@incollection{, 92A20756B98E015137D0F6E5C903C59A , author={{NicolaeDragulanescu} and {University POLITEHNICA of Bucharest}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}1565158 } @incollection{b0, , author={{ NDr?gul?nescu } and { MDr?gul?nescu }} , booktitle={{Quality management of Services}} Bucharest, Romania , year={2004} } @incollection{b1, , title={{}} , author={{ NDr?gul?nescu } and { C. -QualityNiculescu } and { Management }} , journal={{Editura NICULESCU}} , year={2000} } @book{b2, , title={{Quality in Romania; From Passive-Repressive Approach to Total Quality, Editura Alternative}} , author={{ NDr?gul?nescu }} , year={1996} , address={Bucharest, Romania} } @book{b3, , title={{Quality Awards, Romanian Foundation for Quality Promotion}} , author={{ VC?tuneanu } and { NDr?gul?nescu }} , year={2001} , address={Bucharest, Romania} } @incollection{b4, , title={{The impact of transposing EU quality systems on selected Romanian industrial sectors}} , author={{ NDr?gul?nescu }} , booktitle={{Pre-accession impact studies}} Bucharest, Romania , year={2003} European Institute of Romania , note={in English} }