\documentclass[11pt,twoside]{article}\makeatletter \IfFileExists{xcolor.sty}% {\RequirePackage{xcolor}}% {\RequirePackage{color}} \usepackage{colortbl} \usepackage{wrapfig} \usepackage{ifxetex} \ifxetex \usepackage{fontspec} \usepackage{xunicode} \catcode`⃥=\active \def⃥{\textbackslash} \catcode`❴=\active \def❴{\{} \catcode`❵=\active \def❵{\}} \def\textJapanese{\fontspec{Noto Sans CJK JP}} \def\textChinese{\fontspec{Noto Sans CJK SC}} \def\textKorean{\fontspec{Noto Sans CJK KR}} \setmonofont{DejaVu Sans Mono} \else \IfFileExists{utf8x.def}% {\usepackage[utf8x]{inputenc} \PrerenderUnicode{–} }% {\usepackage[utf8]{inputenc}} \usepackage[english]{babel} \usepackage[T1]{fontenc} \usepackage{float} \usepackage[]{ucs} \uc@dclc{8421}{default}{\textbackslash } \uc@dclc{10100}{default}{\{} \uc@dclc{10101}{default}{\}} \uc@dclc{8491}{default}{\AA{}} \uc@dclc{8239}{default}{\,} \uc@dclc{20154}{default}{ } \uc@dclc{10148}{default}{>} \def\textschwa{\rotatebox{-90}{e}} \def\textJapanese{} \def\textChinese{} \IfFileExists{tipa.sty}{\usepackage{tipa}}{} \fi \def\exampleFont{\ttfamily\small} \DeclareTextSymbol{\textpi}{OML}{25} \usepackage{relsize} \RequirePackage{array} \def\@testpach{\@chclass \ifnum \@lastchclass=6 \@ne \@chnum \@ne \else \ifnum \@lastchclass=7 5 \else \ifnum \@lastchclass=8 \tw@ \else \ifnum \@lastchclass=9 \thr@@ \else \z@ \ifnum \@lastchclass = 10 \else \edef\@nextchar{\expandafter\string\@nextchar}% \@chnum \if \@nextchar c\z@ \else \if \@nextchar l\@ne \else \if \@nextchar r\tw@ \else \z@ \@chclass \if\@nextchar |\@ne \else \if \@nextchar !6 \else \if \@nextchar @7 \else \if \@nextchar (8 \else \if \@nextchar )9 \else 10 \@chnum \if \@nextchar m\thr@@\else \if \@nextchar p4 \else \if \@nextchar b5 \else \z@ \@chclass \z@ \@preamerr \z@ \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi \fi} \gdef\arraybackslash{\let\\=\@arraycr} \def\@textsubscript#1{{\m@th\ensuremath{_{\mbox{\fontsize\sf@size\z@#1}}}}} \def\Panel#1#2#3#4{\multicolumn{#3}{){\columncolor{#2}}#4}{#1}} \def\abbr{} \def\corr{} \def\expan{} \def\gap{} \def\orig{} \def\reg{} \def\ref{} \def\sic{} \def\persName{}\def\name{} \def\placeName{} \def\orgName{} \def\textcal#1{{\fontspec{Lucida Calligraphy}#1}} \def\textgothic#1{{\fontspec{Lucida Blackletter}#1}} \def\textlarge#1{{\large #1}} \def\textoverbar#1{\ensuremath{\overline{#1}}} \def\textquoted#1{‘#1’} \def\textsmall#1{{\small #1}} \def\textsubscript#1{\@textsubscript{\selectfont#1}} \def\textxi{\ensuremath{\xi}} \def\titlem{\itshape} \newenvironment{biblfree}{}{\ifvmode\par\fi } \newenvironment{bibl}{}{} \newenvironment{byline}{\vskip6pt\itshape\fontsize{16pt}{18pt}\selectfont}{\par } \newenvironment{citbibl}{}{\ifvmode\par\fi } \newenvironment{docAuthor}{\ifvmode\vskip4pt\fontsize{16pt}{18pt}\selectfont\fi\itshape}{\ifvmode\par\fi } \newenvironment{docDate}{}{\ifvmode\par\fi } \newenvironment{docImprint}{\vskip 6pt}{\ifvmode\par\fi } \newenvironment{docTitle}{\vskip6pt\bfseries\fontsize{22pt}{25pt}\selectfont}{\par } \newenvironment{msHead}{\vskip 6pt}{\par} \newenvironment{msItem}{\vskip 6pt}{\par} \newenvironment{rubric}{}{} \newenvironment{titlePart}{}{\par } \newcolumntype{L}[1]{){\raggedright\arraybackslash}p{#1}} \newcolumntype{C}[1]{){\centering\arraybackslash}p{#1}} \newcolumntype{R}[1]{){\raggedleft\arraybackslash}p{#1}} \newcolumntype{P}[1]{){\arraybackslash}p{#1}} \newcolumntype{B}[1]{){\arraybackslash}b{#1}} \newcolumntype{M}[1]{){\arraybackslash}m{#1}} \definecolor{label}{gray}{0.75} \def\unusedattribute#1{\sout{\textcolor{label}{#1}}} \DeclareRobustCommand*{\xref}{\hyper@normalise\xref@} \def\xref@#1#2{\hyper@linkurl{#2}{#1}} \begingroup \catcode`\_=\active \gdef_#1{\ensuremath{\sb{\mathrm{#1}}}} \endgroup \mathcode`\_=\string"8000 \catcode`\_=12\relax \usepackage[a4paper,twoside,lmargin=1in,rmargin=1in,tmargin=1in,bmargin=1in,marginparwidth=0.75in]{geometry} \usepackage{framed} \definecolor{shadecolor}{gray}{0.95} \usepackage{longtable} \usepackage[normalem]{ulem} \usepackage{fancyvrb} \usepackage{fancyhdr} \usepackage{graphicx} \usepackage{marginnote} \renewcommand{\@cite}[1]{#1} \renewcommand*{\marginfont}{\itshape\footnotesize} \def\Gin@extensions{.pdf,.png,.jpg,.mps,.tif} \pagestyle{fancy} \usepackage[pdftitle={Product Perceived Quality and Purchase Intention with Consumer Satisfaction}, pdfauthor={}]{hyperref} \hyperbaseurl{} \paperwidth210mm \paperheight297mm \def\@pnumwidth{1.55em} \def\@tocrmarg {2.55em} \def\@dotsep{4.5} \setcounter{tocdepth}{3} \clubpenalty=8000 \emergencystretch 3em \hbadness=4000 \hyphenpenalty=400 \pretolerance=750 \tolerance=2000 \vbadness=4000 \widowpenalty=10000 \renewcommand\section{\@startsection {section}{1}{\z@}% {-1.75ex \@plus -0.5ex \@minus -.2ex}% {0.5ex \@plus .2ex}% {\reset@font\Large\bfseries}} \renewcommand\subsection{\@startsection{subsection}{2}{\z@}% {-1.75ex\@plus -0.5ex \@minus- .2ex}% {0.5ex \@plus .2ex}% {\reset@font\Large}} \renewcommand\subsubsection{\@startsection{subsubsection}{3}{\z@}% {-1.5ex\@plus -0.35ex \@minus -.2ex}% {0.5ex \@plus .2ex}% {\reset@font\large}} \renewcommand\paragraph{\@startsection{paragraph}{4}{\z@}% {-1ex \@plus-0.35ex \@minus -0.2ex}% {0.5ex \@plus .2ex}% {\reset@font\normalsize}} \renewcommand\subparagraph{\@startsection{subparagraph}{5}{\parindent}% {1.5ex \@plus1ex \@minus .2ex}% {-1em}% {\reset@font\normalsize\bfseries}} \def\l@section#1#2{\addpenalty{\@secpenalty} \addvspace{1.0em plus 1pt} \@tempdima 1.5em \begingroup \parindent \z@ \rightskip \@pnumwidth \parfillskip -\@pnumwidth \bfseries \leavevmode #1\hfil \hbox to\@pnumwidth{\hss #2}\par \endgroup} \def\l@subsection{\@dottedtocline{2}{1.5em}{2.3em}} \def\l@subsubsection{\@dottedtocline{3}{3.8em}{3.2em}} \def\l@paragraph{\@dottedtocline{4}{7.0em}{4.1em}} \def\l@subparagraph{\@dottedtocline{5}{10em}{5em}} \@ifundefined{c@section}{\newcounter{section}}{} \@ifundefined{c@chapter}{\newcounter{chapter}}{} \newif\if@mainmatter \@mainmattertrue \def\chaptername{Chapter} \def\frontmatter{% \pagenumbering{roman} \def\thechapter{\@roman\c@chapter} \def\theHchapter{\roman{chapter}} \def\thesection{\@roman\c@section} \def\theHsection{\roman{section}} \def\@chapapp{}% } \def\mainmatter{% \cleardoublepage \def\thechapter{\@arabic\c@chapter} \setcounter{chapter}{0} \setcounter{section}{0} \pagenumbering{arabic} \setcounter{secnumdepth}{6} \def\@chapapp{\chaptername}% \def\theHchapter{\arabic{chapter}} \def\thesection{\@arabic\c@section} \def\theHsection{\arabic{section}} } \def\backmatter{% \cleardoublepage \setcounter{chapter}{0} \setcounter{section}{0} \setcounter{secnumdepth}{2} \def\@chapapp{\appendixname}% \def\thechapter{\@Alph\c@chapter} \def\theHchapter{\Alph{chapter}} \appendix } \newenvironment{bibitemlist}[1]{% \list{\@biblabel{\@arabic\c@enumiv}}% {\settowidth\labelwidth{\@biblabel{#1}}% \leftmargin\labelwidth \advance\leftmargin\labelsep \@openbib@code \usecounter{enumiv}% \let\p@enumiv\@empty \renewcommand\theenumiv{\@arabic\c@enumiv}% }% \sloppy \clubpenalty4000 \@clubpenalty \clubpenalty \widowpenalty4000% \sfcode`\.\@m}% {\def\@noitemerr {\@latex@warning{Empty `bibitemlist' environment}}% \endlist} \def\tableofcontents{\section*{\contentsname}\@starttoc{toc}} \parskip0pt \parindent1em \def\Panel#1#2#3#4{\multicolumn{#3}{){\columncolor{#2}}#4}{#1}} \newenvironment{reflist}{% \begin{raggedright}\begin{list}{} {% \setlength{\topsep}{0pt}% \setlength{\rightmargin}{0.25in}% \setlength{\itemsep}{0pt}% \setlength{\itemindent}{0pt}% \setlength{\parskip}{0pt}% \setlength{\parsep}{2pt}% \def\makelabel##1{\itshape ##1}}% } {\end{list}\end{raggedright}} \newenvironment{sansreflist}{% \begin{raggedright}\begin{list}{} {% \setlength{\topsep}{0pt}% \setlength{\rightmargin}{0.25in}% \setlength{\itemindent}{0pt}% \setlength{\parskip}{0pt}% \setlength{\itemsep}{0pt}% \setlength{\parsep}{2pt}% \def\makelabel##1{\upshape ##1}}% } {\end{list}\end{raggedright}} \newenvironment{specHead}[2]% {\vspace{20pt}\hrule\vspace{10pt}% \phantomsection\label{#1}\markright{#2}% \pdfbookmark[2]{#2}{#1}% \hspace{-0.75in}{\bfseries\fontsize{16pt}{18pt}\selectfont#2}% }{} \def\TheFullDate{2015-03-15 (revised: 15 March 2015)} \def\TheID{\makeatother } \def\TheDate{2015-03-15} \title{Product Perceived Quality and Purchase Intention with Consumer Satisfaction} \author{}\makeatletter \makeatletter \newcommand*{\cleartoleftpage}{% \clearpage \if@twoside \ifodd\c@page \hbox{}\newpage \if@twocolumn \hbox{}\newpage \fi \fi \fi } \makeatother \makeatletter \thispagestyle{empty} \markright{\@title}\markboth{\@title}{\@author} \renewcommand\small{\@setfontsize\small{9pt}{11pt}\abovedisplayskip 8.5\p@ plus3\p@ minus4\p@ \belowdisplayskip \abovedisplayskip \abovedisplayshortskip \z@ plus2\p@ \belowdisplayshortskip 4\p@ plus2\p@ minus2\p@ \def\@listi{\leftmargin\leftmargini \topsep 2\p@ plus1\p@ minus1\p@ \parsep 2\p@ plus\p@ minus\p@ \itemsep 1pt} } \makeatother \fvset{frame=single,numberblanklines=false,xleftmargin=5mm,xrightmargin=5mm} \fancyhf{} \setlength{\headheight}{14pt} \fancyhead[LE]{\bfseries\leftmark} \fancyhead[RO]{\bfseries\rightmark} \fancyfoot[RO]{} \fancyfoot[CO]{\thepage} \fancyfoot[LO]{\TheID} \fancyfoot[LE]{} \fancyfoot[CE]{\thepage} \fancyfoot[RE]{\TheID} \hypersetup{citebordercolor=0.75 0.75 0.75,linkbordercolor=0.75 0.75 0.75,urlbordercolor=0.75 0.75 0.75,bookmarksnumbered=true} \fancypagestyle{plain}{\fancyhead{}\renewcommand{\headrulewidth}{0pt}} \date{} \usepackage{authblk} \providecommand{\keywords}[1] { \footnotesize \textbf{\textit{Index terms---}} #1 } \usepackage{graphicx,xcolor} \definecolor{GJBlue}{HTML}{273B81} \definecolor{GJLightBlue}{HTML}{0A9DD9} \definecolor{GJMediumGrey}{HTML}{6D6E70} \definecolor{GJLightGrey}{HTML}{929497} \renewenvironment{abstract}{% \setlength{\parindent}{0pt}\raggedright \textcolor{GJMediumGrey}{\rule{\textwidth}{2pt}} \vskip16pt \textcolor{GJBlue}{\large\bfseries\abstractname\space} }{% \vskip8pt \textcolor{GJMediumGrey}{\rule{\textwidth}{2pt}} \vskip16pt } \usepackage[absolute,overlay]{textpos} \makeatother \usepackage{lineno} \linenumbers \begin{document} \author[1]{Muhammad Ibrahim} \author[2]{Asma Saleem} \author[3]{Muhammad Ibrahim} \affil[1]{ Bahauddin Zakriya University University Multan, Sub- Campus Layyah, Pakistan} \renewcommand\Authands{ and } \date{\small \em Received: 10 February 2015 Accepted: 2 March 2015 Published: 15 March 2015} \maketitle \begin{abstract} The purpose of this study is to measure the impact of product perceive quality on purchase intention with level of satisfaction, for meeting this purpose the data was collected by individually through 122 questionnaires by adopting the convenience techniques. Using statistical software hypothesis shows that these variables have positive significant relationship. Practical contribution shows that this study can be used as a guideline to management and marketers to improve the product quality. \end{abstract} \keywords{product perceived quality, customer satisfaction, and purchase intention. I. Introduction} \begin{textblock*}{18cm}(1cm,1cm) % {block width} (coords) \textcolor{GJBlue}{\LARGE Global Journals \LaTeX\ JournalKaleidoscope\texttrademark} \end{textblock*} \begin{textblock*}{18cm}(1.4cm,1.5cm) % {block width} (coords) \textcolor{GJBlue}{\footnotesize \\ Artificial Intelligence formulated this projection for compatibility purposes from the original article published at Global Journals. However, this technology is currently in beta. \emph{Therefore, kindly ignore odd layouts, missed formulae, text, tables, or figures.}} \end{textblock*} \let\tabcellsep& \section[{Introduction}]{Introduction}\par here are different brand of laptops available in market such a, HP, Dell, Acer, sonny and Samsung. In the time of new technology, laptops are very important for students, researchers and businessman etc. But in the scientific competition it is not very easy for students to select a superiority brand. In this study Dell became the first company in the information technology industry to establish a product recycle goal in {\ref (2004)}. In the recent years 2012-13 Dell laptop has 20\% of market share in Pakistan. Before purchasing the products, every customer supposed the superiority of a product, customer set some stander about superiority before purchasing the required product, unluckily when customer not found their perceived superiority; they switch to another brand so this is a big loss of a company to lose its customer. Earlier experiential researches in this field tend to emphasize on these, perceived service, mediating role of perceived value and superiority customer satisfaction \hyperref[b24]{(Malik, 2012)}. There is the impact of loyalty and perceived price fairness on customer satisfaction {\ref (Bei and Chiao, 2011)}. It has been found that there is also the relationship between brand effect, behavioral loyalty and brand trust \hyperref[b15]{(Gecti and Zengin, 2013)}. Research on services superiority and customer satisfaction \hyperref[b1]{(Agbor, 2011)} argued that it has not been seen the relationship of customer perception with effect of purchase intention, because it has massive effect on the customer satisfaction, when customer is satisfied with product superiority, it must purchase with high intensity. Customer satisfaction is the pleased mood to the performance of product after they use it {\ref (caruana et al., 2002)}. It is regular movement of companies to carry out customer satisfaction survey to know customer point of view \hyperref[b14]{(Frank and Enkawa, 2007)}.\par Consumer has some perception about the superiority of product, because superiority of product ensures the product reliability, sustainability and durability. The focus of brand superiority is based on findings that there is strong positive relationship between brand superiority and brand purchase (Chaudhary and Holbrook, 2001). If product actual outcome go beyond from consumer expectation, the consumer will be satisfied or else if prospect exceed result, consumer will be displeased {\ref (Szymanski and Hendard, 2001)}. \section[{a) Research Gap}]{a) Research Gap}\par Purpose of this study to examine the effect of product perceived superiority, which effects on consumer purchase intention and its satisfaction. Here customer satisfaction is working as the inner feeling of customer, if customer is satisfied with the product he becomes loyal and post purchases the product in future. \section[{b) Research Important}]{b) Research Important}\par The findings of the study will be help full in providing insight into consumer perception about product superiority as well as its level of satisfaction. Also, the findings of this study will provide useful information for Business to help develop an effective marketing strategy to promote impulse buying and ultimately increase profitability. \section[{Research questions}]{Research questions}\par The main focus of this research is on customer satisfaction which directly impacts on purchase intention, keeping in mind this important factor following research questions are arises:\par 1. How the perceived quality of product impacts customer satisfaction in order to make the purchase intention? 2. What is the impact of customer satisfaction on purchase intention?