@incollection{,
	
					
					
					45A4BF518D79F3750F1C4FFB1694AB0B
				,
	author={{MinwirAl-Shammari} and {University of Bahrain}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1481321
}

@incollection{b0,
	
	
		,
	title={{Some New Thoughts on Conceptualizing Perceived Service Quality: a Hierarchical Approach}}
		,
	author={{
			MBrady
		} and {
			JCroninJr
		}}
		
	
	
		,
	journal={{Journal of Marketing}}
		
			65
			3
			
			,
	year={2001}
		
	

}

@book{b1,
	
	
		,
	title={{Strategic Management and Marketing in the Service Sector: Helsingfors: Swedishschool of Economics and Business Administration}}
		,
	author={{
			CGronroos
		}}
		
			,
	year={1982}
		
	

}