@incollection{,
	
					
					
					124F94C1EC8A3F28890218B3A7001418
				,
	author={{ThusyanthyVadivelu} and {Anne Suhaniya JosephKarunakaran} and {University of Jaffna}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1658791
}

@incollection{b0,
	
	
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	title={{Influence of service and product quality towards customer satisfaction. A case study at the staff cafeteria in the hotel industry}}
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@incollection{b2,
	
	
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@incollection{b9,
	
	
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	title={{The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study}}
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@incollection{b20,
	
	
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@incollection{b22,
	
	
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@incollection{b23,
	
	
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	title={{Measurement and Evaluation of Satisfaction Process in Retail Setting}}
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@book{b29,
	
	
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}