@incollection{,
	
					
					
					0B0F399E451A7FAAF7EA3C576D62C960
				,
	author={{KhaledMahmud} and {MeherNeger} and {BulbulAhamed} and {Comilla University, Northern University, University of Dhaka}},
	journal={{Global Journal of Management and Business Research}},
	journal={{GJMBR}}2249-45880975-585310.34257/GJMBR,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}13102328
}

@incollection{b0,
	
	
		,
	author={{
			GAAkerlof
		}}
	
	
		,
	booktitle={{The Market for 'Lemons': Quality Uncertainty and the Market Mechanism}}
				
			,
	year={1970. August}
			84
			
		
	

}

@incollection{b1,
	
	
		,
	title={{Exploring consumer experiences with a service brand}}
		,
	author={{
			O'Aron
		} and {
			DebraCass
		} and {
			Grance
		}}
		
		
	
	
		,
	journal={{Journal of product & Brand Management}}
		
			13
			4
			
			,
	year={2004}
		
	

}

@incollection{b2,
	
	
		,
	title={{Effects of price, brand and store information on buyers' products evaluation}}
		,
	author={{
			WBDodds
		} and {
			KMoroe
		} and {
			DGrewal
		}}
		
		
	
	
		,
	journal={{Journal of marketing Research}}
		
			28
			
			,
	year={1985}
		
	

}

@incollection{b3,
	
	
		,
	title={{An Evaluation of the SERVQUAL Scales a Retailing Setting}}
		,
	author={{
			WFirn
		} and {
			LambWDavid
		} and {
			Charles
		}}
		
		
	
	
		,
	journal={{Advances in consumer Research}}
		
			18
			
			,
	year={1991}
		
	

}

@incollection{b4,
	
	
		,
	title={{Consumer subjective Rist Valuation: The Role of Corporate Image and Warranty Quality}}
		,
	author={{
			IslamMd
		} and {
			Rabiul
		}}
		
	
	
		,
	booktitle={{Rajshhi university studies}}
				
			,
	year={2004}
			12
			
		
	

}

@incollection{b5,
	
	
		,
	title={{Measuring consumers}}
		,
	author={{
			MNeger
		}}
	
	
		,
	booktitle={{Attitude towards Internet Service: A Study on Selected Firms in Bangladesh}}
				
			,
	year={2009}
		
	
	,
	note={Phil Thesis}
	,
	note={unpublished}

}

@incollection{b6,
	
	
		,
	title={{Service Contact Compared to Warranty as a Means to Reduce Consumer Risk}}
		,
	author={{
			MichaelPerry
		} and {
			AmonPerry
		}}
		
	
	
		,
	journal={{Journal of Retailing}}
		
			52
			
			,
	year={1976}
		
	

}

@incollection{b7,
	
	
		,
	title={{ServQUAL a Multiple item scale for measuring consumer perceptions of service quality}}
		,
	author={{
			AParusamran
		} and {
			LBerry
		} and {
			V
		}}
		
		
	
	
		,
	journal={{Journal of Retailing}}
		
			64
			
			,
	year={1998}
		
	

}

@book{b8,
	
	
		,
	title={{The physical facilities at excellent companies will be visually appealing}}
		
	

}

@incollection{b9,
	
	
		,
	title={{Examine the influence of price, store, product and respondent characteristics or perceptions of quality}}
		,
	author={{
			ChiuWheatley
		}}
	
	
		,
	journal={{Journal of marketing}}
		
			10
			4
			
			,
	year={1987}
		
	

}