@incollection{,
	
					
					
					253D5201B303F25F62ED9132EE7A9408
				,
	author={{Chung JoEy} and {Upper Iowa University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}14714
}

@book{b0,
	
	
		,
	author={{
			AfshanNaseem
		}}
		,
	title={{Sadia Ejaz Sheikh and Prof}}
				
	

}

@incollection{b1,
	
	
		,
	title={{Impact of Employee Satisfaction on Success of Organization: Relation between Customer Experience and Employee Satisfaction}}
		,
	author={{
			PKhusro
		} and {
			GphrMalik
		}}
		
	
	
		,
	journal={{International Journal of Multidisciplinary Sciences and Engineering}}
		
			2
			5
			
			,
	year={2011}
		
	

}

@incollection{b2,
	
	
		,
	title={{Impact of Organizational Culture on Employee Performance}}
	
	
		,
	journal={{International Review of management and Business Research}}
		,
	editor={Alharbi Mohammad Awahd and Alyahya, Mohammed Saad}
		
			2
			1
			
			,
	year={2013}
		
	

}

@book{b3,
	
	
		,
	title={{A study of relationship between managers' leadership style}}
		,
	editor={Ali Mohammad Mosadegh Rad, Mohammad Hossein Yarmohammadian}
		
			,
	year={2006}
		
	

}

@book{b4,
	
	
		,
	title={{Great Motivation Secrets of Great Leaders}}
		,
	author={{
			JohnBaldoni
		}}
		
			,
	year={2012. 2005}
			,
	publisher={1+. Web}
			,
	address={New York}
		
	

}

@incollection{b5,
	
	
		,
	title={{The Employee as Consumer}}
		,
	author={{
			LLBerry
		}}
	
	
		,
	journal={{Journal of Retail Banking}}
		
			3
			
			,
	year={1981}
		
	

}

@incollection{b6,
	
	
		,
	title={{Effects of unreasonable pay discrepancies for under-and over-payment on double demotivation}}
		,
	author={{
			SCCarr
		} and {
			DMcloughlin
		} and {
			MHodgson
		} and {
			MMaclachlan
		}}
		
		
		
	
	
		,
	journal={{Genetic, Social, and General Psychology Monographs}}
		
			122
			
			,
	year={1996}
		
	

}

@incollection{b7,
	
	
		,
	title={{Employee satisfaction, customer satisfaction, and financial performance: An empirical examination}}
		,
	author={{
			ChristinaGChi
		} and {
			DoganGursoy
		}}
		
	
	
		,
	journal={{International Journal of Hospitality Management}}
		
			28
			
			,
	year={2009. 2009}
		
	

}

@incollection{b8,
	
	
		,
	title={{Why do Malaysian customers patronise Islamic banks?}}
		,
	author={{
			AWDusuki
		} and {
			NIAbdullah
		}}
		
	
	
		,
	journal={{International Journal of Bank Marketing}}
		
			25
			3
			
			,
	year={2007}
		
	

}

@incollection{b9,
	
	
		,
	title={{Facilitating optimal motivation and psychological well-being across life's domains}}
		,
	author={{
			ELDeci
		} and {
			RMRyan
		}}
		
	
	
		,
	journal={{Canadian Psychology}}
		
			49
			1
			
			,
	year={2008}
		
	

}

@incollection{b10,
	
	
		,
	title={{Achieving Employee Satisfaction by Pursuing Sustainability Practice}}
		,
	author={{
			LDumitrescu
		} and {
			OStanciu
		} and {
			MTichindelean
		} and {
			SVinerean
		}}
		
		
		
	
	
		,
	booktitle={{Studies in Business and Economics}}
				
			,
	year={2013}
			
		
	

}

@book{b11,
	
	
		,
	title={{Marketing and the quality of services (Marketingul ?i calitatea serviciilor)}}
		,
	author={{
			LDumitrescu
		} and {
			CApostu
		}}
		
		
			,
	year={2009}
			
			,
	address={Ed. Expert, Bucure?ti}
		
	

}

@incollection{b12,
	
	
		,
	title={{The impact of target setting on managerial motivation and performance}}
		,
	author={{
			CREmmanuel
		} and {
			GKominis
		} and {
			SSlapincar
		}}
		
		
	
	
		,
	booktitle={{American Accounting Association Annual Meeting}}
				Anaheim, CA
		
			,
	year={2008}
		
	
	,
	note={paper presented at the}

}

@incollection{b13,
	
	
		,
	title={{When necessity becomes a virtue: The effect of product market competition on corporate social responsibility}}
		,
	author={{
			DFernandez-Kranz
		} and {
			JSantaló
		}}
		
	
	
		,
	journal={{Journal of Economics and Management Strategy}}
		
			19
			2
			
			,
	year={2010}
		
	

}

@incollection{b14,
	
	
		,
	title={{Social comparison processes in organisations}}
		,
	author={{
			JGreenberg
		} and {
			CEAshton-James
		} and {
			NMAshkanasy
		}}
		
		
	
	
		,
	journal={{Organizational Behavior and Human Decision Processes}}
		
			102
			1
			
			,
	year={2007}
		
	

