@incollection{, 2B57F081FF252DFC169C6E0B82AA7E22 , author={{Jorge Enrique GarcsCano} and {Varias}}, journal={{Global Journal of Management and Business Research}}, journal={{GJMBR}}2249-45880975-585310.34257/GJMBR, address={Cambridge, United States}, publisher={Global Journals Organisation}1452335 } @book{b0, , title={{AMA Definition of Marketing}} } @incollection{b1, , title={{Marketing as an Organized Behavioral System of Exchange}} , author={{ RPBagozzi }} , journal={{Journal of Marketing}} 38 , year={1974} } @incollection{b2, , title={{Marketing as Exchange}} , author={{ RPBagozzi }} , journal={{Journal of Marketing}} 39 , year={1975A} } @incollection{b3, , title={{Social Exchange in Marketing}} , author={{ RPBagozzi }} , journal={{Journal of the Academy of Marketing Science}} 3 , year={1975B} } @incollection{b4, , title={{Is All Social Exchange In Marketing? A Reply}} , author={{ RPBagozzi }} , journal={{Journal of the Academy of Marketing Science}} 5 , year={1977} } @incollection{b5, , title={{Marketing as Exchange: A Theory of Transactions in the Marketplace}} , author={{ RPBagozzi }} , journal={{American Behavioral Scientist}} 21 , year={1978} } @incollection{b6, , title={{Toward A Formal Theory of Marketing Exchanges}} , author={{ RPBagozzi }} , booktitle={{Conceptual and Theoretical Developments in Marketing}} , editor={ OCFerrell SWBrown CLamb } Chicago: AMA , year={1979} } @incollection{b7, , title={{Principles of Marketing Management}} , author={{ RPBagozzi }} , booktitle={{Science Research Associates}} , year={1986} } @incollection{b8, , title={{The Concept of the Marketing Mix}} , author={{ NHBorden }} , journal={{J. of Advertising Research}} 2 , year={1964} } @incollection{b9, , title={{Putting the Customer First: The Key to Service Strategy}} , author={{ JCarlzon }} , booktitle={{Services Marketing: Text, Cases And Readings}} UK , publisher={Prentice Hall Int} , year={1987. 1991} } @book{b10, , title={{Counter-Intuitive Marketing: Achieve Great Results using Uncommon Sense}} , author={{ KJClancy } and { PCKrieg }} , year={2000} , publisher={The Free Press} , address={New York} } @book{b11, , title={{Market Driven Strategy: Processes for Creating Value}} , author={{ GSDay }} , year={1990} , publisher={The Free Press} , address={New York} } @incollection{b12, , title={{Marketing's Contribution to the Strategy Dialogue}} , author={{ GSDay }} , journal={{Journal of the Academy of Marketing Science}} 20 4 , year={1992} } @incollection{b13, , title={{The Capabilities of Market-Driven Organizations}} , author={{ GSDay }} , journal={{Journal of Marketing}} 58 4 , year={1994A} } @incollection{b14, , title={{Continuous Learning about Markets}} , author={{ GSDay }} , journal={{California Management Review}} , year={1994B} } @incollection{b15, , title={{Advantageous Alliances}} , author={{ GSDay }} , journal={{Journal of the Academy of Marketing Science}} 23 4 , year={1995} } @book{b16, , title={{Market Driven Organizations: Building Marketing Capabilities. Pennsylvania: The Wharton School}} , author={{ GSDay }} , year={1996} University of Pennsylvania } @book{b17, , title={{The Market Driven Organizations: Understanding, Attracting, and Keeping Valuable Customer}} , author={{ GSDay }} , year={1999} , publisher={The Free Press} , address={New York} } @book{b18, , title={{Capabilities For Forging Customer Relationships, Marketing Science Institute}} , author={{ GSDay }} , year={2000A} 118 , note={Report Summary} } @book{b19, , title={{La organización que actúa en función del mercado}} , author={{ GSDay }} , year={2000B} , address={Bogotá; Norma} } @book{b20, , title={{Superiority in Customer Relationship Management: Consequences for Competitive Advantage and Performance, Marketing Science Institute}} , author={{ GSDay } and { ChVan Den Bulte }} No. 02-123 , year={2002} , note={Report Summary} } @incollection{b21, , title={{Marketing Theory with Strategic Orientation}} , author={{ GSDay } and { RWensley }} , journal={{Journal of Marketing}} 47 , year={1983} } @incollection{b22, , title={{Assessing Advantage: A Framework for Diagnosing Competitive Superiority}} , author={{ GSDay } and { RWensley }} , journal={{Journal of Marketing}} 52 , year={1988} } @incollection{b23, , title={{Strategic Planning and Marketing: Time for a Constructive Partnership}} , author={{ GSDay } and { JWind }} , journal={{Journal of Marketing}} 44 , year={1980} } @book{b24, , title={{Advertising}} , author={{ AWFrey }} , year={1961} , publisher={Ronald Press} , address={Nueva York} } @book{b25, , title={{La Teoría Neoclásica: equilibrio sin crisis. Postgrado en Economía de la Universidad Nacional de Colombia, Ensayo elaborado para optar al Título de Magister en Teoría y Política Económica, julio de 1992}} , author={{ CGarcés } and { JE }} , year={1992} , address={Bogotá} Universidad Nacional de Colombia } @incollection{b26, , title={{El Papel de la Investigación de Mercados}} , author={{ CGarcés } and { JE }} , booktitle={{Gremio Asegurador Colombiano (Junio de 1993)}} Bogotá , publisher={Departamento de Mercadeo Colseguros} , year={1993. 1993} 1 , note={Junio de} } @book{b27, , title={{Metodología para el desarrollo de Plan Estratégico de Marketing-PEM, material de clase de los cursos Marketing Estratégico y Marketing Operativo, Postgrado de Psicología del Consumidor}} , author={{ CGarcés } and { JE }} , year={1994-1995} , address={Bogotá} Universidad Konrad Lorenz } @incollection{b28, , title={{El Marketing: un paradigma balbuceando, en un capitalismo mutando?.Expo-academia}} , author={{ CGarcés } and { JE }} , booktitle={{Dialectical Model of Marketing versus Trends and Fashions 29}} , editor={ U KonradLorenz } Bogotá; Bogotá; Bogotá , year={2003, 2005, 2006. oct. 14 de 2003. 2005. 2006} 3 , note={Politécnico Gran-colombiano} } @book{b29, , title={{Marketing y Responsabilidad Social Empresarial (RSE)}} , author={{ CGarcés } and { JE }} , year={2007} } @incollection{b30, , title={{Barranquilla-Colombia: INPSICON. Accesible por Internet en: www.inpsicon.com/elconsumidor/archivos/Maryres. pdf. Publicado por Revista Vox Populi}} , author={{ 1erPonencia } and { Congreso Iberoamericano De Rse }} , booktitle={{Publicado por Investigaciones en Psicología del Consumidor}} Cali-Colombia; Bogotá , year={Oct.10-12 de 2007. Octubre, 2009} 8 Universidad Santiago de Cali ; Universidad San Martín } @book{b31, , title={{Reflexiones sobre el marketing y la ciencia. Ponencia, 1er. Congreso de Psicología del Consumidor, octubre 10-11 de}} , author={{ CGarcés } and { JE }} , year={2008. 2008} , address={Barranquilla-Colombia} U. del Norte } @book{b32, , title={{Desarrollo de un modelo de medición de la orientación al mercado con real foco en el consumidor, y pilotaje en el sector asegurador colombiano. Posgrado Psicología del Consumidor Konrad Lorenz, Tesis Laureada elaborada para la obtención del Título de Magister en Psicología del Consumidor, diciembre de}} , author={{ CGarcés } and { JE }} , editor={U. Konrad Lorenz} , year={2010. 2010} , address={Bogotá} } @book{b33, , title={{Hipótesis sobre las interrelaciones entre Responsabilidad Social Empresarial (RSE) y Marketing. Ponencia-Conferencia presentada al VIII Encuentro Internacional de Contabilidad, Auditoría y Finanzas, CONTABILIDAD 2012, 2-5 de julio}} , author={{ CGarcés } and { JE }} , year={2012A} , address={La Habana-Cuba} Asociación Nacional de Economistas y Contadores de Cuba (ANEC } @book{b34, , title={{Marketing, Macro-Marketing y Globalización: una conexión alienada. Ponencia-Conferencia en VIII Congreso Internacional de Gestión Empresarial y Administración Púbica, GESEMAP 2012, 10-12 de julio}} , author={{ CGarcés } and { JE }} , year={2012B} , address={La Habana-Cuba} Ministerio de Educación Superior } @incollection{b35, , title={{En equilibrio no hay crisis: crítica a los supuestos neoclásicos}} , author={{ CGarcés } and { JE }} , journal={{Revista Finanzas y Política Económica}} 4 1 , year={2012C. 2012} } @book{b36, , author={{ IldefonsoGrande }} , title={{Dirección de Marketing: fundamentos y software de aplicaciones}} McGraw-Hill, Madrid , year={1992. 