\par 3. How this research will help to get customer satisfaction for the sake of purchase intention?II. \section[{Literature Review}]{Literature Review}\par Perceived superiority is defined as consumer finding about a product performance and how this product compared with their expectation. Superiority can also be defined as the whole features and characteristics of a product or services that bear on its ability to satisfy stated or implied needs \hyperref[b21]{(Kotler et al., 2002)}. Perceived superiority view is dissimilar from manufactures based and product based approach. Most organizations approve their superiority description from market point of view (main 1994). Consumer's perception of product superiority is compared with their anticipation. Customers calculate product superiority in terms of how much happiness they received from that product (jiang and wang, 2006). On the other version, brand reliability is estimated to impact the perceived superiority of the product \hyperref[b13]{(Erdem and Swait, 1998)}. Perceived superiority could be defined as the consumer finding about a product on the whole supremacy and excellence {\ref (zeithaml, 1988)}.\par In marketing customer satisfaction is the most important result of marketing practice and occupies a significant position in both observation and theory \hyperref[b11]{(Churchill and Surprenant, 1982)}. Before the position of organizational arrangement and strategies the customers are the early aspect measured by managements. The questions asked in the strategic forecast ranges from who will require to consume these offers, where are they and for how much can they buy to how to attain the customers and will it suspend them maximum satisfaction? Customer' estimation of the product depends on its demand and the accessibility of alternative service in the marketplace and information available to the customer. Whether an organization provides superiority services or not it depend on the customers' feedback on the pleasure they get from consuming the products, since higher levels of superiority express to higher levels of customer satisfaction {\ref (Kotler and Keller, 2009)}.\par Satisfaction is differing from one person to a new as it is expensive. "One man's meal is another man's poison," an old saying avowed describing utility; thus significance the reality that it is at times very hard to satisfy everybody or to conclude satisfaction along with group of people (Reiman et al., 2008). \section[{Product perception -Product expectation = perceived product}]{Product perception -Product expectation = perceived product}\par Through this equation we describe the customer satisfaction and its effects, when customer gains its perceived superiority product it tend to customer satisfaction, it also tells that customer satisfaction can be managed and controlled by company superiority management. It is judgment that a product offers a pleasant level of utilization-associated fulfillment, consumer feel satisfactory after the convention of product \hyperref[b39]{(Zeithaml and Bitner, 1996)}. Customer satisfaction is a good or bad feeling of someone after comparing the product presentation he perceived with the expectation.\par Customers consume his effort, time and money to purchase the product so purchase intention has great importance in his life. Customers are always influenced by their preferences and perception in purchasing process. Perceived quality of a product as becomes "the estimation made by the consumer relying on the whole set of basic as well as outer dimension of the product or the service" {\ref (Grunert et al, 2001)}. Consumer behavior is quite different as the events that consumers task in searching for, using, purchasing, evaluating, and disposing of products that they think will assure their needs \hyperref[b27]{(Pelau, 2011)}.\par There are lots of factors that impact the consumers buying behavior, but dealer cannot control, such as individual, social, psychological and literary factors. In order to achieve target customers efficiently, these factors must be taken into consideration {\ref (Kotler et al. 2005}). On the basis of actuality, persons make dealings and decisions, the marketers should recognize the whole concepts so, they can more readily conclude what influences consumers to buy \hyperref[b20]{(Kelley, 1950)}. Study of consumer judgment process is consequently extremely important for understanding consumer purchase intention (Puth, Mosert and Ewing 1999; Schiffman and Kank 1991). "An individual awake plan to make an attempt to purchase" The product relate with the quality perception (Spears \& Singh, 2004).\par Product perceived quality directly influences to purchase intention. Customers have some perceptions about the product quality, price and styles before going to purchasing the product. After using of product, purchase intention increases as well as decreases, because it has direct relations which affect each other's. If the quality is high, purchase intention of customer is also high. (Rust and {\ref Oliver, 1994)} proposed two differences between perceived quality and satisfaction. The customers considered perceived quality as a more specific concept based on product and service features. The company can have a degree of control over quality. So, it is suggested when perceived quality is regarded as overall assessments, then perceived quality is understood as the source of satisfaction \hyperref[b7]{(Llusar et al., 2001)}.