@incollection{,
	
					
					
					4ED2BBA6E7BEF53BBBA813974A41285D
				,
	author={{Dr. Hayel FalahAlserhan} and {Al-Bayt University, Jordan}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1757585
}

@incollection{b0,
	
	
		,
	title={{Measuring Banking Service Quality In Jordan: A Case Study of Arab Bank}}
		,
	author={{
			JAbbad
		} and {
			SI SAl-Hawary
		}}
		
	
	
		,
	journal={{Abhath Al -Yarmouk}}
		
			27
			3
			
			,
	year={2014}
		
	

}

@book{b1,
	
	
		,
	title={{Afaf Alsaa'ti, Mahmod almasari, the effect of management features in applying the total quality journal of Babylon university}}
		
			,
	year={2015}
			23
		
	

}

@incollection{b2,
	
	
		,
	title={{Globalization of human resources management is strategic}}
		,
	author={{
			AbdlazizAl-Nadawi
		} and {
			Badaer
		}}
		
	
	
		,
	booktitle={{ALmaseerah publishing house 1st ed. Pp142}}
				
			,
	year={2009}
		
	

}

@book{b3,
	
	
		,
	title={{Faleh Al-shujaa', the extent of applying the standards of quality and its impact on the performance of human resources, an applied study on human resources management in the Kwaiti national Guard}}
		,
	author={{
			Al-Autaiby
		}}
		
			,
	year={Jrdan 2010}
		
	
	,
	note={Unpublished master thesis, meddle east university}

}

@book{b4,
	
	
		,
	title={{Mohamed Abdlwahhab, management of total quality}}
		,
	author={{
			Al-Ezzawi
		}}
		
			,
	year={2005}
			,
	address={Jordan, Al-Yazori Piblishing house}
		
	

}

@book{b5,
	
	
		,
	author={{
			Al-Hawary
		}}
		,
	title={{Faleh Abdulqader, the reality of applying the total quality management in the Jordanian private hospitals. Albasaer university}}
				
			,
	year={2008}
			12
		
	

}

@incollection{b6,
	
	
		,
	title={{Quality level of health care service provided by King Abdullah educational hospital from patient's viewpoint}}
		,
	author={{
			SIAl-Hawary
		} and {
			SAAlghanim
		} and {
			AMMohammad
		}}
		
		
	
	
		,
	journal={{Interdisciplinary Journal of Contemporary Research in Business}}
		
			2
			11
			
			,
	year={2011}
		
	

}

@incollection{b7,
	
	
		,
	title={{Human Resource Management Practices in ZAIN Cellular Communications Company Operating in Jordan}}
		,
	author={{
			SIAl-Hawary
		}}
	
	
		,
	journal={{Perspectives of Innovation in Economics and Business}}
		
			8
			2
			
			,
	year={2011}
		
	

}

@incollection{b8,
	
	
		,
	title={{Human Resource Management Practices as a Success Factor of Knowledge Management Implementation at Health Care Sector in Jordan}}
		,
	author={{
			SIAl-Hawary
		}}
	
	
		,
	journal={{International Journal of Business and Social Science}}
		
			6
			11
			
			,
	year={2015}
		
	

}

@incollection{b9,
	
	
		,
	title={{The impact of Internal Marketing Practices on Services Quality of Commercial Banks in Jordan}}
		,
	author={{
			SI SAl-Hawary
		} and {
			AMetabis
		}}
		
	
	
		,
	journal={{International Journal of Services and Operations Management (IJSOM)}}
		
			13
			3
			
			,
	year={2013}
		
	

}

@incollection{b10,
	
	
		,
	title={{Health care services quality at private hospitals, from patients' perspective: a comparative study between Jordan and Saudi Arabia}}
		,
	author={{
			SI SAl-Hawary
		}}
	
	
		,
	journal={{African Journal of Business Management}}
		
			6
			22
			
			,
	year={2012}
		
	

}

@incollection{b11,
	
	
		,
	title={{The role of perceived quality and satisfaction in explaining customer brand loyalty: mobile phone service in Jordan}}
		,
	author={{
			SI SAl-Hawary
		}}
	
