@incollection{,
	
					
					
					4174F3FA2F266DA7AC2AF4B74091AF09
				,
	author={{ImanRabah} and {University of Wolverhampton in Dubai}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}15116782
}

@book{b0,
	
	
		,
	title={{The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The case of Sharjah University in UAE}}
		,
	author={{
			AMAhmed
		} and {
			BHamdoon
		}}
		
		
			,
	year={2006. October 2010}
		
	

}

@incollection{b1,
	
	
		,
	title={{Total quality management in California public higher education}}
		,
	author={{
			NAly
		} and {
			JAkpovi
		}}
		
	
	
		,
	journal={{Quality Assurance in Education}}
		
			9
			3
			
			,
	year={2001}
		
	

}

@incollection{b2,
	
	
		,
	title={{Assuring Quality/Resisting Quality Assurance: Academics' responses to 'quality' in some Australian universities}}
		,
	author={{
			GAnderson
		}}
	
	
		,
	journal={{Quality in Higher Education}}
		
			12
			2
			
			,
	year={2006}
		
	

}

@book{b3,
	
	
		,
	title={{The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America}}
		,
	author={{
			GAndrea
		}}
		
			,
	year={1992}
			,
	publisher={Penguin}
			,
	address={New York}
		
	

}

@book{b4,
	
	
		,
	title={{Understanding, Managing And Implementing Quality}}
		,
	author={{
			JAntony
		} and {
			DPreece
		}}
		
		
			,
	year={2002}
			,
	publisher={Routledge}
			,
	address={London}
		
	

}

@incollection{b5,
	
	
		,
	title={{Implementing Quality Management in the University: The Role of Leadership in Finnish Universities}}
		,
	author={{
			SCAnyamele
		}}
	
	
		,
	journal={{Europe}}
		
			30
			3
			
			,
	year={2005}
		
	

}

@book{b6,
	
	
		,
	title={{The realistic model of higher education}}
		,
	author={{
			DBailey
		} and {
			JBennett
		}}
		
		
			,
	year={1996}
			,
	publisher={Quality Progress}
			11
			
		
	

}

@book{b7,
	
	
		,
	title={{The Five Pillars of TQM: How to Make Total Quality Management Work for You}}
		,
	author={{
			CBill
		}}
		
			,
	year={1994}
			,
	publisher={Truman Talley Books}
			,
	address={New York}
		
	

}

@incollection{b8,
	
	
		,
	title={{Applying total quality management to business education}}
		,
	author={{
			DJBrown
		} and {
			HFKoenig
		}}
		
	
	
		,
	journal={{Journal of Education for Business}}
		
			8
			3
			
			,
	year={1993}
		
	

}

@incollection{b9,
	
	
		,
	title={{}}
	
	
		,
	journal={{Education Scope. Quality Improvement}}
		
			29
			4
			
		
	

}

@incollection{b10,
	
	
		,
	title={{Progress in Developing a National Quality Management System for Higher Education in Oman}}
		,
	author={{
			MCarroll
		} and {
			SRazvi
		} and {
			TGoodliffe
		} and {
			FAl-Habsi
		}}
		
		
		
	
	
		,
	journal={{Quality in Higher Education}}
		
			15
			1
			
			,
	year={2009}
		
	

}

@book{b11,
	
	
		,
	title={{Quality is Free}}
		,
	author={{
			PBCrosby
		}}
		
			,
	year={1979}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
		,
	author={{
			PDDebbie
		}}
	
	
		,
	journal={{Years Of Juran. Quality Progress. vol}}
		
			37
			5
			
			,
	year={2004}
		
	

}

@incollection{b13,
	
	
		,
	title={{New managerialism' and higher education: The management of performances and cultures in universities in the United Kingdom}}
		,
	author={{
			RDeem
		}}
	
	
		,
	journal={{International Studies in Sociology of Education}}
		
			8
			1
			
			,
	year={1998}
		
	

}

@book{b14,
	
	
		,
	title={{Some Theory of Sampling}}
		,
	author={{
			WEDeming
		}}
		
			,
	year={1966}
			,
	publisher={Dover Publications}
			,
	address={New York}
		
	