\par The satisfaction is considered the most important constructs in marketing (Erevelles and Leavitt, 1992). Satisfaction plays the vital role in marketing because it is a good predictor of purchase behavior \hyperref[b25]{(McQuitty et al., 2000)}. Various theories have been developed in an effort to determine the construct and explain satisfaction in different compensation in products/services. \section[{Global Journal of Management and Business Research}]{Global Journal of Management and Business Research}\par Volume XV Issue I Version I \section[{Year ( )}]{Year ( )}\par The quality of product is that which satisfies the needs of users which may include different features and it enhances the performance of the product {\ref (Dunk, 2002)}. A study by {\ref (Rao and Raghu Nathan, 1997)} showed that the product quality is to understand and measure the requirements of the consumers. The evaluation of product by customer after the use is known as purchase intentions. The behavior is viewed as a key for Predicting consumers' purchasing behaviors as well as their intentions {\ref (Keller, 2001)}. A study by \hyperref[b17]{(Ghosh, 1990)} proved that consumers choose one good but the finally result depends on their intention. According to \hyperref[b0]{(Aaker, 1996}) that perceived quality predicts the level for the quality of entire product. There were past studies that exposed indirect influence between perceived product quality and purchase intentions through mediating variable of customer satisfaction \hyperref[b12]{(Cronin and Taylor, 1992} \section[{Theoretical Frame Work}]{Theoretical Frame Work} \section[{Independent variables dependent variable}]{Independent variables dependent variable}\par Figure {\ref 1} : Theoretical Frame Work\par This research model is very useful for manufacturers, which determine the needs of customer's perception regarding the changing technology and day-by-day changing demands of customers. Because customer satisfaction and purchasing level strongly dependent upon consumer flexible perception. This theoretical frame also shows the relationship between independent and dependent variables also. \section[{IV.}]{IV.} \section[{Hypothesis}]{Hypothesis}\par After the deep study of literature following hypothesis are formulated: H1: Customer satisfaction directly positively influence on purchase intention. H2: Product perceived quality has positive influence on purchase intention.\par V. \section[{Methodology}]{Methodology}\par Purpose of this study is to explore the effect of product perceived quality and its effect on consumer satisfaction and purchase intention. All the customers set some stander about the quality before purchasing, unfortunately when customers not found their perceived quality; they switch to another brand so this is a big loss of a company to lose its customer. Technology sector chosen as an object to observe the intention of customer purchased. What customer perceived the quality of mobile before purchasing, and how much they satisfy with that product? VI. \section[{Selected Brand}]{Selected Brand}\par Dell laptop is investigated in this research. The reasons for this choice are that this brand is new and mostly adoptable. In this study Dell became the first company in the information technology industry to establish a products recycle goal in (2004). In the recent years 2012-13 Dell laptop has 20\% of market share in Pakistan. With this growing popularity, the research analyzes the customer satisfaction and their perceived quality. \section[{VII.}]{VII.} \section[{Population and Sample}]{Population and Sample}\par The entire number of people in a state or region is called population. Through this population we conduct our research, in Dera ghazi khan district there are many colleges and universities like commerce college, University of education campus, Agriculture University campus and Bahaudin zakariya university campus, Indus University. In this research paper the sample size of 130 students are targeted to collect the data about their perception of product quality before purchasing the dell laptop and how much they satisfies with that brand quality. \section[{Time Dimension}]{Time Dimension}\par To collect the data cross sectional technique is used. Data is collected at once from the students. \section[{IX.}]{IX.} \section[{Questionnaire Design and Measurement}]{Questionnaire Design and Measurement}\par This paper contains three sections about measurements; the first section is about product perceived quality, in which we measure the customer point of view before purchasing the product, what they perceive about product. And the second section is about customer satisfaction, after purchasing the product. How much they satisfy with that product? Is that product is according to their perception or not? Is its quality according to their perception? And its last section is about purchase intention, in future the customer will purchase that product or not. \section[{X.