@incollection{,
	
					
					
					B3B4498BEBB9BA30A183DD8497B33672
				,
	author={{Md. TouhidulIslam} and {}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1592340
}

@incollection{b0,
	
	
		,
	title={{A framework for comparing customer satisfaction across individuals and product categories}}
		,
	author={{
			MichaelDJohnson
		} and {
			ClaesFornell
		}}
		
	
	
		,
	journal={{Journal of economic psychology}}
		
			12
			
			,
	year={1991}
		
	

}

@incollection{b1,
	
	
		,
	title={{A model of the distributor's perspective of distributormanufacturer working relationship}}
		,
	author={{
			JamesCAnderson
		} and {
			JamesANarus
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	journal={{Journal of Marketing}}
		
			48
			
			,
	year={1984}
		
	

}

@incollection{b2,
	
	
		,
	title={{Rituals in managing extrabusiness relationships in international project marketing: a conceptual framework}}
		,
	author={{
			BernardCova
		} and {
			RobertSalle
		}}
		
	
	
		,
	journal={{International Business Review}}
		
			9
			
			,
	year={2000}
		
	

}

@incollection{b3,
	
	
		,
	title={{Rituals in managing extrabusiness relationships in international project marketing: a conceptual framework}}
		,
	author={{
			BernardCova
		} and {
			RobertSalle
		}}
		
	
	
		,
	journal={{International Business Review}}
		
			9
			
			,
	year={2000}
		
	

}

@book{b4,
	
	
		,
	title={{Quality is free: The art ofmaking quality certain}}
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	author={{
			PhilipBCrosby
		}}
		
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	year={1979}
			,
	address={New York}
		
	

}

@incollection{b5,
	
	
		,
	title={{What does product quality really mean}}
		,
	author={{
			DavidAGarvin
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		,
	journal={{Sloan management review}}
		
			26
			1
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	year={1984}
		
	

}

@incollection{b6,
	
	
		,
	title={{Economic action and social structure: the problem of embeddedness}}
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	author={{
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	year={1985}
		
	

}

@incollection{b7,
	
	
		,
	title={{The impact of supply chain relationship dynamics on manufacturing performance}}
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	author={{
			BrianFynes
		} and {
			ChrisVoss
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			SeánDe Búrca
		}}
		
		
	
	
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			25
			
			,
	year={2005}
		
	

}

@incollection{b8,
	
	
		,
	title={{Factors affecting supplier quality performance}}
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	author={{
			LauraBForker
		}}
	
	
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	journal={{Journal of Operations Management}}
		
			15
			
			,
	year={1997}
		
	

}

@incollection{b9,
	
	
		,
	title={{The role of embeddedness in the evolution of business networks}}
		,
	author={{
			AinoHalinen
		} and {
			Jan-ÅkeTörnroos
		}}
		
	
	
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	journal={{Scandinavian journal of management}}
		
			14
			
			,
	year={1998}
		
	

}

@book{b10,
	
	
		,
	title={{ANTECEDENTS OF CUSTOMER SATISFACTION AND LOYALTY IN}}
		,
	author={{
			FahadHossain
		}}
		
			,
	year={2013}
		
	

}

@incollection{b11,
	
	
		,
	title={{The antecedents of buying firms' efforts to improve suppliers}}
		,
	author={{
			DanielRKrause
		}}
	
	
		,
	journal={{Journal of operations management}}
		
			17
			
			,
	year={1999}
		
	

}

@incollection{b12,
	
	
		,
	title={{Psychological research online: report of Board of Scientific Affairs' Advisory Group on the Conduct of Research on the Internet}}
		,
	author={{
			RobertKraut
		}}
	
	
		,
	journal={{American psychologist}}
		
			59
			105
			,
	year={2004}
		
	

}

@incollection{b13,
	
	
		,
	title={{Valuebased differentiation in business relationships: Gaining and sustaining key supplier status}}
		,
	author={{
			WolfgangUlaga
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			AndreasEggert
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	journal={{Journal of marketing}}
		
			70
			1
			
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	year={2006}
		
	

}

@incollection{b14,
	
	
		,
	title={{Designing for producibility: Manufacturing and design: A symbiosis: If robots and other advanced assembly methods are to be used efficiently, products must be scrutinized in terms of manufacturability early in the design cycle}}
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			DanielEWhitney
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			24
			
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	year={1987}
		
	
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}

@book{b15,
	
	
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	title={{The strategic approach to product design: use of product design teams in manufacturing}}
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	author={{
			DEWhitney
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	year={1990}
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	,
	note={The Automated Factory Handbook, TAB Professional and Reference Books}

}

@incollection{b16,
	
	
		,
	title={{Interactions between operational and relational capabilities in fast food service delivery}}
		,
	author={{
			MengZhao
		} and {
			TheodorePStank
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	journal={{Transportation Research Part E: Logistics and Transportation Review}}
		
			39
			
			,
	year={2003}
		
	

}

@incollection{b17,
	
	
		,
	title={{}}
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	author={{
			DonaldJBowersox
		} and {
			JDavid
		} and {
			OmarKCloss
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			6
			,
	year={1996}
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	publisher={McGraw-Hill}
		
	

}

@incollection{b18,
	
	
		,
	title={{}}
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	author={{
			TegAlam
		} and {
			Mohammad RishadFaridi
		}}
		
	
	
		,
	journal={{PERCEPTION AND EXPECTATION LEVEL OF INSTITUTIONAL CONSUMERS TOWARDS PAINT BRANDS}}
		
			10
			13
			,
	year={2014}
		
	
	,
	note={European Scientific Journal}

}

@incollection{b19,
	
	
		,
	title={{Impact of service quality, trust, and customer satisfaction on customers loyalty}}
		,
	author={{
			MohammadAkbar
		} and {
			NoorjahanMuzahid
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			Parvez
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}

@book{b20,
	
	
		,
	title={{Antecedent of customer satisfaction and loyalty in BPBL}}
		
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	editor={Fahad Hossain}
		
	

}

@book{b21,
	
	
		,
	title={{Annual report 2012 of BPBL}}
		
	

}