}

@book{b15,
	
	
		,
	title={{Out of the Crisis}}
		,
	author={{
			WEDeming
		}}
		
			,
	year={1986}
			,
	publisher={The MIT Press}
			,
	address={Cambridge, MA}
		
	

}

@book{b16,
	
	
		,
	author={{
			WEDeming
		}}
		,
	title={{The new economics}}
				Cambridge, MA
		
			,
	publisher={The MIT Press}
			,
	year={2000}
		
	
	,
	note={nd ed.}

}

@book{b17,
	
	
		,
	title={{A Serious Anomaly: TQC without Quality Circles}}
		,
	author={{
			DLDonald
		}}
		
			,
	year={1988}
			,
	publisher={Annual Quality Congress}
			42
			
		
	

}

@incollection{b18,
	
	
		,
	title={{Using the Baldrige Award criteria in college classrooms}}
		,
	author={{
			MEnsby
		} and {
			FMahmoodi
		}}
		
	
	
		,
	journal={{Quality Progress}}
		
			32
			9
			
			,
	year={1997}
		
	

}

@incollection{b19,
	
	
		,
	title={{Case study number one: Boston, less than meets the eye}}
		,
	author={{
			DEntin
		}}
	
	
		,
	journal={{Change}}
		
			25
			3
			
			,
	year={1993}
		
	

}

@book{b20,
	
	
		,
	title={{The Management and Control of Quality}}
		,
	author={{
			JREvans
		} and {
			WMLindsay
		}}
		
		
			,
	year={2005}
			
			,
	address={Ohio}
		
	

}

@book{b21,
	
	
		,
	title={{Total Quality Control}}
		,
	author={{
			AVFeigenbaum
		}}
		
			,
	year={1961}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	

}

@book{b22,
	
	
		,
	title={{The power of management innovation : 24 keys for sustaining and accelerating business growth and profitability}}
		,
	author={{
			AVFeigenbaum
		} and {
			SDonald
		}}
		
		
			,
	year={2009}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	

}

@book{b23,
	
	
		,
	title={{A Total Quality Management Methodology for Universities}}
		,
	author={{
			JCFlores-Molina
		}}
		
			,
	year={2011}
		
		
			Florida International University
		
	
	,
	note={Ph.D. Thesis.}

}

@book{b24,
	
	
		,
	title={{What is Quality in Higher Education}}
		,
	editor={Green, D. (ed.).}
		
			,
	year={1994}
			,
	publisher={Open University Press}
			,
	address={Buckingham}
		
	

}

@incollection{b25,
	
	
		,
	title={{The Legacy Of Ishikawa}}
		,
	author={{
			WGreg
		}}
	
	
		,
	journal={{Quality Progress}}
		
			37
			4
			
			,
	year={2004}
		
	

}

@book{b26,
	
	
		,
	title={{Handbook of statistical methods for engineers and scientists}}
		,
	author={{
			WMHarrison
		}}
		
			,
	year={1997}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	
	,
	note={nd ed.}

}

@book{b27,
	
	
		,
	title={{Managing with profound knowledge: A management process based on the Deming management theory}}
		,
	author={{
			SHarold
		}}
		
			,
	year={1993}
			,
	publisher={Ohio: Harold S. Haller & Company}
		
	

}

@book{b28,
	
	
		,
	title={{Exploring Quality in a University Department: Perspectives and Meanings. Quality in Higher Education}}
		,
	author={{
			DHouston
		} and {
			TRobertson
		} and {
			TPrebble
		}}
		
		
		
			,
	year={2008}
			14
			
		
	

}

@book{b29,
	
	
		,
	title={{Kaizen: The Key to Japan's Competitive Success}}
		,
	author={{
			MImai
		}}
		
			,
	year={1986}
			,
	publisher={Random House Business Division}
			,
	address={New York}
		
	

}

@incollection{b30,
	
	
		,
	title={{A consultant and Gemba}}
		,
	author={{
			MImai
		}}
	
	
		,
	journal={{Journal of Management Consulting}}
		
			9
			1
			
			,
	year={1996}
		
	

