@incollection{,
	
					
					
					1B159A162A17F7DC411D791E6CDD2A1A
				,
	author={{Dr. LeilaScanfone} and {Dr. LeilaScanfone}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1755365
}

@incollection{b0,
	
	
		,
	title={{Service supply chain management}}
		,
	author={{
			JSArlbjørn
		} and {
			PVFreytag
		} and {
			HDeHaas
		}}
		
		
		10.1108/09600031111123796
		
	
	
		,
	journal={{International Journal of Physical Distribution & Logistics Management}}
		
			41
			3
			
			,
	year={2011}
		
	

}

@incollection{b1,
	
	
		,
	title={{Creating valuein-use through marketing interaction: the exchange logic of relating, communicating and knowing}}
		,
	author={{
			DBallantyne
		} and {
			RJVarey
		}}
		
		10.1177/1470593106066795
		
	
	
		,
	journal={{Marketing Theory}}
		
			6
			3
			
			,
	year={2006}
		
	

}

@incollection{b2,
	
	
		,
	title={{A Iris dos Olhos da Segurança Pública}}
		,
	author={{
			ECarvalho
		} and {
			ADe
		}}
		
	
	
		,
	journal={{Uma análise Geográfica. Caderno De Geografia}}
		
			19
			31
			
			,
	year={2008}
		
	
	,
	note={Projeto Olho Vivo}

}

@incollection{b3,
	
	
		,
	title={{Co-production versus co-creation: a process based continuum in the hotel service context}}
		,
	author={{
			PChathoth
		} and {
			LAltinay
		} and {
			RJHarrington
		} and {
			FOkumus
		} and {
			ES WChan
		}}
		
		
		
		
		10.1016/j.ijhm.2012.03.009
		
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			32
			1
			
			,
	year={2013}
		
	

}

@book{b4,
	
	
		,
	title={{Gerenciamento da cadeia de suprimentos: estratégia, gerenciamento e operação}}
		,
	author={{
			SChopra
		} and {
			PMeindl
		}}
		
		
			,
	year={2003}
			,
	publisher={Prentice Hall}
			,
	address={São Paulo}
		
	

}

@book{b5,
	
	
		,
	title={{Logística e gerenciamento da cadeia de suprimentos -criando redes que agregam valor}}
		,
	author={{
			MChristopher
		}}
		
			,
	year={2007}
			,
	publisher={Thomson Learning}
			,
	address={São Paulo}
		
	
	,
	note={2nd ed.}

}

@incollection{b6,
	
	
	
	
		,
	booktitle={{Retratos da Sociedade Brasileira: problemas e prioridades. Indicadores CNI}}
				
			,
	year={2015}
			22
		
	

}

@book{b7,
	
	
		,
	title={{Para administrar a ordem pública e a aplicação da lei: formas de policiamento uma perspectiva comparada Brasil -Estados Unidos -uma análise das experiências de Belo Horizonte}}
		,
	author={{
			MV GCruz
		} and {
			Da
		}}
		
		
			,
	year={2005}
			,
	address={MG e Washington, D.C. Tese}
		
	
	,
	note={Doutorado em Administração}

}

@incollection{b8,
	
	
		,
	title={{Building theories from case study research}}
		,
	author={{
			KMEisenhardt
		}}
		10.5465/AMR.1989.4308385
		
	
	
		,
	journal={{Academy of Management Review}}
		
			14
			4
			
			,
	year={1989}
		
	

}

@incollection{b9,
	
	
		,
	title={{A manufacturer moving upstream: triadic collaboration for service delivery. Supply Chain Management}}
		,
	author={{
			MFinne
		} and {
			JHolmström
		}}
		
		10.1108/13598541311293159
		
	
	
		,
	journal={{An International Journal}}
		
			18
			1
			
			,
	year={2013}
		
	

}

@book{b10,
	
	
		,
	title={{Introdução à pesquisa qualitativa}}
		,
	author={{
			UFlick
		}}
		
			,
	year={2009}
			,
	publisher={Artmed}
			,
	address={Porto Alegre}
		
	
	,
	note={3rd ed.}

}

@book{b11,
	
	
		,
	title={{Um estudo do planejamento de novos serviços preventivos de segurança pública na Polícia Militar de Minas Gerais}}
		,
	author={{
			LSFreitas
		} and {
			De
		}}
		
