@incollection{,
	
					
					
					DB4C5CF16932D9BCD7334517996483A8
				,
	author={{Ms. AlkaRaghunath} and {MITM INDORE}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1414653
}

@book{b0,
	
	
		,
	author={{
			Bpo India
		}}
		
		,
	title={{Attrition in Indian BPO Industry}}
				
			,
	year={2004}
		
	

}

@book{b1,
	
	
		,
	title={{BPO E-Sat}}
		,
	author={{
			BChakravorty
		}}
		
		
			,
	year={2005. 2005}
			
			,
	address={Dataquest}
		
	

}

@incollection{b2,
	
	
		,
	title={{}}
		
	
	
		,
	journal={{Cite HR Human Resource Management Community}}
		
	

}

@incollection{b3,
	
	
		,
	title={{Challenges and opportunities of Business Process Outsourcing in India}}
		,
	author={{
			AMehta
		} and {
			AMehta
		} and {
			NIrani
		} and {
			F
		}}
		
		
		
	
	
		,
	journal={{Journal of labour Reserch}}
		
			27
			3
			
			,
	year={2006}
		
	

}

@incollection{b4,
	
	
		,
	title={{Indian ITES-BPO Industry}}
		,
	author={{
			Nasscom
		}}
		
	
	
		,
	journal={{Nasscom Analysis}}
		
			,
	year={2004}
		
	

}

@book{b5,
	
	
		,
	title={{Offshore BPO Delivery", Nelson-Hall BPO and outsourcing Subscription service}}
		,
	author={{
			NealeHelan
		}}
		
		
			,
	year={2004}
			,
	publisher={Nelson-Hall}
		
	

}

@book{b6,
	
	
		,
	title={{Meaning Attrition in BPO}}
		,
	author={{
			SPrakash
		} and {
			RChowdhury
		}}
		
		
		
			,
	year={2004}
		
	
	,
	note={In searchof excellence, Cool avenues}

}

@incollection{b7,
	
	
		,
	title={{India will Generate $13 million from Offshoeexport in}}
		,
	author={{
			RSScroll
		} and {
			DSinha
		} and {
			Datar
		} and {
			R
		} and {
			SChohan
		}}
		
		
		
		
		ID Number ITOU-WW-FR-0115
	
	
		,
	journal={{Garter Dataquest Archives}}
		
			,
	year={2003. 2007}
		
	

}

@book{b8,
	
	
		,
	title={{High Attrition Rate: A Big Challenge}}
		,
	author={{
			SSharma
		}}
		
		
			,
	year={2004}
		
	

}

@book{b9,
	
	
		,
	title={{Brights Call Centre BPO"s Recruitment Manual by}}
		,
	editor={Pankaj K. Sinha}
		
	

}

@book{b10,
	
	
		,
	title={{Comdex Call Centre/ BPO training Centre Kit -Vikas Gupta}}
		
	

}

@book{b11,
	
	
		,
	title={{BPO Potential in the Insurance Sector by}}
		,
	editor={S. C. Das}
		
	

}

@book{b12,
	
	
		,
	author={{
			ArpitaGopal
		} and {
			ChandraniSingh
		}}
		
		,
	title={{Trends in Information Technology}}
				New Delhi
		
			,
	publisher={Excel Publication}
			,
	year={2009}
		
	

}

@incollection{b13,
	
	
		,
	title={{}}
		,
	author={{
			E-Business
		}}
	
	
		,
	journal={{ICFAI Center for Management Research}}
		
			,
	year={2007}
		
	
	,
	note={2nd Edition}

}

@book{b14,
	
	
		,
	title={{Decision Support Systems and Intelligent Systems}}
		,
	author={{
			EfraimTurban
		} and {
			JayEAronson
		}}
		
		
			,
	publisher={Pearson Education}
			,
	address={New Delhi}
		
	

}

@incollection{b15,
	
	
		,
	title={{}}
		,
	author={{
			VSJankiraman
		} and {
			KSarukesi
		}}
		
	
	
		,
	journal={{Decision Support Systems}}
		
		
			PHI New Delhi
		
	

}

@book{b16,
	
	
		,
	title={{}}
		,
	author={{
			AlexisLeon
		} and {
			Demystified
		}}
		
		
			53
			,
	address={Tata McGraw Hill}
		
	

}