@incollection{,
	
					
					
					F8CE73654B9A6BC55C9A26CA91681CBD
				,
	author={{Khalid A.Almurshidee} and {Qassim University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}17117
}

@incollection{b0,
	
	
		,
	title={{Impact of key organizational factors in facilitating TQM in a Saudi Arabian public sector organization: An empirical study}}
		,
	author={{
			AMAlhaqbani
		}}
	
	
		,
	journal={{International Journal of Innovations in Business}}
		
			2
			8
			
			,
	year={2013}
		
	

}

@incollection{b1,
	
	
		,
	title={{Constraints of the Application of TQM in Higher Education Institutions Empirical Study}}
		,
	author={{
			SAAl-Oddadi
		}}
	
	
		,
	journal={{Journal of King Abdulaziz University: Economics & Administration}}
		
			27
			1
			
			,
	year={2013}
		
	

}

@incollection{b2,
	
	
		,
	title={{Total Quality Management in Education Directorates in Saudi Arabia: Contrasting Provincial Case Studies}}
		,
	author={{
			JAlruwaili
		}}
	
	
		,
	journal={{Public Policy and Administration Research}}
		
			3
			6
			
			,
	year={2013}
		
	

}

@incollection{b3,
	
	
		,
	title={{The Influence of Transformational Leadership on the Level of TQM Implementation in the Higher Education Sector}}
		,
	author={{
			HAArgia
		} and {
			AIsmail
		}}
		
	
	
		,
	journal={{Higher Education Studies}}
		
			3
			1
			136
			,
	year={2013}
		
	

}

@incollection{b4,
	
	
		,
	title={{Implementation of Total Quality Management in colleges of physical education in Jordan}}
		,
	author={{
			ZLAltahayneh
		}}
	
	
		,
	journal={{International Journal of Business and Social Science}}
		
			5
			3
			
			,
	year={2014}
		
	

}

@incollection{b5,
	
	
		,
	title={{Hewtett -Packard Company Medical Products Group}}
		,
	author={{
			Brad
		}}
	
	
		,
	booktitle={{Mara Minerua Melum, Break through leadership}}
				
			,
	year={1995}
		
	
	,
	note={It & Others}

}

@book{b6,
	
	
		,
	title={{Reading in Total Quality Management, Copyright, by Har Court Brace & Company}}
		,
	author={{
			HCosting
		}}
		
			,
	year={1994}
			,
	address={Sandigo, New York}
		
	

}

@incollection{b7,
	
	
		,
	title={{Determinants of business student satisfaction and retention in higher education: applying Herzberg's two-factor theory}}
		,
	author={{
			OWDeshieldsJr
		} and {
			AKara
		} and {
			EKaynak
		}}
		
		
	
	
		,
	journal={{International journal of educational management}}
		
			19
			2
			
			,
	year={2005}
		
	

}

@incollection{b8,
	
	
		,
	title={{The impact of leadership practices on service quality in private higher education in South Africa}}
		,
	author={{
			RDirkse Van Schalkwyk
		} and {
			ADavis
		} and {
			RPellissier
		}}
		
		
	
	
		,
	journal={{Journal of Contemporary Management}}
		
			10
			
			,
	year={2013}
		
	

}

@incollection{b9,
	
	
		,
	title={{A Service Quality Model and Its Marketing Implications}}
		,
	author={{
			CGronroos
		}}
	
	
		,
	journal={{European Journal of Marketing}}
		
			18
			4
			
			,
	year={1984}
		
	

}

@incollection{b10,
	
	
		,
	title={{Universities in a competitive global marketplace: A systematic review of the literature on higher education marketing}}
		,
	author={{
			JHemsley-Brown
		} and {
			IOplatka
		}}
		
	
	
		,
	journal={{International Journal of public sector management}}
		
			19
			4
			
			,
	year={2006}
		
	

}

@incollection{b11,
	
	
		,
	title={{Total quality management (TQM) strategy and organisational characteristics: Evidence from a recent WTO member}}
		,
	author={{
			DTHoang
		} and {
			BIgel
		} and {
			TLaosirihongthong
		}}
		
		
	
	
		,
	journal={{Total quality management}}
		
			21
			9
			
			,
	year={2010}
		
	

}

@incollection{b12,
	
	
		,
	author={{
			SMLee
		} and {
			FLuthans
		} and {
			RHodgetts
		}}
		
		
	
