@incollection{, 16A6EFF9286DEF7B1F115749FCC19FB6 , author={{Dr. Abdullah MohammadAl-Hersh} and {Dr. Abdelmoti SuleimanAburoub} and {Al-Balqa Applied University-Jordan.}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}1523544 } @book{b0, , title={{the administrative organization in contemporary companies}} , author={{ AbuBakr } and { Mustafa }} , year={2002} , address={University House, Cairo} } @book{b1, , title={{The Contemporary Quality Management}} , editor={ AlNuaimi MohammedAbdel-Aal } Amman, Jordan , year={2009} , note={fourth edition , Yazouri for publication} } @book{b2, , title={{Organizational culture in security organizations and their role in total quality application}} , author={{ Al-Dosari }} , year={2007} , address={Riyadh , Saudi Arabia} University of Naif for Security Sciences , note={Unpublished Ph.D Thesis} , note={Jassim bin Faihan} } @book{b3, , title={{The Organizational behavior in business organizations}} , author={{ MahmoudAl-Omian } and { Salman }} , year={2005} , publisher={Wael Press for publication} , address={Amman, Jordan} } @book{b4, , title={{Strategic Management, concepts and application areas, Arab office}} , author={{ Al-Saeed }} , year={2009} 150 , address={Egypt} } @book{b5, , author={{ StevenAlter }} , title={{Information system: the foundation of e-business}} New Jersey , publisher={Prentice Hall} , year={2002} , note={4nd ed.} } @book{b6, , title={{Beware of the Silver Metric: Marketing Performance Measurement has to be Multidimensional: Centre for Marketing working paper}} , author={{ TAmbler } and { JRoberts }} , year={2005} } @incollection{b7, , title={{Customer satisfaction, market share, and profitability: Findings from Sweden}} , author={{ EAnderson }} , journal={{Journal of Marketing}} 58 3 , year={1994} } @incollection{b8, , title={{Competitor orientation: effects of objectives and information on managerial decisions and profitability}} , author={{ JSArmstrong } and { FCollopy }} , journal={{Journal of Marketing Research}} 2 , year={1996} } @incollection{b9, , title={{Sales force competence development and marketing performance of industrial and domestic products firms in Nigeria}} , author={{ FAsiegbu } and { OAwa } and { CAkpotu } and { BOgbonna }} , journal={{Far East Journal of Psychology and Business}} 2 3 , year={2011} } @book{b10, , title={{Marketing: contemporary Principles and concepts, Yazori press for publication and distribution}} , author={{ ThamerBakri }} , year={2006} , address={Amman, Jordan. P. 25} } @book{b11, , title={{marketing strategy}} , author={{ ThamerBakri }} , year={2008} , publisher={Yazouri press for Publishing and Distribution} , address={Amman, Jordan} } @book{b12, , title={{green marketing, Yazouri Press for publication and distribution}} , author={{ ThamerBakri } and { Al-Nouri } and { Ahmed }} , year={2009} 313 , address={Amman, Jordan} , note={first edition} } @book{b13, , title={{´Corporate Reputation Management in Germany; Results of an Empirical Study´ Corporate Reputation Review}} , author={{ KH PBuxel } and { Wiedmann }} , year={2005} 8 } @incollection{b14, , title={{Corporate social responsibility: Evolution of a definitional construct}} , author={{ ABCarroll }} , journal={{Business & Society}} 3 , year={1999} } @book{b15, , title={{Financial Management Theory & Practice}} , author={{ PrasannaChandra }} , year={1997} , publisher={Indian Publishing Co. Ltd} , address={New Delhi} } @book{b16, , title={{Ed Greener Marketing}} , author={{ MCharter } and { PolonskyM }} , year={1999} , publisher={Greenleaf Publishing Sheffield: UK} } @incollection{b17, , title={{Marketing performance measures: history and interrelationships}} , author={{ BHClark }} , journal={{Journal of Marketing Management}} 15 8 , year={1999} } @incollection{b18, , title={{Marketing Performance Measurements: Evolution of Research and Practice}} , author={{ AmblerB TClark }} , journal={{Journal of Business Performance Management}} 3 2\3\4 , year={2001} } @incollection{b19, , title={{An information processing model of marketing performance measurement}} , author={{ ClarkB AAbela } and { TAmbler }} , journal={{Journal of Marketing Theory and Practice}} 14 3 , year={2006} } @book{b20, , title={{Management & leadership -Organization of people and work around information, Video}} , author={{ PFDrucker }} , year={2000} , publisher={MTS Publishing} 3 , address={Naperville} } @incollection{b21, , title={{The American Customer Satisfaction