@incollection{,
	
					
					
					D63C3697EAD30DBCB8198CC361DF5CED
				,
	author={{Md. JulfikarAli} and {Begum Rokeya University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}16121320
}

@incollection{b0,
	
	
		,
	title={{Customer Perception on Service Quality in Banking Sector: With Special Reference to Indian Private Banks in Moradabad Region}}
		,
	author={{
			VibhorJain
		} and {
			SoniaGupta
		} and {
			SmritaJain
		}}
		
		
	
	
		,
	journal={{IJRFM}}
		:2231-5985
		
			2
			2
			
			,
	year={2012. February 2012}
		
	

}

@incollection{b1,
	
	
		,
	title={{User Satisfaction Review of Private Commercial Banks in Bangladesh}}
		,
	author={{
			Md
		} and {
			MdMoniruzzamanAshaduzzaman
		} and {
			SheilaKhan
		} and {
			Farhana
		}}
		
		
		
	
	
		,
	journal={{South Asian Journal of Commerce and Management}}
		
			,
	year={2012}
		
	

}

@book{b2,
	
	
		,
	title={{}}
		
			,
	year={April-June 2012}
			3
		
	

}

@incollection{b3,
	
	
		,
	title={{Effect of Service Quality on Customer Satisfaction with Bank Nagari,Main Branch Padang}}
		,
	author={{
			Heryanto
		}}
	
	
		,
	journal={{International journal of Business and Management Tomorrow}}
		:2249-9962
		
			2
			
			,
	year={2011. November 2011}
		
	

}

@incollection{b4,
	
	
		,
	title={{Impact of Service Quality in Commercial Banks on the Customer satisfaction: An Empirical Study}}
		,
	author={{
			SFatima
		} and {
			MEdwardgnanadhas
		}}
		
	
	
		,
	journal={{International Journal of Multidisciplinary Research}}
		2231 5780
		
			1
			6
			
			,
	year={2011. October 2011}
		
	

}

@incollection{b5,
	
	
		,
	title={{Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia}}
		,
	author={{
			JayaramanMunusamy
		} and {
			Chelliah
		} and {
			Shankar
		} and {
			HorwaiMun
		}}
		
		
		
	
	
		,
	journal={{International Journal of Innovation, Management and Technology}}
		:2010-0248
		
			1
			4
			
			,
	year={2010. October 2010}
		
	

}

@incollection{b6,
	
	
		,
	title={{Internal service quality and thepsychological work environment: an empirical analysis of conceptual interrelatedness}}
		,
	author={{
			BEdvardsson
		} and {
			GLarsson
		} and {
			SSetterlind
		}}
		
		
	
	
		,
	journal={{Service Industries Journal}}
		
			17
			2
			
			,
	year={1997}
		
	

}

@incollection{b7,
	
	
		,
	title={{Internal marketing and customer driven wave fronts}}
		,
	author={{
			RFBrooks
		} and {
			INLings
		} and {
			MABotschen
		}}
		
		
	
	
		,
	journal={{Service Industries Journal}}
		
			19
			4
			
			,
	year={1999}
		
	

}

@incollection{b8,
	
	
		,
	title={{A relationship managementassessment tool: Questioning, identifying, and prioritizing critical aspects of customerrelationships}}
		,
	author={{
			ALindgreen
		} and {
			RPalmer
		} and {
			JVanhamme
		} and {
			JWouters
		}}
		
		
		
	
	
		,
	journal={{Industrial Marketing Management}}
		
			35
			1
			
			,
	year={2006}
		
	

}

@incollection{b9,
	
	
		,
	title={{Internal customer management and service gaps within the UKmanufacturing sector}}
		,
	author={{
			IChaston
		}}
	
	
		,
	journal={{International Journal of Operations and Production}}
		
			14
			9
			
			,
	year={1994}
		
	

}

@incollection{b10,
	
	
		,
	title={{SERVQUAL: A multi-item scalefor measuring consumer perceptions of the service quality}}
		,
	author={{
			AParasuraman
		} and {
			VAZeithaml
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			64
			,
	year={1988}
		
	

}