@incollection{, 82FB5E335E1A6484547E3087EC286795 , author={{Elisa K.Chan} and {University of Applied Sciences Western Switzerland}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}1741936 } @incollection{b0, , title={{Structural Equation Modeling in Practice -a Review and Recommended 2-Step Approach}} , author={{ JCAnderson } and { DWGerbing }} , journal={{Psychological Bulletin}} 103 3 , year={1988} } @incollection{b1, , title={{A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships}} , author={{ JamesCAnderson } and { JamesANarus }} , journal={{Journal of Marketing}} 48 , year={1984} } @incollection{b2, , title={{River Magic: Extraordinary Experience and the Extended Service Encounter}} , author={{ EricJArnould } and { LindaLPrice }} , journal={{Journal of Consumer Research}} 20 , year={1993. 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