1992} } @incollection{b37, , title={{Innovative Marketing Strategies and Organization Structures for Services Firms}} , author={{ CGrönroos }} , booktitle={{Services Marketing: Text, Cases and Readings}} en Lovelock; UK , publisher={Prentice Hall International Editions} , year={1983. 1991} } @incollection{b38, , title={{Defining Marketing: A Market-Oriented Approach}} , author={{ CGrönroos }} , journal={{European Journal of Marketing}} 23 1 , year={1989} } @book{b39, , title={{Service Management and Marketing. Managing the Moments Of Truth in Service Competition}} , author={{ CGrönroos }} , year={1990} } @book{b40, , title={{}} , author={{ Massachusetts-Usa }} } @book{b41, , title={{Versión en español, Marketing y gestión de servicios}} , author={{ LexingtonBooks }} , editor={Madrid: Ed. Diaz de Santos} , year={1994} } @incollection{b42, , title={{Relationship Marketing: The Strategy Continuum}} , author={{ CGrönroos }} , journal={{Journal of the Academy of Marketing Science}} 23 4 , year={1995} } @book{b43, , title={{Marketing: A Long-term Interactive Relationship}} , author={{ EGummesson }} , year={1987} , note={Research Report} } @book{b44, , title={{Publicado en 1988 en Anderson Sandberg Dhein, Series of Publications in International Business Marketing and Communications}} , author={{ Stockholm-Sweden }} , address={Gothenburg, Sweden} Marketing Technology Centre (MTC), Stockholm University } @book{b45, , title={{Marketing Orientation Revisited. The Crucial Role of the Part-Time}} , author={{ EGummesson }} , year={1991} } @incollection{b46, , title={{}} , author={{ Marketer }} , journal={{European Journal of Marketing}} 25 2 } @incollection{b47, , title={{The Nature and Scope of Marketing}} , author={{ SDHunt }} , journal={{Journal of Marketing}} 40 , year={1976} } @incollection{b48, , title={{The Three Dichotomies Model of Marketing: An Elaboration of Issues}} , author={{ SDHunt }} , booktitle={{Macromarketing: Distributive Processes From a Societal Perspective}} , editor={ CCSlater } , year={1977} Colorado: University of Colorado, Business Research Division } @incollection{b49, , title={{A General Paradigm of Marketing}} , author={{ SDHunt }} , booktitle={{Support of the 3-Dichotomies Model}} , year={1978} 42 } @incollection{b50, , title={{General Theories and the Fundamental Explanada of Marketing}} , author={{ SDHunt }} , journal={{Journal of Marketing}} 47 , year={1983A} } @book{b51, , title={{Marketing Theory: The Philosophy of Marketing Science}} , author={{ SDHunt }} , editor={R. D. Irwin} , year={1983B} , address={Homewood-Illinois} } @book{b52, , title={{Modern Marketing Theory: Critical Issues in the Philosophy of Marketing Science}} , author={{ SDHunt }} , year={1991} , publisher={South Western Publishing} , address={Cincinnati} } @incollection{b53, , title={{On Rethinking Marketing: Our Discipline, Our Practice, Our Methods}} , author={{ SDHunt }} , journal={{European Journal of Marketing}} 28 3 , year={1994} } @book{b54, , title={{La Teoría General de la Ocupación, el Interés y el Dinero}} , author={{ JMKeynes }} , editor={F.C.E.} , year={1936} } @book{b55, , title={{Marketing Management}} , author={{ PKotler }} , year={1967} } @incollection{b56, , title={{A Generic Concept of Marketing}} , author={{ PKotler }} , journal={{Journal of Marketing}} 36 , year={1972} } @book{b57, , title={{}} , author={{ PKotler }} , year={1980. 1962} , publisher={Prentice-Hall Hispanoamericana} , address={Mercadotecnia, Madrid} , note={traducida de la primera edición en inglés Principles of Marketing} } @book{b58, , title={{Dialectical Model of Marketing versus Trends and Fashions}} } @book{b59, , title={{Dirección de mercadotecnia. Análisis, planeación y control. México: Diana (6ª impresión, 1ª}} , author={{ PKotler }} , year={1989. 