@incollection{,
	
					
					
					77C563AEF30735D983C2F8B08E9ECB90
				,
	author={{AdanechGedefaw}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1434551
}

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		,
	title={{A model of distributor firm and manufacturer firm working partnerships}}
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	title={{The effects of soft and hard service attributes on loyalty: the mediating role of trust}}
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	journal={{Journal of Services Marketing}}
		
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	year={2005}
		
	

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@incollection{b2,
	
	
		,
	title={{The influence of relationship quality on loyalty in service sector}}
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	author={{
			AlwieBojeia
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	title={{Conflict management and resolution}}
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	year={2007}
		
	

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@incollection{b4,
	
	
		,
	title={{The relationship marketing process: communication, interaction, dialogue, value commitment in industrial markets}}
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@incollection{b5,
	
	
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	title={{Determinants of long-term orientation in buyer-seller relationships}}
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@incollection{b6,
	
	
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	title={{A study of the impacts of service quality on relationship quality in experience-credence services}}
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			15
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@incollection{b7,
	
	
		,
	title={{The commitment-trust theory of relationship}}
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	author={{
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@incollection{b8,
	
	
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	title={{Assessing relationship quality}}
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@incollection{b9,
	
	
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	title={{Factorial and discriminate analyses of the underpinnings of relationship marketing and customer satisfaction}}
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			23
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	year={2005}
		
	

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@incollection{b10,
	
	
		,
	title={{Relationship quality antecedents: the Malaysian retail banking perspective}}
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	author={{
			NelsonOly
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			Ndubisi
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	journal={{International Journal of Quality & Reliability Management}}
		
			24
			8
			
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	year={2007}
		
	

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@incollection{b11,
	
	
		,
	title={{Factorial and regression analyses of relationship marketing antecedents and customer loyalty: the Ethiopian telecommunications perspective}}
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	author={{
			RakshiNegi
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		,
	journal={{Int. J. Electronic Customer Relationship Management}}
		
			4
			3
			
			,
	year={2010}
		
	

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@incollection{b12,
	
	
		,
	title={{Exploiting niches using relationship marketing}}
		,
	author={{
			DavidShani
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@incollection{b13,
	
	
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	title={{Marketing Management Millenium Edition A Pearson Education Company Upper Saddle River}}
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	journal={{Journal of Service Research}}
		
			6
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	year={2003. 2001}
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	publisher={Prentice-Hall, Inc}
		
	
	,
	note={Consumer involvement in relationship marketing of services}

}