@incollection{,
	
					
					
					CB7FCD00511B594D0FC29BE428D9D4DA
				,
	author={{Rudaina OthmanYousif} and {Al-Zarqa private University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}147110
}

@incollection{b0,
	
	
		,
	title={{The impact of strategic planning in customer satisfaction according to the philosophy of total quality management -a field study in the General Company for Chemical Industries-Ahl al-Bayt University}}
		,
	author={{
			AbbasHussein Jawad
		} and {
			Sahar AbbasHussein
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	journal={{Karbala. Iraq}}
		
			
			,
	year={2006}
		
	

}

@book{b1,
	
	
		,
	title={{study focused on Customer satisfaction as a mediator on the relationship between service quality and customer loyalty: A case study in Babylon Bank}}
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	author={{
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			Hakm Jabouri
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	year={2012}
		
		
			Najaf branch/ Kufa University / Faculty of Management and Economics
		
	

}

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	title={{quantitative methods in marketing .dar almanahige for publication and distribution}}
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	author={{
			AlSamydai Mahmood
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			Yousif Rudaina Othman
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	year={2006}
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	address={Amman. Jordan}
		
	

}

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		,
	title={{behavior of consumer .dar Almentahj for publication and Altozaa}}
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	author={{
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			MahmoodJasim
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			Yousif Rudaina Othman
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	year={2008. 2008}
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	publisher={Muezzin Mohammed Saleh, Principles of Marketing, House of Culture for Publishing and Distribution}
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	address={Amman, Jordan}
		
	

}

@book{b4,
	
	
		,
	title={{the gap between the perceptions and expectations for measuring the quality of services provided by the Quds Open University students from the point where g magazine Palestinian Educational open after all, the second volume, the fourth issue}}
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	author={{
			ZiadBarakat
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	year={2010}
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}

@book{b5,
	
	
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	title={{Quality of services and their impact on customer satisfaction. Ministry of Higher Education and Scientific Research Faculty of Economic Sciences and Science MANAGERIAL and Commercial Sciences MANAGERIAL Science Department}}
		
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	year={2007}
		
	
	,
	note={Marketing. Master Thesis}
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	note={Buanan Noured Al-dine}

}

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	title={{Measuring the quality of services provided by Jawwal Co. from the viewpoint of customers in the provinces of Gaza Strip . Al-Azhar University -Gaza 8.Deanship of Graduate Studies and Research, Faculty of Economics and Administrative Sciences Programme of Master of Business Administration}}
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	author={{
			AloulIyad Fathi
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	year={2011}
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}

@book{b7,
	
	
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	title={{to measure customer satisfaction with the quality of Islamic banking services (field study on the Syrian International Islamic Bank) Damascus University Journal of Science economic and legal}}
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	author={{
			KhaledSaleh
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	year={2012}
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	note={second number. P 551}

}

@incollection{b8,
	
	
		,
	title={{Defining Consumer Satisfaction}}
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	author={{
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	journal={{Academy of Marketing Science Review}}
		
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	year={2002. 2000}
		
	

}

@book{b9,
	
	
		,
	title={{Muhannad and Hesham the definition of each of (Oh, 2000, Bolton and Drew 1991) determine the concept of Customer satisfaction is a post-purchase evaluation of a service offering and (Fornell, 1992) Indicates that the Creating customer satisfaction is a defensive strategy and tbehavioral objective for defense is customer loyalty}}
		
			
		
	

}

@book{b10,
	
	
		,
	title={{Customer satisfaction. Department of Tourism and Hospitality, Faculty of Tourism and Archeology King Saud University. pdf}}
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	author={{
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	year={2014}
		
	

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	title={{University Center Colonel Mohand Ackley Aoulihaj Albuerhmessage Masters degree p1-155 Institute of Economic Sciences, commerce and science Altser}}
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	author={{
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	year={2012}
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	address={Republic of Algeria}
		
	
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	note={Marketing of banking services and its impact Satisfaction Zubon.zarh Higher Education and Research Scientific}

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	title={{Obstacles marketing banking service and its impact on customer satisfaction with commercial banks in Kuwait}}
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	author={{
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	editor={Routledge, 14. Osama Mohammed Hamoud Al-Otaibi}
		
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	year={1999. 2005}
			
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	address={New York}
		
		
			Kuwait University. Kuwaitp-Center for Global Systems Services Research
		
	
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	note={Consumer Value: A Framework for Analysis and Research}

}

@incollection{b13,
	
	
		,
	title={{A conceptual model of service quality and its implications for future research}}
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	author={{
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	author={{
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	booktitle={{Issue I}}
				
			XIII
			
		
	

}

@incollection{b15,
	
	
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	title={{Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theory of Consumer Satisfaction}}
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	author={{
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			DMichael
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	booktitle={{Advances in Consumer Research 10}}
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	editor={
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	year={1983}
			
		
	

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@book{b16,
	
	
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	title={{A An Overview of Customer Satisfaction Models Interim Director of Research. Policy Planning & External Affairs Division Chancellor's Office, California Community Colleges}}
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}