}

@book{b31,
	
	
		,
	title={{Gemba Kaizen}}
		,
	author={{
			MImai
		}}
		
			,
	year={1997}
			,
	publisher={McGraw-Hill}
			,
	address={New York}
		
	

}

@book{b32,
	
	
		,
	title={{What is Total Quality Control? The Japanese Way}}
		,
	author={{
			KIshikawa
		}}
		
			,
	year={1985}
			,
	publisher={Prentice Hall}
			,
	address={New Jersey}
		
	

}

@book{b33,
	
	
		,
	title={{Introduction to Quality Control}}
		,
	author={{
			KIshikawa
		}}
		,
	editor={Loftus, J. H. Tokyo: 3A Corporation}
		
			,
	year={1990}
		
	

}

@incollection{b34,
	
	
		,
	title={{The Mc University: organization, management and academic subjectivity}}
		,
	author={{
			DJary
		} and {
			MParker
		}}
		
	
	
		,
	journal={{Organization}}
		
			2
			
			,
	year={1994}
		
	

}

@book{b35,
	
	
		,
	title={{A History of Managing for Quality}}
		,
	author={{
			JMJuran
		}}
		
			,
	year={1995}
			,
	publisher={ASQC Press}
			,
	address={Milwaukee, Wisconsin}
		
	

}

@book{b36,
	
	
		,
	title={{Juran´s quality handbook}}
		,
	author={{
			JMJuran
		}}
		
			,
	year={1999}
			,
	publisher={McGraw Hill}
			,
	address={New York}
		
	
	,
	note={th ed.}

}

@incollection{b37,
	
	
		,
	title={{Architect of Quality: The Autobiography of Dr}}
		,
	author={{
			JMJuran
		}}
	
	
		,
	journal={{Joseph M. Juran}}
		
			1
			,
	year={2004}
			,
	publisher={McGraw-Hill}
		
	
	,
	note={st ed.}

}

@book{b38,
	
	
		,
	title={{TQM in Higher Education}}
		,
	author={{
			GKanji
		} and {
			AMalek
		}}
		
		
			,
	year={1999}
			,
	publisher={ASQ Quality Press}
			,
	address={Wisconsin}
		
	

}

@incollection{b39,
	
	
		,
	title={{TQM and the Government: The Importance of Leadership and Personal Transformation}}
		,
	author={{
			CKluse
		}}
	
	
		,
	journal={{Journal for Quality & Participation}}
		
			32
			3
			
			,
	year={2009}
		
	

}

@incollection{b40,
	
	
		,
	title={{TQM: why is its impact in higher education so small?}}
		,
	author={{
			JVKosh
		}}
	
	
		,
	booktitle={{The TQM Magazine}}
				
			,
	year={2003}
			15
			
		
	

}

@incollection{b41,
	
	
		,
	title={{How can a company achieve improved levels of quality performance: technology versus Employees?}}
		,
	author={{
			VKruger
		}}
	
	
		,
	booktitle={{The TQM Magazine}}
				
			,
	year={1996}
			8
			
		
	

}

@incollection{b42,
	
	
		,
	title={{The applicability of quality management systems and models to higher education: A new perspective}}
		,
	author={{
			YMehralizadeh
		} and {
			MSafaeemoghaddam
		}}
		
	
	
		,
	journal={{The TQM Journal}}
		
			22
			2
			
			,
	year={2010}
		
	

}

@incollection{b43,
	
	
		,
	title={{A comprehensive model for implementing total quality management in higher education}}
		,
	author={{
			RKMichael
		} and {
			VESower
		} and {
			JMotwani
		}}
		
		
	
	
		,
	journal={{Benchmarking: An International Journal}}
		
			4
			2
			
			,
	year={1997}
		
	

}

@book{b44,
	
	
		,
	title={{Improving Service Quality in the Global Economy}}
		,
	author={{
			MEMilakovich
		}}
		
			,
	year={2006}
			,
	publisher={Auerbach Publications}
			,
	address={Boca Raton}
		
	

}

@incollection{b45,
	
	
		,
	title={{Total Quality Management in higher education}}
		,
	author={{
			CMontano
		} and {
			GUtter
		}}
		
	
	
