@incollection{,
	
					
					
					9DC573D7BED8004F8045570126DF309E
				,
	author={{Sulieman Ibraheem ShelashAl-Hawary} and {Sulieman Ibraheem ShelashAl-Hawary} and {Al-albayt University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1611111
}

@incollection{b0,
	
	
		,
	title={{The quality of electronic banking services as introductory to increase the banking competitive advantage}}
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	author={{
			BreeshAbdalkader
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	year={2005}
		
	

}

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		,
	title={{Impacts of service quality on customer satisfaction: Study of Online banking and ATM services in Malaysia}}
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	author={{
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		} and {
			Hazlina
		} and {
			Rahman
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			Nasim
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			RezaMasinaei
		}}
		
		
		
		
	
	
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	year={2011}
		
	
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	note={Economics and Finance}

}

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	title={{Requirements for success and applicability and future dimensions of e-Government in Jordan. Unpublished doctoral dissertation, University of Arab Amman for graduate studies, Faculty of administrative and financial studies}}
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	author={{
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	year={2006}
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	publisher={Jordan}
		
	

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	title={{The impact of electronic banking services quality on improving the relation between the bank and the customers}}
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	author={{
			RamziAl-Radaideh
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			Talal
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	year={2011}
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	address={Amman, Jordan}
		
		
			Middle East University
		
	
	,
	note={Unpublished masters thesis}

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	title={{A proposed instrument dimensions for}}
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	year={2011}
		
	

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	title={{The analysis of the relationship among perceived electronic service quality, total service quality and total satisfaction in Banking sector}}
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@incollection{b8,
	
	
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@incollection{b9,
	
	
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	title={{WEBQUAL: Measure of web site quality}}
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	author={{
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@incollection{b10,
	
	
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	title={{E-Business Processes and E-Business Process Modelling: A State-of-the-Art Overview}}
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	author={{
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	journal={{International Journal of Services Technology and Management}}
		
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	year={2008}
		
	

}

@incollection{b11,
	
	
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	title={{A Conceptual Model of Service Quality and Its Implications for Future Research}}
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	author={{
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@incollection{b12,
	
	
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	title={{Determining the Effect of Electronic Services Quality on Satisfaction}}
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@incollection{b13,
	
	
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	title={{Managing The E-Government organization}}
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@incollection{b15,
	
	
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@incollection{b16,
	
	
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	title={{An empirical study on the effect of e-service quality on online customer satisfaction and loyalty}}
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@incollection{b17,
	
	
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	title={{The Development of e-Service in Thai Government}}
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	title={{Key Dimensions of Ecommerce Service Quality and Its Relationships to Satisfaction and Loyalty Merging and Emerging Technologies}}
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	year={2007. June 4 -6}
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	note={International Journal}

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	title={{E-government and its impact on the electronic service quality: Case study of the income and Sales Tax Department in Jordan Researches and work sheets, business administration conference}}
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	author={{
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	year={2005}
			
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	address={Jordan university}
		
	
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	note={faculty of business administration}

}

@incollection{b20,
	
	
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	title={{The impact of perceived reliability of electronic business systems in user satisfaction: an empirical study in Jordan telecom companies}}
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	author={{
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	year={2012}
		
	

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	title={{Marketing through the Internet}}
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	year={2007}
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	title={{The partial least squares (PLS) approach to causal modeling: personal computer adoption and use an illustration}}
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	title={{E-Business and E-Commerce Management}}
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	year={2009}
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	publisher={Pearson. USA}
		
	
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	note={4th ed}

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@incollection{b24,
	
	
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	title={{The impact of e-service quality, customer satisfaction, and loyalty on e-marketing: Moderating effect of perceived value}}
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	author={{
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@book{b25,
	
	
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	title={{Development of Electronic Commerce User-Consumer Satisfaction Index (ECUSI) for Internet Shopping. Industrial Management and Data Systems}}
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	author={{
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	year={2001}
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@incollection{b26,
	
	
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	title={{Service quality and ecommerce: An exploratory analysis}}
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	author={{
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	journal={{Managing Service Quality}}
		
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	year={2011}
		
	

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	title={{High Availability: Design, Techniques and Processes}}
				
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	year={2000}
		
	

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	publisher={Prentice P Hallince}
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	address={New Jersey}
		
	

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	publisher={Prentice-Hall International}
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	year={1998}
		
	
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	note={5th ed.}

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@incollection{b30,
	
	
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	title={{Relationship between service quality and customer satisfaction in e-commerce environment: a proposed conceptual framework}}
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	author={{
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			Abdullah
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	journal={{Journal of business research}}
		
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	year={2006}
		
	

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@incollection{b31,
	
	
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	title={{The Impact of Traditional and Electronic Service Quality on Customer Satisfaction, Trust and Loyalty in Banking Industry}}
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	author={{
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			MMousakhani
		} and {
			HRashidi
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	journal={{International Journal of Scientific Management and Development}}
		
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			11
			
			,
	year={2014}
		
	

}

@incollection{b32,
	
	
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	title={{Consumer perception of e-service quality: From Internet purchaser and non purchaser perspectives}}
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	author={{
			ZYang
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			MJun
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	journal={{Journal of Business Strategies}}
		
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	year={2002}
		
	

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@incollection{b33,
	
	
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	title={{Developing a scale to measure perceived quality of an Internet shopping site (SITEQUAL)}}
		,
	author={{
			BYoo
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	journal={{Quarterly Journal of Electronic Commerce}}
		
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			1
			
			,
	year={2001}
		
	

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@book{b34,
	
	
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	title={{Service Marketing Integrating Customer Focus Across the Firm}}
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	author={{
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		} and {
			Binter
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			DwayneGremler
		}}
		
		
		
		
			,
	year={2012}
			,
	publisher={McGraw-Hill}
			,
	address={Boston}
		
	
	,
	note={4th edition}

}