@incollection{, 79EEBB00043BF2C305BE1A513162355F , author={{Krishna KGovender} and {Regenesys Business School}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}16616 } @book{b0, , title={{Building strong brands}} , author={{ DAaker }} , year={1996} , publisher={The Free Press} , address={New York} } @book{b1, , title={{South Africa: LTE rollouts, network investments and undersea cables to boost competition and revenue}} , author={{ KArsal } and { OYatera }} , year={2014. 10 February, 2014} } @book{b2, , title={{Three essays on the customer satisfaction-customer loyalty association}} , author={{ YBae }} , year={2012} University of Iowa , note={Phd Thesis} } @incollection{b3, , title={{Does attitudinal loyalty influence behavioural loyalty? A theoretical and empirical study}} , author={{ SBandyopadhay } and { MMartell }} , journal={{Journal of Retailing and Consumer Services}} 14 , year={2007} } @incollection{b4, , title={{Analysis of the antecedents of customer loyalty of telecommunication industry in Ghana: The case of Vodafone (Ghana)}} , author={{ RBoohene } and { GAgyapong }} , journal={{International Business Research}} 4 1 , year={2011} } @incollection{b5, , title={{SA's bank clients are becoming less loyal}} , author={{ JClarke }} , journal={{Moneyweb. 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July 24. 30 July. 2014} } @incollection{b16, , title={{What makes customers brand loyal: A study on the telecommunication sector of Pakistan}} , author={{ NNawaz } and { AUsman }} , journal={{International Journal of Business and Social Science}} 14 2 , year={2011} } @book{b17, , title={{Satisfaction: A behavioral perspective on the consumer}} , author={{ RLOliver }} , year={1999} , publisher={McGraw Hill} , address={New York} } @incollection{b18, , title={{The impact of bank brand image on customer satisfaction and loyalty: A case of kenya commercial bank}} , author={{ GOnyacha }} , journal={{European Journal of Business and Management}} 21 5 , year={2013} } @incollection{b19, , title={{Behavioral brand loyalty and consumer brand associations}} , author={{ JRomaniuk } and { MNenycz-Thiel }} , journal={{Journal of Business Research}} 66 1 , year={2013} } @incollection{b20, , title={{Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece}} , author={{ ISantouridis } and { PTrivellas }} , journal={{The TQM Journal}} 22 3 , year={2010} } @incollection{b21, , title={{The effect of brand image on overall satisfaction and loyalty intention in the context of color cosmetic}} , author={{ SSondoh } and { MWan Omar } and { NAbdul Wahid } and { IIsmail } and { AHarun }} , journal={{Asian Academy of Management Journal}} 12 1 , year={2007} } @book{b22, , title={{Is Cell C taking market share? Moneyweb}} , author={{ HTarrant }} , year={2013. 10 February, 2014} } @incollection{b23, , title={{Development of marketing science and studies in Lithuania}} , author={{ RVirvilaite }} , journal={{Inzinerine Ekonomika-Engineering Economics}} 4 , year={2008} } @incollection{b24, , title={{Determinants and outcomes of relationship quality}} , author={{ AWong } and { LZhou }} , journal={{Journal of International Consumer Marketing}} 18 3 , year={2006} } @incollection{b25, , title={{A tri-dimensional approach for auditing brand loyalty}} , author={{ SWorthington } and { RRussell-Bennett } and { CHartel }} , journal={{Journal of Brand Management}} 17 4 , year={2009} } @incollection{b26, , title={{Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence}} , author={{ VZeithaml }} , journal={{Journal of Marketing}} 52 , year={1988. July} }