}]{X.} \section[{Instruments}]{Instruments}\par A research questionnaire is used in order to examine the product perceived quality and purchase intention with customer satisfaction. These items are measured in 5 likert scale ranging from strongly agree (1), agree (2), Neutral (3), disagree (4) strongly disagree \hyperref[b4]{(5)}. This questionnaire contains 13 items in 3 variables on the bases of conceptual framework. This questionnaire is adopted by merging 5 Liked scale type of questionnaire. 5 items to measure product perceived quality were taken from the questionnaire (Ailwadi et al., 2001); ; \hyperref[b30]{(Rao et al. 1999}) 3 items regarding customer satisfaction were taken from questionnaire used by \hyperref[b26]{(Oliver, 1999)}. \section[{XI.}]{XI.} \section[{Statistical Tools}]{Statistical Tools}\par The SPSS statistical tool was used in order to analyze the questionnaire items are mean, standard deviation, regression and correlation. In this research 130 questionnaires were distributed to the respondents and 122 complete were received. The demographic analysis shows that 70.5\% were Males and 29.5\% were females' respondents. The correlation analysis shows that there is positive significant relationship between Products perceived quality relation with customer satisfaction as the correlation value is 0.570 and also positive significant relationship has been found between customer satisfaction relations with purchase intention as the research result value is 0.663. e) Hypothesis test Product perceive quality for purchase intention and using the moderating customer satisfaction We use the statistical software for testing our hypothesis. In the first hypothesis the independent variable is product perceived quality and purchase intention is our depending variable and customer satisfaction as a moderating then we get results which is following \section[{XII.}]{XII.} \section[{Results and Analysis}]{Results and Analysis} \section[{b) Age analysis}]{b) Age analysis} \section[{Hypothesis}]{Hypothesis} \section[{Discussion}]{Discussion}\par The finding for this research shows that customer satisfaction does act as a partial mediating variable in the overall relationship between product perceived quality and purchase intention. All hypotheses are accepted on the basis of above results as product perceived quality has direct positive relation with purchase intention and customer satisfaction. The finding of positive relationship among these variables has confirmed that the peoples of D.G khan district are quality conscious; they give preference to quality product. They assess product quality in term of its durability, reliability and sustainability.\par XV. \section[{Conclusion}]{Conclusion}\par This study discovered that customer purchase intention is significantly related with customer satisfaction and perceived product quality. As the gap between perception and expectation is negative we can done that customer has more expectation than then they actual received. If management wants to enhance customers' satisfaction evaluations, it would be more valuable to influencing customers' perceptions of the product performance. \section[{XVI.}]{XVI.} \section[{Managerial Implications}]{Managerial Implications}\par With respect to practical contribution, the result of this study can be used as a guideline by management to improve the product quality of their products. Specifically, the design and management of product quality may be enhanced if managers stress on the finding of this study. This study confirms that quality is an important contributor in customer satisfaction in Pakistan. In Pakistan should not only judge improving customer satisfaction but also intention on improving the customer perceptions of overall product quality and should increase consumer perception. Moreover, convincing customers that they are getting high quality from the firm should be a key advertising goal of the firm. In competitive environments, managers should not only focus on product quality which is just one side of the purchase equation, but also carefully assess their satisfaction it will be reflected in customers' evaluation purchase intention. They should be alerted to the fact that there might be tradeoffs required between increasing quality and increasing satisfaction. \section[{XVII. Limitations and Future Directions}]{XVII. Limitations and Future Directions}\par In our research we use the quantitive technique and get122 response from male and female students of B.Z.U campus D.G.Khan and their age's from15 to above 30 years, product perceived quality is our independent variable and purchase intention is dependent variable and customer satisfaction as mediator. This research is conducted in D G khan district to use the sample of B.Z.U campus. Upon this study; there may be some suggestions for further studies. The scope of this research is to change variables as product availability, product value to use customer loyalty, customer trust as mediator. Furthermore, more complex models, which contain the relations between brand trusts, brand affect and the other impact of brand loyalty, might be examined. \section[{Global Journal of Management and Business Research}]{Global Journal of Management and Business Research}\par Volume XV Issue I Version I Year ( )\begin{figure}[htbp] \noindent\textbf{25}\includegraphics[]{image-2.png} \caption{\label{fig_2}Product 25 Global}\end{figure} \begin{figure}[htbp] \noindent\textbf{} \par \begin{longtable}{P{0.85\textwidth}} III.