		
			,
	year={2003}
		
	
	,
	note={Mestrado em Engenharia de Produção}

}

@incollection{b12,
	
	
		,
	title={{Conceptualizing and managing service supply chains}}
		,
	author={{
			MGiannakis
		}}
		10.1080/02642069.2010.503879
		
	
	
		,
	journal={{The Service Industries Journal}}
		
			31
			11
			
			,
	year={2011}
		
	

}

@incollection{b13,
	
	
		,
	title={{Developing the concept of supply strategy}}
		,
	author={{
			CMHarland
		} and {
			RCLamming
		} and {
			PDCousins
		}}
		
		
		10.1108/01443579910278910
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
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			7
			
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	year={1999}
		
	

}

@book{b14,
	
	
		,
	title={{How to develop a differentiated supply chain strategy. Industrial Management & Data Systems}}
		,
	author={{
			PHilletofth
		}}
		10.1108/02635570910926573
		
		
			,
	year={2009}
			109
			
		
	

}

@incollection{b15,
	
	
		,
	title={{Toward a conceptual foundation for service science: contributions from service-dominant logic}}
		,
	author={{
			RFLusch
		} and {
			SLVargo
		} and {
			GWessels
		}}
		
		
		10.1147/sj.471.0005
		
	
	
		,
	journal={{IBM Systems Journal}}
		
			47
			1
			
			,
	year={2008}
		
	

}

@book{b16,
	
	
		,
	title={{Entendendo Michael Porter: o guia essencial da competiçao estratégica}}
		,
	author={{
			JMagretta
		}}
		
			,
	year={2012}
			,
	publisher={HSM Editora}
			,
	address={São Paulo}
		
	

}

@book{b17,
	
	
		,
	title={{Mudanças organizacionais na implementação do policiamento comunitário}}
		,
	author={{
			KR LMarinho
		}}
		
			,
	year={2002}
		
	
	,
	note={Mestrado em sociologia}

}

@book{b18,
	
	
		,
	title={{Case study research in education: a qualitative approach}}
		,
	editor={Belo Horizonte. 19. Merrian, S. B.}
		
			,
	year={1988}
			,
	publisher={Jossey-Bass}
			,
	address={San Francisco}
		
		
			Universidade Federal de Minas Gerais / Faculdade de Filosofia e Ciência Humanas
		
	

}

@book{b19,
	
	
		,
	title={{Projeto "Olho Vivo": dispositivo de vigilância no espaço urbano de Belo Horizonte}}
		,
	author={{
			WMilani
		} and {
			EDeJesus
		}}
		
		
			,
	year={2012}
			4
		
	

}

@incollection{b20,
	
	
		,
	title={{Qualitative data analysis: an expanded sourcebook}}
		,
	author={{
			MBMiles
		} and {
			AMHuberman
		}}
		
	
	
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	booktitle={{Thousand Oaks: Sage}}
				
			,
	year={1994}
		
	
	,
	note={2nd ed.}

}

@incollection{b21,
	
	
		,
	title={{Diretriz para produção de serviços de segurança pública no 3.01.01/2010 -regula o emprego operacional da Polícia Militar de Minas Gerais}}
		,
	author={{
			MinasPolíciaGerais
		} and {
			Militar
		}}
		
	
	
		,
	journal={{Comando Geral}}
		
			,
	year={2010}
		
	
	,
	note={Comando-Geral. 3a Seção do Estado Maior da PMMG}

}

@incollection{b22,
	
	
		,
	title={{Intrução no 3.03.11/201 -organiza e disciplina a implantação das redes de vizinhos protegidos no Estado de Minas Gerais pela PMMG}}
		,
	author={{
			MinasPolíciaGerais
		} and {
			Militar
		}}
		
	
	
		,
	journal={{Comando Geral}}
		
			,
	year={2011}
			,
	publisher={PMMG -Comando-Geral}
		
	

}

@incollection{b23,
	
	
		,
	title={{Aligning product characteristics and the supply chain process -a normative perspective}}
		,
	author={{
			MMorita
		} and {
			JA DMachuca
		} and {
			EJFlynn
		} and {
			JLPérez De Los Ríos
		}}
		
		
		
		10.1016/j.ijpe.2014.09.024
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			161
			
			,
	year={2015}
		
	

}

@incollection{b24,
	
	
		,
	title={{From value chain to value constellation: designing interactive strategy}}
		,
	author={{
			RNorman
		} and {
			RRamírez
		}}
		
	
	
