@incollection{,
	
					
					
					77649C0D83EEA6A3E727E4FE11FFB5C1
				,
	author={{MehrdadHasanzadeh} and {Islamic Azad University}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}13111524
}

@incollection{b0,
	
	
		,
	title={{The Effect of a Market Orientation on Business Profitability}}
		,
	author={{
			Narver
		} and {
			JCSlater ; Narver
		} and {
			SFSlater
		}}
		
		
	
	
		,
	journal={{Journal of Marketing}}
		
			54
			
			,
	year={1990. 1990}
		
	

}

@incollection{b1,
	
	
		,
	title={{Prospering in dynamically competitive environments: Organizations capability as knowledge integration}}
		,
	author={{
			Grant
		}}
	
	
		,
	journal={{Organizational science}}
		
			
			,
	year={1996}
		
	

}

@incollection{b2,
	
	
		,
	title={{Managing Customer Support. Knowledge}}
		,
	author={{
			THDavenport ; Davenport
		} and {
			PKlahr
		}}
		
	
	
		,
	journal={{California Management Review}}
		
			40
			,
	year={1998. 1998. 1998}
		
	

}

@incollection{b3,
	
	
		,
	title={{The knowledge creating company}}
		,
	author={{
			INokada
		}}
	
	
		,
	booktitle={{Harvard business review on knowledge management, Harvard business school publishing}}
				Boston
		
			,
	year={1998}
		
	

}

@book{b4,
	
	
		,
	title={{Handbook of Business Strategy}}
		,
	author={{
			MZack
		}}
		
			,
	year={1999. 2000}
			,
	publisher={Faulkner & Gray}
			,
	address={New York}
		
	
	,
	note={Competing on Knowledge}

}

@incollection{b5,
	
	
		,
	title={{Five styles of customer knowledge management and how smart companies use them to create value}}
		,
	author={{
			Gibbert
		}}
	
	
		,
	journal={{European management Journal}}
		
			20
			7
			
			,
	year={2002}
		
	
	,
	note={Eur, manage.J.}

}

@incollection{b6,
	
	
		,
	title={{Data mining techniques for customer relationship management}}
		,
	author={{
			Rygielsk
		}}
	
	
		,
	journal={{Technology in Society}}
		
			24
			
			,
	year={2002. 2002}
		
	

}

@incollection{b7,
	
	
		,
	title={{Tacit knowledge transfer and firm innovation capability}}
		,
	author={{
			Cavusqil
		}}
	
	
		,
	journal={{Journal of Business and Industrial Marketing}}
		
			18
			
			,
	year={2003}
		
	

}

@incollection{b8,
	
	
		,
	title={{What knowledge managers really do: an emperical study and comparative analysis}}
		,
	author={{
			AAsllani
		} and {
			FLuthans
		}}
		
	
	
		,
	journal={{Journal of knowledge management}}
		
			7
			3
			
			,
	year={2003}
		
	

}

@incollection{b9,
	
	
		,
	title={{Developing a measure of knowledge management behaviors and practices}}
		,
	author={{
			Darroch
		}}
	
	
		,
	journal={{Journal of Knowledge Management}}
		
			7
			,
	year={2003}
		
	
	,
	note={Iss: 5..}

}

@incollection{b10,
	
	
		,
	title={{An Evaluation of Divergent Perspectives on Customer Relationship Management: Towards a common understanding of an emerging phenomenon}}
		,
	author={{
			Zabala
		}}
	
	
		,
	journal={{Industrial Marketing Management}}
		
			33
			6
			
			,
	year={2004}
		
	

}

@book{b11,
	
	
		,
	title={{Customer Knowledge Management competence}}
		,
	author={{
			Rollins
		}}
		
			,
	year={2005}
		
	

}

@book{b12,
	
	
		,
	title={{38th Hawaii International Conference on System Sciences}}
				Hawaii
		
	
	,
	note={Paper presented at the}

}

@incollection{b13,
	
	
		,
	title={{Knowledge Management Capabilities in CRM: Making Knowledge For, from and about Customers Work}}
		,
	author={{
			Dous
		}}
	
	
		,
	booktitle={{the Eleventh Americas Conference on Information Systems}}
				Omaha, NE, USA
		
			,
	year={2005}
		
	
	,
	note={Paper presented at}

}

@incollection{b14,
	
	
		,
	title={{The implementation gaps for the Knowledge management system}}
		,
	author={{
			CHLin
		} and {
			SMTseng
		}}
		
	
	
		,
	journal={{Industrial Management & Data System}}
		
			105
			2
			
			,
	year={2005}
		
	

