@incollection{,
	
					
					
					D54F2BBA7BA54CCED95294E470E36A8B
				,
	author={{Ayyoub AhmadAlsawalhah} and {}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}17197105
}

@book{b0,
	
	
		,
	author={{
			MAAl-Azzawi
		}}
		,
	title={{Total Quality Management}}
				
			,
	year={2005}
		
	

}

@incollection{b1,
	
	
		,
	title={{}}
	
	
		,
	journal={{Dar Alyazuri for Publishing and Distribution}}
		
	

}

@incollection{b2,
	
	
		,
	title={{Impact of training on employee performance: a study of telecommunication sector in Pakistan}}
		,
	author={{
			SAfshan
		} and {
			ISobia
		} and {
			AKamran
		} and {
			MNasir
		}}
		
		
		
	
	
		,
	journal={{Interdisciplinary Journal of Contemporary Research}}
		
			,
	year={2012}
		
	
	,
	note={in Business 4, 6}

}

@book{b3,
	
	
		,
	title={{A handbook of personnel Management Practices}}
		,
	author={{
			MArmstrong
		}}
		
			,
	year={1995}
			,
	publisher={Kogan Page Limited London}
		
	

}

@book{b4,
	
	
		,
	title={{Managing Human Resources}}
		,
	author={{
			GWBohlander
		} and {
			SASnell
		}}
		
		
			,
	year={2004}
			,
	publisher={South-Western Publishing Co}
			,
	address={Mason, Ohio}
		
	
	,
	note={13th Ed}

}

@incollection{b5,
	
	
		,
	title={{The Impact of Training on Productivity: Evidence from a Large Panel of Firms}}
		,
	author={{
			EColombo
		} and {
			LStanca
		}}
		
	
	
		,
	journal={{Working Papers}}
		
			134
			,
	year={2008}
		
		
			University of Milano-Bicocca, Department of Economics
		
	

}

@incollection{b6,
	
	
		,
	title={{Management theory and total quality: improving research and practice through theory development}}
		,
	author={{
			JWDean
		} and {
			DEBowen
		}}
		
	
	
		,
	journal={{Academy of Management Review}}
		
			19
			3
			
			,
	year={1994}
		
	

}

@book{b7,
	
	
		,
	title={{Quality Management, Organization, and Strategy, 6thedition}}
		,
	author={{
			JREvans
		}}
		
			,
	year={2011}
			,
	publisher={South Western CENGAGE Learning}
		
	

}

@incollection{b8,
	
	
		,
	title={{The Impact of Quality Management Practices on Performance and Competitive Advantage}}
		,
	author={{
			BBFlynn
		} and {
			RGSchroeder
		} and {
			SSakakibara
		}}
		
		
	
	
		,
	journal={{Decision Sciences}}
		
			26
			5
			
			,
	year={1995}
		
	

}

@incollection{b9,
	
	
		,
	title={{Hotel and hospitality management organizations, an integrated approach in the context of modern management concepts}}
		,
	author={{
			GadElRab
		} and {
			SyedMohammad
		}}
		
	
	
		,
	journal={{Sadat Academy for Management Sciences}}
		
			,
	year={1996}
		
	

}

@book{b10,
	
	
		,
	title={{Managing Human Resources}}
		,
	author={{
			MejiaGomez
		} and {
			LRBalkin
		} and {
			DBCardy
		} and {
			RL
		}}
		
		
		
		
			,
	year={2014}
			,
	address={New Jersey}
		
	
	,
	note={12 ed}

}

@incollection{b11,
	
	
		,
	title={{Total quality management skills in training, ISO9000 applications in training}}
		,
	author={{
			MAHilal
		}}
	
	
		,
	journal={{Cairo}}
		
			,
	year={1996}
		
	

}

@incollection{b12,
	
	
		,
	title={{Total quality management for sustainable development: Process based system models}}
		,
	author={{
			RIsaksson
		}}
	
	
		,
	journal={{Business Process Management Journal}}
		
			12
			5
			
			,
	year={2006}
		
	

}

@book{b13,
	
	
		,
	title={{The Impact of Training on Productivity and Wages: Firm Level Evidence', IZA Discussion Papers 4731}}
		,
	author={{
			JKonings
		} and {
			SVanormelingen
		}}
		
		
			,
	year={2010}
		
		
			Institute for the Study of Labor (IZA
		
	

}

@incollection{b14,
	
	
		,
	title={{Best practices in quality management for innovation performance}}
		,
	author={{
			SLeavengood
		} and {
			TRAnderson
		}}
		
	
	
		,
	journal={{Technology Management in the Energy Smart World (PICMET)}}
		
			11
			,
	year={2011. July 31 2011-Aug. 4 2011. 2011}
		
	
	,
	note={Proceedings of PICMET}

}

@book{b15,
	
	
		,
	title={{Human Resource Management. Faculty of Commerce}}
		,
	author={{
			ASMustafa
		}}
		
			,
	year={2000}
			,
	address={Banha University}
		
	

}

@incollection{b16,
	
	
		,
	title={{Aspects of training and remuneration in the accommodation industry}}
		,
	author={{
			RuthTaylor
		} and {
			DougDavies
		}}
		
	
	
		,
	journal={{Journal of European Industrial Training}}
		
			6
			28
			,
	year={2004}
		
	

}

@book{b17,
	
	
		,
	title={{Human Resource Management}}
		,
	author={{
			MNShawish
		}}
		
			,
	year={2014}
			,
	publisher={Sunrise House Publishers}
			,
	address={Jordan}
		
	

}

@incollection{b18,
	
	
		,
	title={{Assessing the awareness of total quality management in Indian service industries: An empirical investigation}}
		,
	author={{
			FTalib
		} and {
			ZRahman
		} and {
			MNQureshi
		}}
		
		
	
	
		,
	journal={{Asian Journal on Quality}}
		
			
			,
	year={2011}
		
	

}

@book{b19,
	
	
		,
	title={{}}
		,
	author={{
			TomBaum
		}}
		
			228
		
	

}

@incollection{b20,
	
	
		,
	title={{Skills and training in the hotel sector: The Case of front office employment in Northern Ireland}}
		,
	author={{
			FrancesDevine
		}}
	
	
		,
	journal={{Tourism and Hospitality Research}}
		
			7
			
			,
	year={2007}
		
	

}