Index: Nature ,Purpose and Findings}} , author={{ CFornell }} , journal={{Journal of Marketing}} 60 4 , year={1996} } @incollection{b22, , title={{The social responsibility of business is to increase its profits}} , author={{ MFriedman }} , journal={{New York Times Magazine}} , year={1970. September 13} } @book{b23, , title={{Management Strategy " integrated systematically perspective}} , author={{ TahirGhalibi } and { WaelIdris }} , year={2009} , publisher={Wael press for Publishing and Distribution} 524 , note={Amman 2 nd edition} } @book{b24, , title={{Gharbaoui ???Alaa Abdel Azim, Mohamed}} , year={2007} 269 , address={University House , Egypt} , note={contemporary marketing} } @book{b25, , title={{organizational behavior, individuals and groups behavior in business organizations}} , author={{ HusseinHarem }} , year={2009} , publisher={Al-Hamed for Publishing and Distribution} , address={Amman, Jordan} } @incollection{b26, , title={{Coming up short on nonfinancial performance measurement}} , author={{ KHenion } and { T; CKinnear } and { DLarcker }} , journal={{Harvard Business Review .USA}} , editor={Karl E. Henion and Thomas C. Kinnear} , year={1976. 2003} , publisher={American Marketing Association} , note={A guide to ecological marketing} } @book{b27, , title={{management information systems}} , author={{ Jawad } and { Shawki }} , year={2010} , publisher={Warraq Foundation for Publishing and Distribution} 119 , address={Amman, Jordan} } @incollection{b28, , title={{The organizational culture and its impact on the job satisfaction of employees}} , author={{ MahfouzJawdh } and { AbdulLatif } and { AbdulLatif }} , journal={{Damascus University Journal of economic and legal Science}} 26 3 P120 , year={2010} } @book{b29, , title={{Organizational behavior :understanding and managing life at work, 6 ed}} , author={{ Gary&Johns } and { AlanMSaks }} , year={2005} , publisher={Prentice Hall, Canada} } @book{b30, , author={{ LalitMJohri } and { KanokthipSahasakmontri }} , title={{Green Marketing of Cosmetics and Fdsx\Toiletries}} , year={1998} } @incollection{b31, , title={{}} , author={{ Thailand }} , journal={{Journal of Consumer Marketing}} 15 3 } @book{b32, , title={{Linking the balanced scorecard strategy}} , author={{ NortonR DKaplan }} , year={1996} , address={California} } @book{b33, , title={{Environmental Marketing Strategy and its Implementation in Forest Industries , University of Helsinki for public defence in Auditorium}} , author={{ JariKärnä }} , year={2003} , publisher={Academic Dissertation} } @book{b34, , title={{}} , author={{ NabilKhalil } and { Morsi }} , year={1998} , publisher={Alexandria Center for Book} 37 , note={the competitive advantage in business} } @incollection{b35, , title={{Principles of Marketing}} , author={{ PKotler } and { GArmstrong }} , booktitle={{New Jessey}} , publisher={Prentice Hall} , year={2007} , note={12th ed.} } @incollection{b36, , title={{Impression management: A literature review and twocomponent model}} , author={{ MRLeary } and { RMKowalski }} , journal={{Psychological Bulletin}} 107 , year={1990} } @incollection{b37, , title={{Impression management: a literature review and two--component model}} , author={{ Leary } and { RKowalski }} , journal={{Psychological Bulletin}} 107 , year={1990} } @book{b38, , title={{The effect of organizational culture and leadership style on job satisfaction and organizational commitment}} , author={{ PeterLok } and { John&crawford }} , year={2003} , address={Sydney , Australia} University of Technology } @book{b39, , title={{Green Marketing}} , author={{ JMar }} , year={2003} , publisher={Prentic-Hall Co} } @book{b40, , title={{Marketing is everything}} , author={{ Mckenna }} , year={1991. Jan} , address={Harvard Business Review} } @incollection{b41, , title={{Enviropreneurial marketing strategy: the emergence of corporate environmentalism as market strategy}} , author={{ ;AMenon } and { AMenon }} , journal={{Journal of Marketing}} 61 , year={1997} } @incollection{b42, , title={{Environmental Marketing :a saurce of reputational,competitive and Advantage}} , author={{ Miles Morgan P }} , journal={{journal of Business Ethics}} 23 300 , year={2000} } @book{b43, , title={{Organizational strategy, structure and process}} , author={{ RMiles } and { CSnow }} , year={1978} , publisher={McGraw Hill} , address={London} } @book{b44, , title={{the analyzing of consumer behavior according of green marketing