\end{longtable} \par \caption{\label{tab_0}}\end{figure} \begin{figure}[htbp] \noindent\textbf{2} \par \begin{longtable}{P{0.2867469879518072\textwidth}P{0.01706827309236948\textwidth}P{0.10582329317269075\textwidth}P{0.27309236947791166\textwidth}P{0.01706827309236948\textwidth}P{0.01706827309236948\textwidth}P{0.13313253012048193\textwidth}} Year\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ Volume XV Issue I Version I\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ ( )\tabcellsep \tabcellsep \tabcellsep \tabcellsep \\ Global Journal of Management and Business Research\tabcellsep Valid\tabcellsep 15-20 21-25 26-30 above 30\tabcellsep \multicolumn{3}{l}{Frequency Percent Valid Percent 25 20.5 20.5 91 74.6 74.6 4 3.3 3.3 2 1.6 1.6}\tabcellsep Cumulative Percent 20.5 95.1 98.4 100.0\\ \tabcellsep \tabcellsep Total\tabcellsep 122\tabcellsep 100.0\tabcellsep 100.0\end{longtable} \par \caption{\label{tab_1}Table 2 :}\end{figure} \footnote{© 2015 Global Journals Inc. (US)} \footnote{© 2015 Global Journals Inc. (US) 1} \backmatter \begin{bibitemlist}{1} \bibitem[]{b33}\label{b33} \textit{}, \xref{http://dx.doi.org/10.1177/1094670508319093}{10.1177/1094670508319093}. \url{http://dx.doi.org/10.1177/1094670508319093} \bibitem[Rao et al. ()]{b31}\label{b31} ‘A comparative study of quality practices and results in India, China and Mexico’. S S Rao , T S Raghunathan , L E Solis . \textit{Journal of Quality Management} 1997. 2 (2) p. . \bibitem[Zeithaml ()]{b38}\label{b38} ‘A consumer's perceptions of price, quality, and value: a means end model and synthesis of evidence’. V Zeithaml . \textit{Journal of Marketing} 1988. 52 (3) p. . \bibitem[Boulding and Kirmani ()]{b5}\label{b5} ‘A consumer-side experimental examination of signaling theory: do consumers perceive warranties as signals of quality?’. W Boulding , A Kirmani . \textit{Journal of Consumer Research} 1993. p. . \bibitem[Boulding and Kirmani ()]{b6}\label{b6} ‘A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?’. W Boulding , A Kirmani . \textit{Journal of Consumer Research} 1993. 20 p. . \bibitem[Bei and Chiao ()]{b4}\label{b4} ‘An integrated model for the effects of perceived product, perceived service quality, and perceived price fairness on consumer satisfaction and loyalty’. L T Bei , Y C Chiao . \textit{Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior} 2001. 14 p. . \bibitem[Churchill and Surprenant ()]{b11}\label{b11} ‘An investigation into the determinants of customer satisfaction’. G A ChurchillJr , C Surprenant . \textit{Journal of Marketing research} 1982. (1) p. . (Journal of Marketing) \bibitem[Pelau ()]{b27}\label{b27} ‘Analysis of consumer behavior for different product groups’. C Pelau . \textit{Management \& Marketing} 2011. 6 (2) p. . (Journal of retailing .) \bibitem[Erdem and Swait ()]{b13}\label{b13} ‘Brand equity as a signalling phenomenon’. T Erdem , J Swait . \textit{Journal of Consumer Psychology} 1998. 7 (2) p. . \bibitem[Quattrene and Tversky ()]{b29}\label{b29} ‘Casual versus diagnostic contingencies: One self-deception and on the voter's illusion’. G A Quattrene , A Tversky . \textit{Journal of personality and social Psychological} 1984. 46 p. . \bibitem[Istudor and Pel?u ()]{b18}\label{b18} ‘Clusters of consumer behavior for food and near-food products in Romania’. N Istudor , C Pel?u . \textit{Management \& Marketing} 2011. 6 (4) . \bibitem[Ingene and Ghosh ()]{b17}\label{b17} ‘Consumer and producer behavior in a multipurpose shopping environment’. C A Ingene , A Ghosh . \textit{Geographical Analysis} 1990. 22 (1) p. . \bibitem[Puth et al. ()]{b28}\label{b28} ‘Consumer perceptions of mentioned product and brand attributes in magazine advertising’. G Puth , P Mostert , M Ewing . \textit{Journal of Product \& Brand Management} 1999. 8 (1) p. . \bibitem[Weckman ()]{b36}\label{b36} \textit{Customer Buying Behavior: Case Study}, N Weckman . 2009. Algol Technics. \bibitem[Main et al. ()]{b23}\label{b23} ‘customer satisfaction with service: putting perceived value into the Equation’. Jeremy ; Main , H G Gordon , Terrence Levesque . \textit{journal of service marketing} 1994. 2000. Free Press McDougall. 14 (5) p. . (Quality wars) \bibitem[Malik ()]{b24}\label{b24} ‘Customer satisfaction, perceived service quality and mediating role of perceived value’. S U Malik . \textit{International Journal of Marketing Studies} 2012. 4 (1) . \bibitem[Szymanski and Henard ()]{b35}\label{b35} ‘Customer Satisfaction: A Meta-Analysis of the Empirical Evidence’. D M Szymanski , D H Henard . \xref{http://dx.doi.org/10.1177/009207030102900102}{10.1177/009207030102900102}. \url{http://dx.doi.org/10.1177/009207030102900102} \textit{Journal of the Academy of Marketing Science} 2001. 