		,
	journal={{Quality Progress}}
		
			32
			8
			
			,
	year={1999}
		
	

}

@incollection{b46,
	
	
		,
	title={{Total quality management and new patterns of work: Is there life beyond empowerment?}}
		,
	author={{
			CMoon
		} and {
			CSmith
		}}
		
	
	
		,
	journal={{Total Quality Management}}
		
			9
			2
			
			,
	year={1998}
		
	

}

@incollection{b47,
	
	
		,
	author={{
			NNick
		}}
	
	
		,
	booktitle={{Pioneer in Quality Control, Dies. New York Times. 3 March}}
				
			,
	year={2008}
			103
			3
		
	

}

@incollection{b48,
	
	
		,
	title={{The Applicability of Deming's System of Profound Knowledge to Universities}}
		,
	author={{
			FPadro
		}}
	
	
		,
	journal={{The Journal for Quality and Participation}}
		
			32
			1
			
			,
	year={2009}
		
	

}

@book{b49,
	
	
		,
	title={{Sales Process Engineering: A Personal Workshop}}
		,
	author={{
			SHPaul
		}}
		
			,
	year={1997}
			,
	publisher={ASQ Quality Press}
			,
	address={Milwaukee, WI}
		
	

}

@book{b50,
	
	
		,
	title={{Is Quality Good For You? A Critical review Quality Assurance in the Welfare Services}}
		,
	author={{
			NPfeffer
		} and {
			A&coote
		}}
		
		
			,
	year={1991}
			,
	publisher={London: Institute of Public Policy Research}
		
	

}

@book{b51,
	
	
		,
	author={{
			JPike
		} and {
			RBarnes
		}}
		
		,
	title={{TQM in Action}}
				London
		
			,
	publisher={Chapman & Hall}
			,
	year={1996}
		
	

}

@incollection{b52,
	
	
		,
	title={{How TQM works in a university classroom}}
		,
	author={{
			KPotocki
		} and {
			RBrocato
		} and {
			PPopick
		}}
		
		
	
	
		,
	journal={{The Journal for Quality and Participation}}
		
			23
			4
			
			,
	year={1994}
		
	

}

@book{b53,
	
	
		,
	title={{Learning to Lead in Higher Education}}
		,
	author={{
			PRamsden
		}}
		
			,
	year={1998}
			,
	address={New York: Routledge Falmer}
		
	

}

@incollection{b54,
	
	
		,
	title={{Quality assessment, total quality management and the stakeholders in the UK higher education system}}
		,
	author={{
			LR PReavill
		}}
	
	
		,
	journal={{Managing Service Quality}}
		
			8
			1
			
			,
	year={1998}
		
	

}

@incollection{b55,
	
	
		,
	title={{Teaching: More than Just Lecturing}}
		,
	author={{
			CRoettger
		} and {
			LRoettger
		} and {
			FWalugembe
		}}
		
		
	
	
		,
	journal={{Journal of University Teaching and Learning Practice}}
		
			4
			2
			
			,
	year={2007}
		
	

}

@incollection{b56,
	
	
		,
	title={{Why we need total quality management in education}}
		,
	author={{
			SPSchargel
		}}
	
	
		,
	journal={{Total Quality Management}}
		
			7
			2
			
			,
	year={1996}
		
	

}

@book{b57,
	
	
		,
	title={{Sales Process Engineering: A Personal Workshop}}
		,
	author={{
			PHSelden
		}}
		
			,
	year={1997}
			,
	publisher={ASQ Quality Press}
			,
	address={Milwaukee, WI}
		
	

}

@incollection{b58,
	
	
		,
	title={{Critical issues for TQM implementation in higher education}}
		,
	author={{
			MBSirvanci
		}}
	
	
		,
	journal={{TQM Magazine}}
		
			16
			6
			
			,
	year={2004}
		
	

}

@incollection{b59,
	
	
		,
	title={{Managing quality in higher education: a Malaysian case study}}
		,
	author={{
			MSSohail
		} and {
			JRajadurai
		} and {
			NA RRahman
		}}
		
		
	
	
		,
	journal={{The International Journal of Education Management}}
		
			17
			4
			
			,
	year={2008}
		
	

