@incollection{,
	
					
					
					E78AC2BB10F7EE43530C239A940B487B
				,
	author={{Hitler.S} and {Hitler.S} and {Periyar University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1632330
}

@incollection{b0,
	
	
		,
	title={{Customers' Attitude Towards Cell Phone Services in Communication System}}
		,
	author={{
			SBhanumathy
		} and {
			SKalaivani
		}}
		
	
	
		,
	journal={{Indian Journal of Marketing}}
		
			3
			
			,
	year={2006. March}
		
	

}

@incollection{b1,
	
	
		,
	title={{Customer Satisfaction during the Service Delivery Process}}
		,
	author={{
			PJDanaher
		} and {
			JMattsson
		}}
		
	
	
		,
	journal={{European Journal of Marketing}}
		
			28
			5
			
			,
	year={1994}
		
	

}

@incollection{b2,
	
	
		,
	title={{Customer Satisfaction for Cellular Phones in Pakistan: A Case Study of Mobilin}}
	
	
		,
	journal={{Business and Economics Research Journal}}
		,
	editor={Hafeez.S, Hasnu.S}
		
			1
			3
			
			,
	year={2010}
		
	

}

@incollection{b3,
	
	
		,
	title={{Factors Determinants the Choice of Mobile Service Providers: Structural Equation Modelling Approach on Bangladeshi Consumers}}
		,
	author={{
			AHaque
		} and {
			SRahman
		} and {
			MRahman
		}}
		
		
	
	
		,
	journal={{Business and Economics Research Journal}}
		
			1
			3
			
			,
	year={2010}
		
	

}

@incollection{b4,
	
	
		,
	title={{E-Service Delivery in Cellular Mobile Communication: Some Challenges and Issues}}
		,
	author={{
			ASeth
		} and {
			KMomaya
		} and {
			HGupta
		}}
		
		
	
	
		,
	booktitle={{Global Journal of e-Business and Knowledge Management}}
				
			,
	year={2005}
			2
			
		
	

}

@incollection{b5,
	
	
		,
	title={{Using information Technology to Enhance Customer Service}}
		,
	author={{
			AVeenapani
		}}
	
	
		,
	journal={{Indian Journal of Marketing}}
		
			XXXVI
			6
			
			,
	year={2006. June}
		
	

}

@incollection{b6,
	
	
		,
	title={{Satisfaction Derived by the Airtel Subscribers in Coimbatore}}
		,
	author={{
			RVijayakumar
		} and {
			RuthraPriya
		} and {
			P
		}}
		
		
	
	
		,
	journal={{Indian Journal of Marketing}}
		
			1
			
			,
	year={2006. January}
		
	

}