	
		,
	journal={{International Journal of Business Innovation and Research}}
		
			7
			4
			
			,
	year={2013a}
		
	

}

@incollection{b12,
	
	
		,
	title={{The Roles of Perceived Quality, Trust, and Satisfaction in Predicting Brand Loyalty: The Empirical Research On Automobile Brands In Jordan Market}}
		,
	author={{
			SI SAl-Hawary
		}}
	
	
		,
	journal={{International Journal of Business Excellence (IJBEX)}}
		
			6
			6
			
			,
	year={2013b}
		
	

}

@incollection{b13,
	
	
		,
	title={{Service quality at Jordanian commercial banks: what do their customers say}}
		,
	author={{
			SI SAl-Hawary
		} and {
			AMetabis
		}}
		
	
	
		,
	journal={{International Journal of Productivity and Quality Management}}
		
			10
			
			,
	year={2012}
		
	

}

@incollection{b14,
	
	
		,
	title={{Organizational Commitment of the Employees of the Ports Security Affairs of the State of Kuwait: The Impact of Human Recourses Management Practices}}
		,
	author={{
			SI SAl-Hawary
		} and {
			HAlajmi
		}}
		
	
	
		,
	journal={{International Journal of Academic Research in Economics and Management Sciences}}
		
			6
			1
			
			,
	year={2017}
		
	

}

@incollection{b15,
	
	
		,
	title={{The Quality of E-Government Services and its Role on Achieving Beneficiaries Satisfaction}}
		,
	author={{
			SI SAl-Hawary
		} and {
			SMAl-Menhaly
		}}
		
	
	
		,
	journal={{Global Journal of Management and Business Research: A Administration and Management}}
		
			16
			11
			
			,
	year={2016}
		
	

}

@incollection{b16,
	
	
		,
	title={{Impact of Electronic Service Quality on Customers Satisfaction of Islamic Banks in Jordan}}
		,
	author={{
			SI SAl-Hawary
		} and {
			Al-Smeran
		} and {
			WF
		}}
		
		
	
	
		,
	journal={{International Journal of Academic Research in Accounting}}
		
			7
			1
			
			,
	year={2016}
		
	
	,
	note={Finance and Management Sciences}

}

@incollection{b17,
	
	
		,
	title={{The Impact of electronic banking services on the Customers Loyalty of Commercial Banks in Jordan}}
		,
	author={{
			SI SAl-Hawary
		} and {
			AJHussien
		}}
		
	
	
		,
	journal={{International Journal of Academic Research in Accounting}}
		
			7
			1
			
			,
	year={2016}
		
	
	,
	note={Finance and Management Sciences}

}

@incollection{b18,
	
	
		,
	title={{Impact of Human Resources Management Practices on Employees' Satisfaction A Field Study on the Rajhi Cement Factory}}
		,
	author={{
			SI SAl-Hawary
		} and {
			FAShdefat
		}}
		
	
	
		,
	journal={{International Journal of Academic Research in Accounting}}
		
			6
			4
			
			,
	year={2016}
		
	
	,
	note={Finance and Management Sciences}

}

@incollection{b19,
	
	
		,
	title={{Impact of Human Resource Strategies on Perceived Organizational Support at Jordanian Public Universities}}
		,
	author={{
			SI SAl-Hawary
		} and {
			WNusair
		}}
		
	
	
		,
	journal={{Global Journal of Management and Business Research: A Administration and Management}}
		
			17
			1
			
			,
	year={2017}
		
	

}

@incollection{b20,
	
	
		,
	title={{The impact of internal marketing on employee's job satisfaction of commercial banks in Jordan}}
		,
	author={{
			SI SAl-Hawary
		} and {
			KAAl -Qudah
		} and {
			PMAbutayeh
		} and {
			SMAbutayeh
		} and {
			DyMAl -Zyadat
		}}
		
		
		
		
	
	
		,
	journal={{Interdisciplinary Journal of Contemporary Research in Business}}
		
			4
			9
			
			,
	year={2013}
		
	