}

@book{b15,
	
	
		,
	title={{Customer loyalty : how to earn it, how to keep it}}
		,
	author={{
			JGriffin
		}}
		
			,
	year={1995}
			,
	publisher={Jossey-Bass Publishers}
			,
	address={San Francisco, USA}
		
	

}

@book{b16,
	
	
		,
	title={{Employee Engagement Is Key to Sustainable Success}}
		
		
			,
	year={2012. July 5}
		
		
			Hunter Lovins
		
	

}

@incollection{b17,
	
	
		,
	title={{Managing orphan knowledge: current Australasian best practice}}
		,
	author={{
			IanCaddy
		} and {
			JamesGuthrie
		} and {
			RichardPetty
		}}
		
		
	
	
		,
	journal={{Journal of Intellectual Capital}}
		
			2
			4
			
			,
	year={2001}
		
	

}

@book{b18,
	
	
		,
	title={{A Study of Motivation: How to Get Your Employees Moving}}
		,
	author={{
			KellyBurton
		}}
		
			,
	year={2012}
			
		
	

}

@book{b19,
	
	
		,
	title={{Employee Engagement & Sustainability: The Employees' Perspective}}
		,
	author={{
			KalStein
		}}
		
		
			,
	year={2012. September 10}
		
	

}

@incollection{b20,
	
	
		,
	title={{Optimising human capital: measuring what really matters}}
		,
	author={{
			LesPickett
		}}
	
	
		,
	journal={{Industrial and Commercial Training}}
		
			37
			6
			
			,
	year={2005}
		
	

}

@incollection{b21,
	
	
		,
	title={{Customer loyalty and employee engagement: an alignment for value}}
		,
	author={{
			PMatthew
		} and {
			Gonring
		}}
		
	
	
		,
	journal={{Journal of Business Strategy}}
		
			29
			4
			
			,
	year={2008}
		
	

}

@incollection{b22,
	
	
		,
	title={{The Effects of Employee Satisfaction on Company Financial Performance}}
	
	
		,
	booktitle={{Marketing Innovators}}
				
			,
	publisher={Marketing Innovators International, Inc}
			,
	year={2005}
		
	

}

@book{b23,
	
	
		,
	title={{Principles of Health Care Administration}}
		,
	author={{
			AMMosadeghrad
		}}
		
			,
	year={2003b}
			,
	address={Dibagran Tehran, Tehran}
		
	

}

@book{b24,
	
	
		,
	title={{The Handbook of Hospital Professional Organization and Management}}
		,
	author={{
			AMMosadeghrad
		}}
		
			,
	year={2004}
			,
	address={2, Dibagran Tehran, Tehran}
		
	

}

@incollection{b25,
	
	
		,
	title={{Perception and attribution of employees' effort and abilities: The impact on customer encounter satisfaction}}
		,
	author={{
			NinaSpecht
		} and {
			SinaFichtel
		} and {
			AntonMeyer
		}}
		
		
	
	
		,
	journal={{International Journal of Service Industry Management}}
		
			18
			5
			
			,
	year={2007}
		
	

}

@incollection{b26,
	
	
		,
	title={{Employee Motivation: A Powerful New Model}}
		,
	author={{
			NitinNohria
		} and {
			BorisGroysberg
		} and {
			Linda-ElingLee
		}}
		
		
	
	
		,
	journal={{HBS Centennial Issue. Harvard Business Review}}
		
			86
		
	

}

@incollection{b27,
	
	
		,
	title={{The relationship of job satisfaction with substitutes of leadership, leadership behavior, and work motivation}}
		,
	author={{
			SWPool
		}}
	
	
		,
	journal={{The Journal of Psychology}}
		
			131
			3
			
			,
	year={1997}
		
	

}

@incollection{b28,
	
	
		,
	title={{A Review of Employee Motivation Theories and Their Implications for Employee Retention within Organizations}}
		,
	author={{
			SunilRamlall
		}}
	
	
		,
	journal={{Journal of American Academy}}
		
			Business
			
			,
	year={2004}
		
	
	,
	note={Print}

}

@incollection{b29,
	
	
		,
	title={{Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions}}
		,
	author={{
			RRyan
		} and {
			EdwardLDeci
		}}
		
	
	
		,
	journal={{Contemporary Educational Psychology}}
		
			25
			
			,
	year={2000}
		
	

}

@incollection{b30,
	
	
		,
	title={{Organizational culture: The effect of behavior on performance}}
		,
	author={{
			SandySchuman
		}}
	
	
		,
	booktitle={{GE Capital}}
				
			,
	year={2006}
			
		
	

}

@incollection{b31,
	
	
		,
	title={{A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses}}
		,
	author={{
			PSteven
		} and {
			Brown
		} and {
			KSon
		} and {
			Lam
		}}
		
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			84
			
			,
	year={2008. 2008}
		
	

}

@book{b32,
	
	
		,
	title={{Driving Success: Human Resources and Sustainable Development}}
				
			,
	year={2005. October 31}
		
	
	,
	note={The World Business Council for Sustainable Development}

}