entrance}} , author={{ AhmedNouri } and { Nizar }} , year={2003} Management and Economics College, University of Baghdad , note={Unpublished Dissertation} } @incollection{b45, , title={{Marketing performance measurement ability and firm performance}} , author={{ DO'sullivan } and { DAbela }} , journal={{Journal of Marketing. vol71}} 2 , year={2007} } @book{b46, , title={{Green Marketing : Opportunity for Innovation}} , author={{ Ottman }} , year={1998} , publisher={NTC, Business Book , Mc Graw-Hill} 12 , address={Lincoln} } @book{b47, , title={{Environmental Marketing Management ,Meeting The Green Challenge}} , year={1995} , publisher={Pitman} 28 , address={London} , note={Peattie ken} } @book{b48, , title={{Competitive Advantage: Creating and Sustaining Superior Performance}} , author={{ MEPorter }} , year={1985} , publisher={The Free Press} , address={New York} } @book{b49, , title={{organizational behavior , study of human behavior for individual and Grope in leading organizations}} , author={{ MuhammadQaryouti } and { Qasim }} , year={2000} , publisher={Al -Shroq for Publishing and Distribution} , address={Amman, Jordan} } @book{b50, , title={{The contemporary Theory od Organization and organizing}} , author={{ MuhammadQaryouti } and { Qasim }} , year={2008} , publisher={Wael press} , address={Amman, Jordan} } @incollection{b51, , title={{the Organization's culture as an essential entrance for Whole development}} , author={{ BouhnahQawi }} , journal={{Researcher Journal}} 2 2 , year={2003} } @book{b52, , title={{Measuring brand performance through metrics application}} , author={{ Rajagopal }} , year={2008} 12 } @book{b53, , title={{Impression management in organizations: Theory, measurement, and practice}} , author={{ PRRosenfeld } and { RAGiacalone } and { CARiordan }} , year={1995} , publisher={Routledge} , address={New York} } @incollection{b54, , title={{Interpersonal processes involving impression regulation and management}} , author={{ BRSchlenker } and { MFWeingold }} , journal={{Annual Review of Psychology}} 43 , year={1992} } @book{b55, , title={{green marketing : the obstacles in Arab region , The Arab Organization for Administrative Development , the fifth Arab Forum for green marketing}} , author={{ SamiSmadi }} , year={2006} , address={Beirut, Lebanon} } @incollection{b56, , title={{Corporate Reputation : Multidisciplinary Richness and Search for a Relevant Definition}} , author={{ Smaiziene } and { &Ingrida } and { RobertasJucevicius }} , journal={{Inzinerine Ekonomika-Engineering Economics}} 2 , year={2009} } @incollection{b57, , title={{Aesthetics Based Corporate Reputation Management in the Context of Higher Education ,Management Organizations Vadyba, Systematic Research is the Property of Management of}} , author={{ Migle&Sontaite } and { ToreKristensen }} , journal={{Organizations Teminai Tyrima}} 5 1 , year={2009} } @book{b58, , title={{the culture of organization as one of influencing factors in decision making process , the international scientific conference}} , author={{ AishaStadtha }} , year={2009} the University of Ammar snowy Baloguat } @book{b59, , title={{Marketing}} , author={{ WilliamStanton }} , year={2007} , publisher={Mcgraw-Hill., Inc} , address={NewYork} } @incollection{b60, , title={{Identities , the phenomenal self, and laboratory research}} , author={{ JTedeschi } and { MReiss }} , booktitle={{Impression management theory and social psychological research}} , editor={ JTTedeschi } San Diego; Tata McGraw-Hill Delhi , publisher={Academic Press} , year={1981} } @incollection{b61, , title={{Understanding the effect of customer relationship management efforts on customer retention and customer share development}} , author={{ PCVerhoef }} , journal={{Journal of Marketing}} 67 4 , year={2003} } @incollection{b62, , title={{Environmental Marketing}} , author={{ CoddingtonWalter }} , journal={{Business Week}} 12 3 , year={1993} , publisher={McGraw-Hill, Inc} } @incollection{b63, , title={{Corporate Reputation Management in Germany: Results of an Empirical Study}} , author={{ Klaus-Peter &Wiedmann } and { HolgerBuxel }} , journal={{Corporate Reputation Review}} 8 2 , year={2005} } @book{b64, , title={{Services marketing; integrating customer focus across the firm. Singapore: Mc-Graw hill}} , author={{ VZeithaml }} , year={2006} , note={4th edition.pp106} } @incollection{b65, , title={{US) Guidelines Handbook}} , journal={{Global Journals Inc}} , year={2015} }