	
		,
	booktitle={{Total Quality Management: Implication for Central and Eastern Europe}}
				
			,
	year={1992}
			20
			
		
	

}

@incollection{b13,
	
	
		,
	title={{Regulating higher education: Quality assurance and neo-liberal managerialism in higher education-A critical introduction}}
		,
	author={{
			DSJarvis
		}}
	
	
		,
	journal={{Policy and Society}}
		
			33
			3
			
			,
	year={2014}
		
	

}

@incollection{b14,
	
	
		,
	title={{Creating a Culture of Evaluation and Self-Regulation in Higher Education Organizations}}
		,
	author={{
			RKelleh
		}}
	
	
		,
	journal={{Quality Control and Applied Statistics}}
		
			41
			3
			
			,
	year={1996}
		
	

}

@incollection{b15,
	
	
		,
	title={{Total quality management as competitive advantage: a review and empirical study}}
		,
	author={{
			TCPowell
		}}
	
	
		,
	journal={{Strategic management journal}}
		
			16
			1
			
			,
	year={1995}
		
	

}

@book{b16,
	
	
		,
	title={{}}
		,
	author={{
			CRichard
		}}
		
			,
	year={1992}
			,
	publisher={Butter worth Heine Mann}
			,
	address={New York}
		
	

}

@book{b17,
	
	
		,
	title={{Conceptualizing total quality management in higher education. The TQM magazine}}
		,
	author={{
			SSahney
		} and {
			DKBanwet
		} and {
			SKarunes
		}}
		
		
		
			,
	year={2004}
			16
			
		
	

}

@incollection{b18,
	
	
		,
	title={{Critical success factors for sustainable improvement in technical education excellence: A literature review}}
		,
	author={{
			ARSahu
		} and {
			RRShrivastava
		} and {
			RLShrivastava
		}}
		
		
	
	
		,
	journal={{The TQM Journal}}
		
			25
			1
			
			,
	year={2013a}
		
	

}

@incollection{b19,
	
	
		,
	title={{Development and validation of an instrument for measuring critical success factors (CSFs) of technical education-a TQM approach}}
		,
	author={{
			ARSahu
		} and {
			RRShrivastava
		} and {
			RLShrivastava
		}}
		
		
	
	
		,
	journal={{International Journal of Productivity and Quality Management}}
		
			11
			1
			
			,
	year={2013b}
		
	

}

@incollection{b20,
	
	
		,
	title={{Strategies for Implementation: The Elcamino College Total Quality Management Story}}
		,
	author={{
			PeachySchauerman
		} and {
			B
		}}
		
	
	
		,
	journal={{Community College of Research and Practice}}
		
			18
			4
			
			,
	year={1994}
		
	

}

@incollection{b21,
	
	
		,
	title={{Evaluation of the factors that determine quality in higher education: an empirical study}}
		,
	author={{
			NShroff
		} and {
			KDave
		} and {
			E; MTarawneh
		} and {
			VGerogiannis
		} and {
			PFitsilis
		}}
		
		
		
		
	
	
		,
	booktitle={{International handbook of leadership for learning}}
				Netherlands
		
			,
	publisher={Springer}
			,
	year={2014. 2011. 2010}
			18
			
		
	
	,
	note={Quality Assurance in Education}

}

@incollection{b22,
	
	
		,
	title={{Student satisfaction and student perceptions of quality at international branch campuses in the United Arab Emirates}}
		,
	author={{
			S?? Wilkins
		} and {
			MStephens Balakrishnan
		} and {
			JHuisman
		}}
		
		
	
	
		,
	journal={{Journal of Higher Education Policy and Management}}
		
			34
			5
			
			,
	year={2012}
		
	

}

@incollection{b23,
	
	
		,
	title={{Implementing Total Quality Management (TQM) on the Higher Education Institutions-A Conceptual Model}}
		,
	author={{
			AMZabadi
		}}
	
	
		,
	journal={{Journal of Finance and Economics}}
		
			1
			1
			
			,
	year={2013}
		
	

}

@book{b24,
	
	
		,
	author={{
			MZineldin
		} and {
			HCAkdag
		} and {
			MBelal
		}}
		
		
		,
	title={{Total Relationship Management (TRM) and 5 Qs Model as New Management Techniques: A Comparative Study for a Knowledge-Intensive Sector. International Business and Management}}
				
			,
	year={2012}
			4
			
		
	

}