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	journal={{Harvard Business Review}}
		
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}

@book{b25,
	
	
		,
	title={{A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach. The American Review of Public Administration}}
		,
	author={{
			SPOsborne
		} and {
			ZRadnor
		} and {
			GNasi
		}}
		
		
		10.1177/0275074012466
		
		
			,
	year={2013}
			43
			
		
	

}

@book{b26,
	
	
		,
	title={{}}
		,
	author={{
			SPOsborne
		} and {
			ZRadnor
		} and {
			KStrokosch
		}}
		
		
		
			,
	year={2016}
		
	

}

@incollection{b27,
	
	
		,
	title={{Co-production and the co-creation of value in public services: a suitable case for treatment ?}}
		10.1080/14719037.2015.1111927
		
	
	
		,
	journal={{Public Management Review}}
		
			18
			5
			
		
	

}

@incollection{b28,
	
	
		,
	title={{Como as forças competitivas moldam a estratégia}}
		,
	author={{
			MEPorter
		}}
	
	
		,
	booktitle={{Estratégia: a busca da vantagem competitiva}}
				,
	editor={
			MMontegomery
			CAPorter
		}
		
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	year={1998}
			
		
	
	,
	note={Rio de Janeiro: Campus}

}

@incollection{b29,
	
	
		,
	title={{Cocreation experiences: the next practice in value creation}}
		,
	author={{
			CKPrahalad
		} and {
			VRamaswamy
		}}
		
		10.1002/dir.20015
		
	
	
		,
	journal={{Journal of Interactive Marketing}}
		
			18
			3
			
			,
	year={2004a}
		
	

}

@book{b30,
	
	
		,
	title={{The future of competition: co-creating unique value with customers}}
		,
	author={{
			CKPrahalad
		} and {
			VRamaswamy
		}}
		
		
			,
	year={2004b}
			,
	publisher={Harvard Business School Press}
			,
	address={Boston}
		
	

}

@incollection{b31,
	
	
		,
	title={{Como fazer uma monografia}}
		,
	author={{
			DVSalomon
		}}
	
	
		,
	booktitle={{São Paulo: Martins Fontes}}
				
			,
	year={2001}
		
	
	,
	note={10th ed.}

}

@incollection{b32,
	
	
		,
	title={{Visualizing service operations}}
		,
	author={{
			SESampson
		}}
		10.1177/1094670511435541
		
	
	
		,
	journal={{Journal of Service Research}}
		
			15
			2
			
			,
	year={2012}
		
	

}

@book{b33,
	
	
		,
	title={{Essentials of service design}}
		,
	author={{
			SESampson
		}}
		
			,
	year={2014}
			,
	address={Utah}
		
		
			Brigham Young University
		
	
	,
	note={3rd ed.}

}

@book{b34,
	
	
		,
	title={{The service innovation toolkit. unpublished}}
		,
	author={{
			SESampson
		} and {
			RBChase
		}}
		
		
			,
	year={2010}
			,
	address={US}
		
		
			Brigham Young University
		
	

}

@incollection{b35,
	
	
		,
	title={{Melhoria de desempenho em serviços: alternativas para lidar com o trade-off entre eficiência e eficácia}}
		,
	author={{
			NTorres Junior
		} and {
			DIMiiake
		}}
		
	
	
		,
	journal={{Produção Online}}
		
			11
			1
			
			,
	year={2011}
		
	

}

@incollection{b36,
	
	
		,
	title={{Evolving to a new dominant Logic for Marketing}}
		,
	author={{
			SLVargo
		} and {
			RFLusch
		}}
		
		10.1509/jmkg.68.1.1.24036
		
	
	
		,
	journal={{Journal of Marketing}}
		
			68
			1
			
			,
	year={2004}
		
	

}

@incollection{b37,
	
	
		,
	title={{On value and value co-creation: A service systems and service logic perspective}}
		,
	author={{
			SLVargo
		} and {
			PPMaglio
		} and {
			MAAkaka
		}}
		
		
		10.1016/j.emj.2008.04.003
		
	
	
		,
	journal={{European Management Journal}}
		
			26
			3
			
			,
	year={2008}
		
	

}

@book{b38,
	
	
		,
	author={{
			RKYin
		}}
		,
	title={{Estudo de Caso: planejamento e métodos}}
				Porto Alegre
		
			,
	publisher={Bookman}
			,
	year={2005}
		
	
	,
	note={3rd ed.}

}