1980} } @book{b60, , title={{El Marketing según Kotler}} , author={{ PKotler }} , year={2001} , publisher={Paidós} , address={Barcelona} } @book{b61, , title={{Marketing Insights from A to Z: 80 Concepts Every Manager Needs to Know}} , author={{ PKotler }} , year={2003} , publisher={John Wiley & Sons, Inc} , address={New Jersey} } @book{b62, , title={{Preguntas más frecuentes sobre marketing}} , author={{ PKotler }} , year={2005} , publisher={Granica} , address={Barcelona} } @book{b63, , title={{El Marketing se mueve: una nueva aproximación a los beneficios, el crecimiento y la renovación}} , author={{ PKotler } and { DCJain } and { S.; Y Maesincee }} , year={2002} , publisher={Paidós} , address={Barcelona} } @book{b64, , title={{Marketing Estratégico}} , author={{ J.-JLambin }} , year={1987} , publisher={McGraw-Hill} , address={Madrid} } @book{b65, , title={{Managerial Marketing, Perspectives and Viewpoints. Homewood-Illinois}} , author={{ WLazer } and { EJKelley }} , editor={R. D. Irwing} , year={1962} } @book{b66, , title={{The Volume I, on the process of capital production, it was published in July of 1867. The Volume II, on the process of capital circulation it was writer between 1863 and 1877}} , author={{ KMarx }} , year={1867. 2000} , note={El Capital. Crítica de la Economía Política Clásica. México: Fondo de Cultura Económica} } @incollection{b67, , title={{The Volume III, on the global process of the capitalist production, it was writer in 1884, corrected and published by F. Engels in 1894. And the Volume IV, on the history of the theories of the appreciation, it was written between January of 1862 and July of 1863, manuscripts that would never pass to the preparation stage and they would be picked up at last, organized and published separated as a work}} , booktitle={{Spanish, "Historia Crítica de las Teorías de la Plusvalía}} , publisher={FCE} , year={1945} , note={Engels in May of 1885} } @book{b68, , title={{Basic Marketing: A Managerial Approach}} , author={{ EJMccarthy }} , editor={R. D. Irwin} , year={1960} , address={Homewood (Illinois} } @book{b69, , title={{The Structure within Industries and Companies Performance, the Review of Economics and Statistics}} , author={{ MEPorter }} , year={1979} 61 } @book{b70, , title={{Estrategia Competitiva. Técnicas para el Análisis de los Sectores Industriales y de la Competencia}} , author={{ MEPorter }} , year={1982} , publisher={Madrid: CECSA} } @book{b71, , title={{Ventaja Competitiva: crear y mantener un desempeño superior}} , author={{ MEPorter }} , year={1990} , publisher={Madrid: CECSA} } @incollection{b72, , title={{Posicionamiento: El concepto que ha revolucionado la comunicación publicitaria y la mercadotecnia}} , author={{ ARies } and { JTrout }} , booktitle={{1ª. versión en inglés publicada en}} , year={1990. 1980} , publisher={McGraw-Hill} } @book{b73, , title={{Ensayos de economía poskeynesiana. México: F}} , author={{ JRobinson }} , year={1959} , publisher={de Cultura Económica} } @book{b74, , title={{La Teoría L: Manual de Antigerencia}} , author={{ JPSallenave }} , year={1995} 3 , address={Bogotá; Mundo} } @book{b75, , author={{ WJStanton }} , title={{Fundamentals of Marketing}} USA , publisher={McGraw-Hill} , year={1964} } @incollection{b76, , title={{Top Management's Concerns About Marketing Issues for the 1980's}} , author={{ FEWebsterJr }} , journal={{Journal of Marketing}} 45 , year={1981} } @incollection{b77, , title={{The Rediscovery of the Marketing Concept}} , author={{ FEWebsterJr }} , journal={{Business Horizons}} 31 , year={1988} } @incollection{b78, , title={{The Changing Role of Marketing in the Corporation}} , author={{ FEWebsterJr }} , journal={{Journal of Marketing}} 56 , year={1992} } @book{b79, , title={{Market-Driven Management: Using the new marketing concept to create a customer-oriented company}} , author={{ FEWebsterJr }} , year={1994} , publisher={John Wiley & Sons, Inc} , address={New York} }