29 (1) p. . \bibitem[Grunert ()]{b16}\label{b16} ‘Food quality and safety: consumer perception and demand’. K G Grunert . \textit{European Review of Agricultural Economics} 2005. 32 (3) p. . \bibitem[Armano (2009)]{b3}\label{b3} ‘Friendship Isn't Dead: The Strengthening of Loose Ties’. D Armano . \textit{Logic+ Emotion} 2009. March, 19. \bibitem[Frank and Enkawa ()]{b14}\label{b14} ‘How Economic Growth Affects Customer Satisfaction: A Study from Germany’. B Frank , T Enkawa . \textit{Proceedings of the 13th Asia Pacific Management Conference}, (the 13th Asia Pacific Management ConferenceMelbourne, Australia) 2007. p. . \bibitem[Richardson et al. ()]{b34}\label{b34} ‘Measuring attitude toward the brand and purchase intentions’. Paul S Richardson , Alan S Dick , K Arun , ; N Jain , S N Singh . \textit{Journal of Current Issues \& Research in Advertising} 1996. 2004. 26 (2) p. . (Household store brand Spears) \bibitem[Aaker ()]{b0}\label{b0} \textit{Measuring brand equity across products and markets.California management review}, D A Aaker . 1996. 38 p. 103. \bibitem[Cengic ()]{b9}\label{b9} ‘Measuring customer satisfaction Must or Not’. E Cengic . \textit{Journal of Noval science and engineering} 2010. 6 (2) p. . \bibitem[Cronin and Taylor ()]{b12}\label{b12} \textit{Measuring service quality: a reexamination and extension. The journal of marketing}, J J CroninJr , S A Taylor . 1992. p. . \bibitem[Bou-Llusar et al. ()]{b7}\label{b7} ‘Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions’. J C Bou-Llusar , C Camisón-Zornoza , A B Escrig-Tena . \textit{Total Quality Management} 2001. 12 (6) p. . \bibitem[Zahara and Zakiyah ()]{b37}\label{b37} \textit{Peran Kualitas Layanan terhadap Kepuasan, Kepercayaan, Komitmen, dan Loyalitas Nasabah dalam Hubungan Kemitraan Pada Bank Syariah di Makassar, Disertasi, Program Pascasarjana, FE, Universitas Brawijaya}, S Zahara , Zakiyah . 2007. Malang. \bibitem[Mägi and Julander ()]{b22}\label{b22} ‘Perceived service quality and customer satisfaction in a store performance framework: An empirical study of Swedish grocery retailers’. A Mägi , C R Julander . \textit{Journal of Retailing and Consumer Services} 1996. 3 (1) p. . (s) \bibitem[Kotler et al. ()]{b21}\label{b21} \textit{Principle of Marketing}, O Kotler , G Armstrong , J Saunders , V Wong . 2002. Pretence Hall \$Europe. (3 rd edition) \bibitem[Ailawadi et al. ()]{b2}\label{b2} ‘Pursuing the value-conscious consumer: store brands versus national brand promotions’. K L Ailawadi , S A Neslin , K Gedenk . \textit{Journal of Marketing} 2001. 65 (1) p. . \bibitem[Caruana ()]{b8}\label{b8} ‘Service loyalty: the effects of service quality and the mediating role of customer satisfaction’. A Caruana . \textit{European journal of marketing} 2002. 36 (7/8) p. . \bibitem[Zeithaml and Bitner ()]{b39}\label{b39} \textit{Services Marketing, McGraw-Hill Companies, International Editions}, V A Zeithaml , M J Bitner . 1996. New York. \bibitem[Rao et al. ()]{b30}\label{b30} ‘Signaling Unoberservable Product Quality through a Brand Ally’. A R Rao , L Qu , R W Ruekert . \textit{Journal of Marketing Research} 1999. 36 (2) p. . \bibitem[Mcquitty et al. ()]{b25}\label{b25} ‘Systematically varying consumer satisfaction and its implications for product choice’. S Mcquitty , A Finn , J B Wiley . \textit{Academy of Marketing Science Review} 2000. 10 (1) p. . \bibitem[Chaudhuri and Holbrook ()]{b10}\label{b10} ‘The chain of effects from brand trust and brand affect to brand performance: the role of brand loyalty’. A Chaudhuri , M B Holbrook . \textit{Journal of Marketing} 2001. 65 (2) p. . \bibitem[Jiang and Wang ()]{b19}\label{b19} ‘The impact of affect on service quality and satisfaction: the moderation of service contexts’. Y Jiang , C L Wang . \xref{http://dx.doi.org/10.1108/08876040610674562}{10.1108/08876040610674562}. \url{http://dx.doi.org/10.1108/08876040610674562} \textit{Journal of Services Marketing} 2006. 20 (4) p. . \bibitem[Gecti and Zengin ()]{b15}\label{b15} ‘The Relationship between Brand Trust, Brand Affect, Attitudinal Loyalty and Behavioral Loyalty: A Field Study towards Sports Shoe Consumers in Turkey’. F Gecti , H Zengin . \textit{International Journal of Marketing Studies} 2013. 5 (2) p. 111. \bibitem[Agbor ()]{b1}\label{b1} \textit{The relationship between customer satisfaction and service quality: a study of three service sectors in Umeå (Doctoral dissertation}, J M Agbor . 2011. Umeå University. \bibitem[Kelley ()]{b20}\label{b20} ‘The Tychonoff product theorem implies the axiom of choice’. J Kelley . \textit{Fundamenta Mathematicae} 1950. 37 (1) p. . \bibitem[Reimann et al. (2008)]{b32}\label{b32} ‘Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction’. M Reimann , U F Lünemann , R B Chase . \textit{Journal of Service Research} 2008. August. 11 (1) p. . \bibitem[Oliver ()]{b26}\label{b26} ‘Whence consumer loyalty’. R L Oliver . \textit{the Journal of Marketing}, 1999. p. . \end{bibitemlist} \end{document}