@incollection{,
	
					
					
					A6D8DD0DA26038276C8641FD6A71614E
				,
	author={{Md. HaseburRahman} and {Md.Redwanuzzaman} and {Pabna University of Science and Technology}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1435766
}

@book{b0,
	
	
		,
	title={{The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Umeå}}
		,
	author={{
			JMAgbor
		}}
		
			,
	year={2011}
		
	
	,
	note={cited 29 may 2014}

}

@incollection{b1,
	
	
		,
	title={{Determinants of consumer retention in cellular industry in Pakistan}}
		,
	author={{
			JFAli
		} and {
			IAli
		} and {
			KRehman
		} and {
			AKYilmaz
		} and {
			NSafwan
		} and {
			HAfzal
		}}
		
		
		
		
		
	
	
		,
	journal={{African Journal of Business Management}}
		
			4
			12
			
			,
	year={2010}
		
	

}

@incollection{b2,
	
	
		,
	title={{An Index of Job Satisfaction}}
		,
	author={{
			AHBrayfield
		} and {
			HFRothe
		}}
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			35
			5
			
			,
	year={1951}
		
	

}

@incollection{b3,
	
	
		,
	title={{Mobile Subscribers}}
	
	
		,
	journal={{BTRC}}
		
			,
	year={2014}
		
	
	,
	note={cited 29 may 2014}

}

@book{b4,
	
	
		,
	title={{Bangladesh Telecommunication Factors Affecting Customer Satisfaction on Grameenphone Users in Bangladesh Regulatory Commission}}
		
		
	

}

@book{b5,
	
	
		,
	title={{Service Reliability}}
		,
	author={{
			Cqr
		}}
		
		
			,
	year={2014}
		
	
	,
	note={cited 29 may 2014}

}

@incollection{b6,
	
	
		,
	title={{Coefficient Alpha and Internal Structure of Test}}
		,
	author={{
			LJCronbach
		}}
	
	
		,
	journal={{Psychometrika}}
		
			16
			
			,
	year={1951}
		
	

}

@book{b7,
	
	
		,
	author={{
			RTDomingo
		}}
		
		,
	title={{Consistency in Service Quality}}
				
			,
	year={2014}
		
	
	,
	note={cited 29 may 2014}

}

@incollection{b8,
	
	
		,
	title={{Service Innovativeness and Firm Value}}
		,
	author={{
			TDotzel
		} and {
			VShankar
		} and {
			LLBerry
		}}
		
		
	
	
		,
	journal={{Journal of Marketing Research}}
		
			50
			2
			
			,
	year={2013}
		
	

}

@incollection{b9,
	
	
		,
	title={{The influence of price fairness on customer satisfaction: an empirical test in the context of automobile purchases}}
		,
	author={{
			AHerrmann
		} and {
			LXia
		} and {
			KBMonroe
		} and {
			FHuber
		}}
		
		
		
	
	
		,
	journal={{Journal of Product & Brand Management}}
		
			16
			1
			
			,
	year={2007}
		
	

}

@book{b10,
	
	
		,
	title={{Innovativeness: its antecedents and impact on business performance. Industrial marketing manage -ment}}
		,
	author={{
			GT MHult
		} and {
			RFHurley
		} and {
			GAKnight
		}}
		
		
		
			,
	year={2004}
			33
			
		
	

}

@book{b11,
	
	
		,
	title={{Investigating the effects of brand experience, trust, perception image and satisfaction on creating customer loyalty: A case study of laptop market}}
		,
	author={{
			SKhalili
		} and {
			ARahchamani
		} and {
			MSAbtahi
		}}
		
		
		
			,
	year={2013}
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
	
	
		,
	journal={{Management Science Letters}}
		
			3
			9
			
		
	

}

@incollection{b13,
	
	
		,
	title={{Major Moderators Influencing the Relationships of Service Quality, Customer Satisfaction and Customer Loyalty}}
		,
	author={{
			HSLee
		}}
	
	
		,
	journal={{Asian Social Science}}
		
			9
			2
			
			,
	year={2014}
		
	

}

@incollection{b14,
	
	
		,
	title={{Service Quality Delivery and Its Impact on Customer Satisfaction in the Banking Sector in Malaysia}}
		,
	author={{
			JMunusamy
		} and {
			SChelliah
		} and {
			HWMun
		}}
		
		
	
	
		,
	journal={{International Journal of Innovation}}
		
			1
			4
			
			,
	year={2010}
		
	
	,
	note={Management and Technology}

}

@book{b15,
	
	
		,
	title={{Psychometric Theory}}
		,
	author={{
			JLNunnally
		}}
		
			,
	year={1978}
			,
	publisher={McGraw Hill Company}
			,
	address={New York}
		
	

}

@incollection{b16,
	
	
		,
	title={{Reflections on gaining competitive advantage through customer value}}
		,
	author={{
			AParasuraman
		}}
	
	
		,
	journal={{Journal of the Academy of Marketing Science}}
		
			25
			2
			
			,
	year={1997}
		
	

}

@incollection{b17,
	
	
		,
	title={{Corporate Social Responsibility for Brand Image and Customer Satisfaction: Assessment of Grameen Phone User's in Bangladesh}}
		,
	author={{
			MHRahman
		}}
	
	
		,
	journal={{International Journal of Research Studies in Management}}
		
			3
			1
			
			,
	year={2014b}
		
	

}

@incollection{b18,
	
	
		,
	title={{Factors Affecting Customer Satisfaction in Mobile Telecommunication Industry in Bangladesh}}
		,
	author={{
			MHRahman
		}}
	
	
		,
	journal={{Business, Management and Education}}
		
			12
			1
			,
	year={2014a}
		
	
	,
	note={Manuscript accepted for publication}

}

@incollection{b19,
	
	
		,
	title={{A brand for all seasons? A discussion of brand loyalty approaches and their applicability for different markets}}
		,
	author={{
			SRundle-Thiele
		} and {
			RBennett
		}}
		
	
	
		,
	journal={{Journal of Product & Brand Management}}
		
			10
			1
			
			,
	year={2001}
		
	

}

@incollection{b20,
	
	
		,
	title={{Competitive Advantages through Customer Satisfaction}}
		,
	author={{
			JNSheth
		}}
	
	
		,
	journal={{BMA Review}}
		
			2
			
			,
	year={2001}
		
	

}

@book{b21,
	
	
		,
	title={{Customer satisfaction in the Hong Kong mobile phone industry}}
		,
	author={{
			K.-SWoo
		} and {
			HK YFock
		}}
		
		
			,
	year={1999}
		
	

}