@incollection{,
	
					
					
					CE9F29EE1B2803E836AADF02CB3300AD
				,
	author={{Anwar Hasan AbdullahOthman} and {International Islamic University Malaysia}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1531927
}

@incollection{b0,
	
	
		,
	title={{A model of trust in online relationship banking}}
		,
	author={{
			MAvinandan
		} and {
			PNath
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			
			,
	year={2003}
		
	

}

@incollection{b1,
	
	
		,
	title={{An evolutionary approach to norms}}
		,
	author={{
			RAxelrod
		}}
	
	
		,
	journal={{American Political Science Review}}
		
			
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	year={1986}
		
	

}

@incollection{b2,
	
	
		,
	title={{The service provider, switching model (SPSM): a model of consumer switching behaviour in service industry}}
		,
	author={{
			HSBansal
		} and {
			SFTaylor
		}}
		
	
	
		,
	journal={{Journal of service research}}
		
			
			,
	year={1999}
		
	

}

@incollection{b3,
	
	
		,
	title={{Norm-based Relational Behaviour: Is there any underlying dimensionality structure?}}
		,
	author={{
			SIBjorn
		}}
	
	
		,
	journal={{Lange Gasse}}
		
			20
			,
	year={2002}
		
	
	,
	note={D-90403}

}

@book{b4,
	
	
		,
	title={{Quantitative Data Analysis with SPSS Release 8 for Windows. A Guide for Social Scientists}}
		,
	author={{
			ABryman
		} and {
			DCramer
		}}
		
		
			,
	year={1999}
			,
	address={Routledge, London}
		
	

}

@book{b5,
	
	
		,
	title={{Structural equation modeling with AMOS: Basic concept application and programming}}
		,
	author={{
			BByrne
		}}
		
			,
	year={2001}
			,
	publisher={Lawrence Erlbaum Associates}
			,
	address={London}
		
	

}

@incollection{b6,
	
	
		,
	title={{Measuring service quality: an examination and extension}}
		,
	author={{
			JJCronin
		} and {
			SATaylor
		}}
		
	
	
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	journal={{Journal of Marketing}}
		
			
			,
	year={1992}
		
	

}

@incollection{b7,
	
	
		,
	title={{A transaction-cost perspective on vertical contractual structure and inter-channel competitive strategies}}
		,
	author={{
			RFDwyer
		} and {
			SOh
		}}
		
	
	
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	journal={{Journal of marketing}}
		
			
			,
	year={1988}
		
	

}

@book{b8,
	
	
		,
	title={{Trust: the social virtues and the creation of property}}
		,
	author={{
			FFukuyama
		}}
		
			,
	year={1995}
			,
	publisher={The Free Press}
			,
	address={New York}
		
	

}

@incollection{b9,
	
	
		,
	title={{Services quality: The six criteria of good perceived service quality}}
		,
	author={{
			CGronroos
		}}
	
	
		,
	journal={{Review of Business}}
		
			
			,
	year={1988}
		
	

}

@book{b10,
	
	
		,
	title={{Multivariate Data Analysis: A Global Perspective}}
		,
	author={{
			JFHair
		} and {
			BBlack
		} and {
			BBabin
		} and {
			REAnderson
		} and {
			RLTatham
		}}
		
		
		
		
		
			,
	year={2010}
			,
	publisher={Pearson Education Inc}
			,
	address={NJ}
		
	

}

@incollection{b11,
	
	
		,
	title={{Acceptance and continuance intention of web-based learning technologies (WLT) use among university students in a Baltic country}}
		,
	author={{
			PIfinedo
		}}
	
	
		,
	booktitle={{The Electronic Journal on Information Systems in Developing Countries}}
				
			,
	year={2006}
			
		
	

}

@incollection{b12,
	
	
		,
	title={{Switching Barriers and Repurchase Intentions in Services}}
		,
	author={{
			MAJones
		} and {
			DLMothersbaugh
		} and {
			SEBeatty
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			
			,
	year={2000}
		
	

}

@book{b13,
	
	
		,
	title={{Economic analysis of contractual relations: Its shortfalls and the need for a 'rich classificatory apparatus}}
		,
	author={{
			IRMacneil
		}}
		
			,
	year={1981}
			
		
		
			North-western University Law Review
		
	

}

@book{b14,
	
	
		,
	title={{The new social contract: An inquiry into modern contractual relations}}
		,
	author={{
			IRMacneil
		}}
		
			,
	year={1980}
			,
	publisher={Yale University Press}
			,
	address={New Haven & London}
		
	

}

@book{b15,
	
	
		,
	title={{The New Social Contract: An inquiry into Modern Contractual Relations}}
		,
	author={{
			IRMacneil
		}}
		
			,
	year={1980}
			,
	publisher={Yale University Press}
			,
	address={New Haven, CT}
		
	

}

@incollection{b16,
	
	
		,
	title={{the commitmenttrust theory of relationship marketing}}
		,
	author={{
			RMMorgan
		} and {
			SDHunt
		}}
		
	
	
		,
	journal={{Journal of Marketing}}
		
			
			,
	year={1994}
		
	

}

@incollection{b17,
	
	
		,
	title={{Switching costs, alternative attractiveness and experience as moderator of relationship commitment in professional, consumer services}}
		,
	author={{
			SNeeru
		} and {
			PGPatterson
		}}
		
	
	
		,
	journal={{International Journal of Services Management}}
		
			
			,
	year={2000}
		
	

}

@incollection{b18,
	
	
		,
	title={{A conceptual model of service quality and its implications for future research}}
		,
	author={{
			AParasuraman
		}}
	
	
		,
	journal={{Journal of Marketing}}
		
			
			,
	year={1991}
		
	

}

@incollection{b19,
	
	
		,
	title={{Relational contract norms and the effectiveness of commercial banking relationships}}
		,
	author={{
			JPerrien
		} and {
			MPaulin
		} and {
			RFerguson
		}}
		
		
	
	
		,
	journal={{International Journal of Service Industry Management}}
		
			
			,
	year={1997}
		
	

}

@incollection{b20,
	
	
		,
	title={{A structural model of customer satisfaction and trust in vendors involved in mobile commerce}}
		,
	author={{
			NMSuki
		}}
	
	
		,
	journal={{Int. Journal of Business Science and Applied Management}}
		
			
			,
	year={2011}
		
	

}

@book{b21,
	
	
		,
	title={{A Biginner's Guide to Structural Equation Modeling}}
		,
	author={{
			RESchumaker
		} and {
			RGLomax
		}}
		
		
			,
	year={2004}
			,
	publisher={Lawrence Erlbaum Associates, Inc}
			,
	address={New Jersey}
		
	
	,
	note={2nd ed.}

}

@book{b22,
	
	
		,
	title={{Relationship Marketing: case study of}}
		,
	author={{
			RTahir
		}}
		
	

}