0,
	
	
		,
	title={{An investigation of the adoption and implementation of benchmarking}}
		,
	author={{
			DAdebanjo
		} and {
			AAbbas
		} and {
			RMann
		}}
		
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			30
			11
			
			,
	year={2010}
		
	

}

@book{b1,
	
	
		,
	author={{
			SAllan
		}}
		
		,
	title={{Partners benchmarking}}
				
			,
	year={1997. April 15}
		
	

}

@incollection{b2,
	
	
		,
	title={{Barriers to internal benchmarking initiatives: an empirical investigation}}
		,
	author={{
			PAmaral
		} and {
			RSousa
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			16
			4
			
			,
	year={2009}
		
	

}

@incollection{b3,
	
	
		,
	title={{Best practices for the effectiveness of benchmarking in the Indonesian manufacturing companies}}
		,
	author={{
			TAsrofah
		} and {
			SZailani
		} and {
			YFernando
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			17
			1
			
			,
	year={2010}
		
	

}

@incollection{b4,
	
	
		,
	title={{Benchmarking: a tool for facilitating organizational learning}}
		,
	author={{
			RAuluck
		}}
	
	
		,
	journal={{Public Administration and Development}}
		
			22
			2
			
			,
	year={2002}
		
	

}

@incollection{b5,
	
	
		,
	title={{Benchmarking and gap analysis: what is the next milestone?}}
		,
	author={{
			GJBalm
		}}
	
	
		,
	journal={{Benchmarking for Quality Management & Technology}}
		
			3
			4
			
			,
	year={1996. 1998}
		
	

}

@incollection{b6,
	
	
		,
	title={{}}
	
	
		,
	journal={{Benchmarking. American Productivity and Quality Centre. APQC Report}}
		
	
	,
	note={APQC}

}

@incollection{b7,
	
	
		,
	title={{Benchmarkingbest practices: an integrated approach}}
		,
	author={{
			KSBhutta
		} and {
			FHuq
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			6
			3
			
			,
	year={1999}
		
	

}

@book{b8,
	
	
		,
	title={{Benchmarking for Best Practices: Winning Through Innovation Adaptation}}
		,
	author={{
			CBogan
		} and {
			MJEnglish
		}}
		
		
			,
	year={1994}
			,
	publisher={McGraw-Hill}
			,
	address={New York, NY}
		
	

}

@book{b9,
	
	
		,
	title={{Benchmarking for Competitive Advantage}}
		,
	author={{
			RJBoxwell
		}}
		
			,
	year={1994}
			,
	publisher={McGraw-Hill}
			,
	address={New York, NY}
		
	

}

@incollection{b10,
	
	
		,
	title={{Understanding the benchmarking process in Singapore}}
		,
	author={{
			SABrah
		} and {
			ALOng
		} and {
			BMRao
		}}
		
		
	
	
		,
	journal={{International Journal of Quality & Reliability Management}}
		
			17
			3
			
			,
	year={2000}
		
	

}

@book{b11,
	
	
		,
	title={{Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance}}
		,
	author={{
			RCCamp
		}}
		
			,
	year={1989}
			,
	publisher={ASQC Quality Press}
			,
	address={Milwaukee, WI}
		
	

}

@book{b12,
	
	
		,
	title={{The use and effectiveness of benchmarking in SMEs}}
		,
	author={{
			CCassell
		} and {
			SNadin
		} and {
			MOGray
		}}
		
		
		
			,
	year={2001}
		
	

}

@incollection{b13,
	
	
		,
	title={{}}
	
	
		,
	journal={{References Références Referencias Benchmarking: An International Journal}}
		
			8
			3
			
		
	

}

@incollection{b14,
	
	
		,
	title={{Benchmarking and operational performance: some empirical results}}
		,
	author={{
			AChristppher
		} and {
			PAVoss
		} and {
			KBlackmon
		}}
		
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			17
			10
			
			,
	year={1997}
		
	

}

@incollection{b15,
	
	
		,
	title={{A benchmarking tool for change management}}
		,
	author={{
			AClarke
		} and {
			SManton
		}}
		
	
	
		,
	journal={{Business Process Management Journal}}
		
			3
			3
			
			,
	year={1997}
		
	

}

@incollection{b16,
	
	
		,
	title={{Benchmarking manufacturing performance in Australia and New Zealand}}
		,
	author={{
			LMCorbett
		}}
	
	
		,
	journal={{Benchmarking for Quality Management & Technology}}
		
			5
			4
			
			,
	year={1998}
		
	