}

@book{b60,
	
	
		,
	title={{How the brain learns}}
		,
	author={{
			DASousa
		}}
		
			,
	year={2006}
			,
	publisher={Corwin Press}
			,
	address={Thousand Oaks, CA}
		
	

}

@incollection{b61,
	
	
		,
	title={{Outcomes of Quality Assurance: A Discussion of Knowledge}}
		,
	author={{
			BStensaker
		}}
	
	
		,
	journal={{Methodology and Validity. Quality in Higher Education}}
		
			14
			1
			
			,
	year={2008}
		
	

}

@incollection{b62,
	
	
		,
	title={{Quality engineering (Taguchi methods) for the development of electronic circuit technology}}
		,
	author={{
			GTaguchi
		}}
	
	
		,
	journal={{IEEE Transactions on Reliability}}
		
			44
			2
			
			,
	year={1995}
		
	

}

@incollection{b63,
	
	
		,
	title={{International University Ranking Systems and the Idea of University Excellence}}
		,
	author={{
			PTaylor
		} and {
			RBraddock
		}}
		
	
	
		,
	journal={{Journal of Higher Education Policy & Management}}
		
			29
			3
			
			,
	year={2007}
		
	

}

@book{b64,
	
	
		,
	title={{Is total quality worth the effort? How do we know? New Direction for Higher Education}}
		,
	author={{
			TTuttle
		}}
		
			,
	year={1994}
			21
			
		
	

}

@book{b65,
	
	
		,
	title={{A look at the quality management audit applying Dr. Deming's principles for system transformation. Education}}
		,
	author={{
			VVirginia
		}}
		
			,
	year={1993}
			113
			
		
	

}

@book{b66,
	
	
		,
	title={{The Deming Management Method}}
		,
	author={{
			MWalton
		}}
		
			,
	year={1986}
			,
	publisher={The Putnam Publishing Group}
			,
	address={New York}
		
	

}

@incollection{b67,
	
	
		,
	title={{Innovation and TQM in Swedish higher education institutions -possibilities and pitfalls}}
		,
	author={{
			HWiklund
		} and {
			BKlefsjö
		} and {
			PSWiklund
		} and {
			BEdvardsson
		}}
		
		
		
	
	
		,
	booktitle={{The TQM Magazine}}
				
			,
	year={2003}
			15
			
		
	

}

@book{b68,
	
	
		,
	title={{Raise Heaven and Earth: The Story of Martin Marietta People and Their Pioneering Achievements}}
		,
	author={{
			HBWilliam
		}}
		
			,
	year={1993}
			,
	publisher={Simon & Schuster}
			,
	address={New York}
		
	

}

@incollection{b69,
	
	
		,
	title={{Total Marketing: total quality and the marketing concept}}
		,
	author={{
			BJWitcher
		}}
	
	
		,
	booktitle={{The Quarterly Review of Marketing}}
				
			,
	year={1990}
			6
			
		
	

}

@incollection{b70,
	
	
		,
	title={{Kaizen -The many ways of getting better}}
		,
	author={{
			GWittenburg
		}}
	
	
		,
	journal={{Assembly Automation}}
		
			14
			4
			
			,
	year={1994}
		
	

}

@incollection{b71,
	
	
		,
	title={{Kaoru Ishikawa: What He thought and Achieved, A Basis for Further Research}}
		,
	author={{
			KYoshio
		}}
	
	
		,
	journal={{Quality Management Journal}}
		
			1
			4
			
			,
	year={1994}
		
	

}

@book{b72,
	
	
		,
	title={{Employee attitudes toward Total Quality Management in an EPA regional office}}
		,
	author={{
			GZeitz
		}}
		
			,
	year={1996}
		
	

}

@incollection{b73,
	
	
		,
	title={{}}
	
	
		,
	journal={{Administration & Society}}
		
			28
			1
			
		
	

}

@incollection{b74,
	
	
		,
	title={{Total Quality Management: Its Relevance for Higher Education}}
		,
	author={{
			MMcculloch
		}}
	
	
		,
	journal={{Quality Assurance in Education}}
		
			1
			2
			
			,
	year={1993}
		
	

}