}

@book{b15,
	
	
		,
	title={{Application of Knowledge Management in the Public Sector}}
		,
	author={{
			MNorozian
		}}
		
			,
	year={2005}
			
		
	
	,
	note={Publication of Management}

}

@incollection{b16,
	
	
		,
	title={{Market orientation, relationship marketing orientation and business performance: The moderating effects of Economic Ideology and Industry Type}}
		,
	author={{
			Sin
		}}
	
	
		,
	journal={{Journal of international marjeting}}
		
			13
			1
			
			,
	year={2005. 2005}
		
	

}

@incollection{b17,
	
	
		,
	title={{Customer Knowledge Management, Encyclopedia of Knowledge}}
		,
	author={{
			SPaquette
		}}
	
	
		,
	journal={{Management}}
		
			,
	year={2006}
			,
	publisher={Idea Group Inc}
		
	

}

@book{b18,
	
	
		,
	title={{Knowledge of Customer Relationship Management', Monthly management}}
		,
	author={{
			MRGholamian
		}}
		
			,
	year={2006}
		
	
	,
	note={Seventeenth year.No.178}

}

@incollection{b19,
	
	
		,
	title={{Customer relationship management with approach of knowledge management}}
		,
	author={{
			PAkhavan
		} and {
			SHeydari
		}}
		
	
	
		,
	booktitle={{Fourth International Conference on Information and Communication Technology Management}}
				
			,
	year={2007}
		
	

}

@book{b20,
	
	
		,
	title={{Knowledge management system performance measure index}}
		,
	author={{
			TsengSh
		}}
		
			,
	year={2008. July-August 2008}
			561
		
	
	,
	note={Expert syst with applications.V 35.Issues 1-2}

}

@incollection{b21,
	
	
		,
	title={{Designing needed infrastructure model In order to implement the Knowledge Management in Organization}}
		,
	author={{
			NRBeygi
		}}
	
	
		,
	journal={{Journal of Change Management. Third year}}
		
			5
			,
	year={2010}
		
	

}

@book{b22,
	
	
		,
	title={{Customer Relationship Management}}
		,
	author={{
			EHassanpour
		}}
		
			,
	year={2010}
		
	
	,
	note={Published in Managers Association of Management Paper}

}

@incollection{b23,
	
	
		,
	title={{Knowledge Management in Customer Relationship Management}}
		,
	author={{
			HRaja Seyed
		}}
	
	
		,
	booktitle={{Second National Conference on strategies for economic development based on regional planning}}
				
			,
	year={2011}
		
	

}

@incollection{b24,
	
	
		,
	title={{Studying on the Relationship of knowledge management with Electronic customer relationship management}}
		,
	author={{
			MParvizi
		}}
	
	
		,
	booktitle={{the branches of Mellat bank in Kermanshah Province. Fourth International Conference on Marketing of Banking Services}}
				
			,
	year={2011}
		
	

}

@book{b25,
	
	
		,
	title={{studying on Effects of Knowledge Management on Customer Relationship Management in Refah bank of Kurdistan'. Management beyond}}
		,
	author={{
			ASalavati
		}}
		
			,
	year={2011}
			
		
	

}

@incollection{b26,
	
	
		,
	title={{Studying on effect of organizational characteristics on the Process of adoption of Customer Relationship Management, about Imported cars in Mashhad'}}
		,
	author={{
			NazemiSh
		}}
	
	
		,
	journal={{Journal of Management}}
		
			,
	year={2011}
		
	
	,
	note={The fourth year.No.13}

}

@incollection{b27,
	
	
		,
	title={{Identification and prioritization of favorable factors and studying on existing conditions about implementation of Customer Relationship Management'. Case Study: Insurance Company Entrepreneur}}
		,
	author={{
			SAbesi
		}}
	
	
		,
	journal={{Journal of Management. The fourth year}}
		
			11
			,
	year={2011}
		
	

}

@incollection{b28,
	
	
		,
	title={{Performance implications of knowledge management processes: Examining the roles of infrastructure capability and business strategy}}
		,
	author={{
			Tin-ChangChang
		} and {
			Shu-HuiChuang
		}}
		
	
	
		,
	booktitle={{Expert Systems. With Applications}}
				
			,
	year={2011. May}
			38
			
		
	

}

@book{b29,
	
	
		,
	title={{Effects of Implementation of Customer Relationship Management on their satisfaction through Relationship marketing}}
		,
	author={{
			MKarami
		} and {
			Esmaeilpour
		}}
		
		
			,
	year={2011. 2011}
		
	
	,
	note={Published by Engineer Artakhe}

}