}

@incollection{b17,
	
	
		,
	title={{A review of literature on benchmarking}}
		,
	author={{
			RDattakumar
		} and {
			RJagadeesh
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			10
			3
			
			,
	year={2003}
		
	
	,
	note={Benchmarking: An International Journa}

}

@incollection{b18,
	
	
		,
	title={{Why British companies don't do effective benchmarking}}
		,
	author={{
			ADavies
		} and {
			AKochhar
		}}
		
	
	
		,
	journal={{Integrated Manufacturing Systems}}
		
			10
			1
			
			,
	year={1999}
		
	
	,
	note={Integrated Manufacturing Systems}

}

@incollection{b19,
	
	
		,
	title={{Benchmarking implementation framework for automotive manufacturing SMEs}}
		,
	author={{
			BMDeros
		} and {
			SMYusof
		} and {
			AMSalleh
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			13
			4
			
			,
	year={2006}
		
	

}

@incollection{b20,
	
	
		,
	title={{Benchmarking and business paradigm shifts}}
		,
	author={{
			KNDervitsiotis
		}}
	
	
		,
	journal={{Total Quality Management}}
		
			11
			4/6
			
			,
	year={2000}
		
	

}

@incollection{b21,
	
	
		,
	title={{An overview of benchmarking process: a tool for continuous improvement and competitive advantage}}
		,
	author={{
			DElmuti
		} and {
			YKathawala
		}}
		
	
	
		,
	journal={{Benchmarking for Quality Management & Technology}}
		
			4
			4
			
			,
	year={1997}
		
	

}

@incollection{b22,
	
	
		,
	title={{An evolutionary approach to benchmarking}}
		,
	author={{
			PFernandez
		} and {
			IMccarthy
		} and {
			TRakotobe-Joel
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			8
			4
			
			,
	year={2001}
		
	

}

@incollection{b23,
	
	
		,
	title={{}}
		,
	author={{
			RFink
		}}
	
	
		,
	journal={{Group therapy. Financial World}}
		
			162
			
			,
	year={1993}
		
	

}

@incollection{b24,
	
	
		,
	title={{Benchmarking: a general reading for management practitioners}}
		,
	author={{
			SWFong
		} and {
			ELCheng
		} and {
			DKHo
		}}
		
		
	
	
		,
	booktitle={{Management Decisions}}
				Bingley
		
			,
	publisher={MCB University Press}
			,
	year={1998}
			
		
	

}

@incollection{b25,
	
	
		,
	title={{The concept of key success factors. Marketing for Europe Marketing for the Future}}
		,
	author={{
			KGGrunert
		} and {
			CEllegaard
		}}
		
	
	
		,
	booktitle={{21st Annual Conference of the European Marketing Academy (EMAC)}}
				
			,
	year={1992}
			
		
	

}

@incollection{b26,
	
	
		,
	title={{Agile manufacturing: enablers and implementation framework}}
		,
	author={{
			AGunasekaran
		}}
	
	
		,
	journal={{International Journal of Production Research}}
		
			36
			
			,
	year={1998}
		
	

}

@book{b27,
	
	
		,
	title={{High Performance Benchmarking: 20 Steps to Success}}
		,
	author={{
			HJHarrington
		} and {
			JSHarrington
		}}
		
		
			,
	year={1996}
			,
	publisher={McGraw-Hill}
			,
	address={New York,NY}
		
	

}

@incollection{b28,
	
	
		,
	title={{Benchmarking -measuring and comparing for continuous improvement}}
		,
	author={{
			SHenczel
		}}
	
	
		,
	journal={{Information Outlook}}
		
			6
			7
			
			,
	year={2002}
		
	

}

@incollection{b29,
	
	
		,
	title={{Best practice benchmarking in the UK. Benchmarking}}
		,
	author={{
			MHinton
		} and {
			GFrancis
		} and {
			JHolloway
		}}
		
		
	
	
		,
	journal={{An International Journal}}
		
			7
			1
			
			,
	year={2000}
		
	

}

@incollection{b30,
	
	
		,
	title={{Best practice benchmarking in the UK. Benchmarking}}
		,
	author={{
			MHinton
		} and {
			GFrancis
		} and {
			JHolloway
		}}
		
		
	
	
		,
	journal={{An International Journal}}
		
			7
			1
			
			,
	year={2000}
		
	

}

@incollection{b31,
	
	
		,
	title={{Clearing up the confusion}}
		,
	author={{
			LHollings
		}}
	
	
		,
	booktitle={{Total Quality Management Magazine}}
				
			,
	year={1992}
			4
			
		
	