}

@incollection{b21,
	
	
		,
	title={{Rana hamzeh salman, the impact of human resources strategies implementation on the total quality in Jordanian private hospitals}}
		,
	author={{
			Al-Khateeb
		}}
	
	
		,
	journal={{journal of Babylon university}}
		
			3
			,
	year={2014}
		
	

}

@incollection{b22,
	
	
		,
	title={{The Impact of Islamic Banks' Service Quality Perception on Jordanian Customers Loyalty}}
		,
	author={{
			MTAlshurideh
		} and {
			SI SAl-Hawary
		} and {
			AM IBatayneh
		} and {
			AI
		} and {
			Alkurdi
		} and {
			B
		}}
		
		
		
		
		
	
	
		,
	journal={{Journal of Management Research}}
		
			9
			2
			
			,
	year={2017}
		
	

}

@book{b23,
	
	
		,
	title={{Huma Resource Management Practice"?10 th ed? Personnel Management-Hand Books}}
		,
	author={{
			Armstrong?michael
		}}
		
			,
	year={2009}
		
	

}

@book{b24,
	
	
		,
	title={{Ayedh, the role of university of science and technology hospital management in applying the total quality, Arab journal for quality assurance in higher education}}
		
			2013
		
	

}

@incollection{b25,
	
	
		,
	title={{Suhail Mohamed the total quality management and its impact on academic performance qualifications in the Saudi universities , Majmaah university, journal of Arab studies in education and psychology (ASEP)}}
		,
	author={{
			BaniMustafa
		}}
	
	
		,
	journal={{NO}}
		
			28
			2
			,
	year={2012}
		
	

}

@incollection{b26,
	
	
		,
	title={{Strategic Human Resource Management (SHRM): A Paradigm Shift for Achieving Sustained Competitive Advantage in Organization}}
		,
	author={{
			JamesInyang? Benjamin
		}}
	
	
		,
	journal={{? International Bulletin of Business Administration? Euro Journals? Inc}}
		
			28
			142
			,
	year={2010. 2011}
			,
	publisher={Amman}
		
	
	,
	note={Jawad Kadem, modern management system for higher education, assafaa' publishing house}

}

@book{b27,
	
	
		,
	title={{Maher Ahmed, the management of human resources, El Gamaya publishing house}}
		
			,
	year={2009}
			,
	address={Alexandria}
		
	

}

@book{b28,
	
	
		,
	title={{improve the institution performance under the management of total quality}}
		,
	author={{
			Mazgesh
		}}
		
			,
	year={2012}
			,
	address={Algeria university}
		
	
	,
	note={unpublished thesis}

}

@book{b29,
	
	
		,
	author={{
			MichaelArmstrong
		}}
		,
	title={{management human resources strategy, Enas Al-Wakel translation}}
				
			,
	year={2008}
			24
		
		
			Arab Nile group
		
	

}

@book{b30,
	
	
		,
	title={{Sapah Alnajar, management of production and process athakerh publishing house}}
		,
	author={{
			MuhsenAbduljaber
		} and {
			Abdulkareem
		}}
		
		
			,
	year={2012}
			,
	address={Bagdad}
		
	

}

@book{b31,
	
	
		,
	title={{Understanding Total Quality Management in Context}}
		,
	author={{
			AlexandrosPsychogios
		} and {
			G
		}}
		
		
			,
	year={March, 2007}
			12
		
	

}

@book{b32,
	
	
		,
	title={{Operations Management}}
		,
	author={{
			NigelSlack
		} and {
			StuartChambers
		} and {
			Johnston
		} and {
			Robert
		}}
		
		
		
		
			,
	year={2010}
			,
	publisher={Prentice-Hall}
			,
	address={London}
		
	
	,
	note={6th Ed}

}

@book{b33,
	
	
		,
	title={{Production / Operations Management}}
		,
	author={{
			WilliamStevenson
		}}
		
			,
	year={2009}
			,
	publisher={Mc GRAW-Hill}
			,
	address={New York}
		
	
	,
	note={10th Ed}

}