}

@incollection{b32,
	
	
		,
	title={{Perceptions about benchmarking best practices among French managers: an exploratory survey}}
		,
	author={{
			FHuq
		} and {
			MHAbbo
		} and {
			ZHuq
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			15
			4
			
			,
	year={2008}
		
	

}

@incollection{b33,
	
	
		,
	title={{The propagation of benchmarking concepts in Indian manufacturing industry}}
		,
	author={{
			RJain
		} and {
			APRathore
		} and {
			OPYadav
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			15
			1
			
			,
	year={2008}
		
	

}

@incollection{b34,
	
	
		,
	title={{The propagation of benchmarking concepts in Indian manufacturing industry}}
		,
	author={{
			RJain
		} and {
			PYadav
		} and {
			APal
		} and {
			SRathore
		}}
		
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			15
			1
			
			,
	year={2008}
		
	

}

@incollection{b35,
	
	
		,
	title={{Internal transfer of best practice for performance excellence: a global survey}}
		,
	author={{
			YJarrar
		} and {
			MZairi
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			7
			4
			
			,
	year={2000}
		
	

}

@book{b36,
	
	
		,
	title={{Benchmarking: A Signpost to Excellence in Quality and Productivity}}
		,
	author={{
			BKarloff
		} and {
			SOstblom
		}}
		
		
			,
	year={1993}
			,
	publisher={Chichester: Wiley}
		
	

}

@incollection{b37,
	
	
		,
	title={{New management techniques: an international comparison}}
		,
	author={{
			LAKidwell
		} and {
			SKHo
		} and {
			JBlake
		} and {
			PWraith
		} and {
			RRoubi
		} and {
			AWRichardson
		}}
		
		
		
		
		
	
	
		,
	journal={{CPA journal}}
		
			72
			2
			
			,
	year={2002}
		
	

}

@incollection{b38,
	
	
		,
	title={{Benchmarking the benchmarking models}}
		,
	author={{
			GAKodali
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			15
			3
			
			,
	year={2008}
		
	

}

@incollection{b39,
	
	
		,
	title={{Benchmarking the Slovenian competitiveness by system of indicators}}
		,
	author={{
			AKovacic
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			14
			5
			
			,
	year={2007}
		
	

}

@incollection{b40,
	
	
		,
	title={{Enhancing the effectiveness of benchmarking in manufacturing organizations}}
		,
	author={{
			SKumar
		} and {
			CChandra
		}}
		
	
	
		,
	journal={{Industrial Management & Data Systems}}
		
			101
			2
			
			,
	year={2001}
		
	

}

@incollection{b41,
	
	
		,
	title={{Understanding factors for benchmarking adoption new evidence from Malaysia}}
		,
	author={{
			YPLee
		} and {
			SZailani
		} and {
			KLSoh
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			13
			5
			
			,
	year={2006}
		
	

}

@incollection{b42,
	
	
		,
	title={{Benchmarking in the UK: an empirical study of practitioners and academics}}
		,
	author={{
			DLongbottom
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			7
			2
			
			,
	year={2000}
		
	

}

@incollection{b43,
	
	
		,
	title={{Understanding benchmarking in Egyptian organizations: an empirical analysis}}
		,
	author={{
			HAMagd
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			15
			6
			
			,
	year={2008}
		
	
	,
	note={Benchmarking: An International Journal}

}

@incollection{b44,
	
	
		,
	title={{A model of characterization of the performance for a process of benchmarking}}
		,
	author={{
			J. -LMaire
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			9
			5
			
			,
	year={2002}
		
	

}

@incollection{b45,
	
	
		,
	title={{Benchmarking performance measures in traditional and just-in-time companies}}
		,
	author={{
			MZMeybodi
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			16
			1
			
			,
	year={2010}
		
	

}

@incollection{b46,
	
	
		,
	title={{En route to a theory of benchmarking}}
		,
	author={{
			JPMoriarty
		} and {
			CSmallman
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			16
			4
			
			,
	year={2009}
		
	

}

@incollection{b47,
	
	
		,
	title={{World class manufacturing: further evidence in the lean production debate}}
		,
	author={{
			NOliver
		} and {
			RDelbridge
		} and {
			DJones
		} and {
			JLowe
		}}
		
		
		
	
	
		,
	journal={{British Journal of Management}}
		
			5
			S1
			
			,
	year={1994}
		
	

}

@book{b48,
	
	
		,
	title={{Principles of Total Quality}}
		,
	author={{
			VKOmachonu
		} and {
			JRRoss
		}}
		
		
			,
	year={1994}
			,
	publisher={St. Lucie Press}
			,
	address={Delray Beach, FL}
		
	

}

@incollection{b49,
	
	
		,
	title={{Implementation of benchmarking concepts in Indian automobile industry -an empirical study}}
		,
	author={{
			APanwar
		} and {
			BNepal
		} and {
			RJain
		} and {
			OPYadav
		}}
		
		
		
	
	
		,
	journal={{An International Journal}}
		
			20
			6
			
			,
	year={2013}
		
	

}

@book{b50,
	
	
		,
	title={{The process of benchmarking, benchlearning and benchaction. The TQM Magazine}}
		,
	author={{
			VPer
		} and {
			FSHollensen
		}}
		
		
			,
	year={2001}
			13
			
		
	

}

@incollection{b51,
	
	
		,
	title={{Benchmarking as a tool of strategic management}}
		,
	author={{
			JPrasnikar
		} and {
			ZDebeljak
		} and {
			AAhcan
		}}
		
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			16
			2
			
			,
	year={2005}
		
	

}

@incollection{b52,
	
	
		,
	title={{Benchmarking concepts in the UK and Germany: a shared understanding among key players?}}
		,
	author={{
			SRohlfer
		}}
	
	
		,
	journal={{Benchmarking: An international Journal}}
		
			11
			5
			
			,
	year={2004}
		
	

}

@incollection{b53,
	
	
		,
	title={{A model for internal benchmarking: when and how? Benchmarking}}
		,
	author={{
			PBSouthard
		} and {
			DHParente
		}}
		
	
	
		,
	journal={{An International Journal}}
		
			14
			2
			
			,
	year={2007}
		
	

}

@book{b54,
	
	
		,
	title={{The Benchmarking Book}}
		,
	author={{
			MJSpendolini
		}}
		
			,
	year={1992}
			,
	publisher={American Management Association}
			,
	address={New York, NY}
		
	

}

@incollection{b55,
	
	
		,
	title={{Best practices for the effectiveness of benchmarking in the Indonesian manufacturing companies}}
		,
	author={{
			TASuhaiza
		} and {
			ZYFernando
		}}
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			17
			1
			
			,
	year={2010}
		
	

}

@incollection{b56,
	
	
		,
	title={{A computational geometry approach for benchmarking}}
		,
	author={{
			STalluri
		} and {
			JSarkis
		}}
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			21
			1/2
			
			,
	year={2001}
		
	

}

@incollection{b57,
	
	
		,
	title={{An empirical analysis of critical factor of TQM}}
		,
	author={{
			TThiagarajan
		} and {
			MZairi
		}}
		
	
	
		,
	journal={{Benchmarking for Quality Management & Technology}}
		
			5
			
			,
	year={1998}
		
	

}

@incollection{b58,
	
	
		,
	title={{Benchmarking best manufacturing practices -a study into four sectors of Turkish industry}}
		,
	author={{
			GUlusoy
		} and {
			IIkiz
		}}
		
	
	
		,
	journal={{International Journal}}
		
			,
	year={2001}
		
	

}

@incollection{b59,
	
	
		,
	title={{}}
	
	
		,
	journal={{Operations & Production Management. International Journal of Operations & Production Management}}
		
			21
			7
			
		
	

}

@book{b60,
	
	
		,
	title={{Using competitive benchmarking to set goals}}
		,
	author={{
			HKVaziri
		}}
		
			,
	year={1992}
			,
	publisher={Quality Progress}
			8
			
		
	

}

@incollection{b61,
	
	
		,
	title={{Benchmarking as an enabler of business excellence in the South African financial sector}}
		,
	author={{
			WVermeulen
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			10
			1
			
			,
	year={2003}
		
	

}

@book{b62,
	
	
		,
	title={{Strategic Benchmarking: How to Rate Your Company's Performance Against the World's Best}}
		,
	author={{
			GHWatson
		}}
		
			,
	year={1993}
			,
	publisher={Wiley}
			,
	address={New York, NY}
		
	

}

@incollection{b63,
	
	
		,
	title={{The theory and practice of benchmarking: then and now}}
		,
	author={{
			MYasin
		}}
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			9
			3
			
			,
	year={2002}
		
	

}

@incollection{b64,
	
	
		,
	title={{Benchmarking maturity as we approach the next millennium?}}
		,
	author={{
			MZairi
		} and {
			PKAhmed
		}}
		
	
	
		,
	journal={{Total Quality Management}}
		
			10
			4/5
			
			,
	year={1999}
		
	

}